"Feedback from Service Manager and Customer Relations Manager"
On 12/22/18 I brought my 1998 LandCruiser in for oil change and tire rotation with my
2 coupons, oil change for $29.99 and tire rotation for $16.99. But when I was called to pay
it's around $64.00. The service advisor (Britaney Thobe) said I'm not allowed to use 2 coupons. This is a very deceptive and unethical way of doing business. I've been a 21-year long customer with this dealer when I purchased the 1998 Land cruiser, then the 2004 Corolla LE and finally the 2005 Sienna LE AWD.
I know many individuals from the sales, service, parts to the management for a long time, from Jenny, Judy Sutton, to Dan (technician in 4-wheel alignment).
I left multiple voicemails to Mike Young and Shirley Kucera trying to inform them about this incident and didn't get a response until 3, 4 days later and I myself had to call again.
"Excellent Service "
Heritage Toyota (formerly R&H Toyota) in Owings Mills offers truly superb service for those Toyota owners who wish to keep their cars running in optimum condition. They make appointments to suit your schedule. The Service Advisors are courteous and knowledgeable. They explain what services are due and what services may be required the next time after the mechanics have completed a thorough multi-point inspection of your automobile. The mechanics have always properly maintained my car according to the recommended maintenance schedule by Toyota. I trust the mechanics and Service Advisors at this facility to keep my Toyota on the road.