Shianne Gardner

Walt Massey Chevrolet Hattiesburg responded

Thank you so much for your wonderful feedback! We’re thrilled to hear Patricia went above and beyond to help resolve your recurring issue and kept you informed throughout the process. Clear communication and genuine care for our customers are incredibly important to us. We’re also glad Chris and Rick provided helpful solutions, recommendations, and the video support to make sure you felt confident moving forward. We truly appreciate your trust in our service team and thank you for recognizing their hard work!

Walt Massey Chevrolet Hattiesburg responded

Thank you so much for your kind words and continued loyalty! We’re honored to hear that our team — from sales to service — has provided such a friendly and positive experience for you. It truly means a lot that you’ve trusted us with your last two vehicle purchases and plan to continue choosing us in the future. We sincerely appreciate your support!

Walt Massey Chevrolet Hattiesburg responded

Thank you so much for the updated feedback! We truly appreciate you giving Mark and Patricia the opportunity to reach out and make things right. We know miscommunications can happen from time to time, and we’re grateful for your understanding and honesty. It means a lot to hear that everything was resolved and that you had a positive experience with our team. Thank you again for your support and recommendation!

Walt Massey Chevrolet Hattiesburg responded

We’re glad to hear our team made you feel heard and taken care of right away. That kind of attentive service is what we work hard to provide, and we appreciate your feedback!

Walt Massey Chevrolet Hattiesburg responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Marc Kubicki, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (601) 584-8451.

Walt Massey Chevrolet Hattiesburg responded

Thank you for your honest feedback. We’re glad to hear you’ve had an overall positive experience with our dealership and service department and found our team helpful. We also appreciate your comments about friendliness, as we’re always looking for ways to improve the experience for every customer. Thank you again for your support!

Walt Massey Chevrolet Hattiesburg responded

Thank you for your kind feedback! We’re glad to hear you enjoyed our excellent customer service, clean facilities, experienced staff, and easy scheduling process. Creating a comfortable, family-oriented environment for our customers is very important to us. We truly appreciate your support!

Walt Massey Chevrolet Hattiesburg responded

Thank you for trusting us to service both your 2016 Impala and 2015 GMC Sierra! We truly appreciate your continued support and are glad to hear you’ve had good service experiences with our team. We look forward to helping keep both vehicles running their best!

Walt Massey Chevrolet Hattiesburg responded

Thank you for your kind feedback! We’re glad to hear you were checked in promptly and well taken care of throughout your visit. Providing attentive service and keeping our customers updated is very important to us. We truly appreciate your support!