Silvio Ruisi | Page 20
General Sales Manager
Colonial Ford of Marlboro
428 Maple St
Marlboro, MA 01752
Dealership Experience
30 yrs, 8 mos
210 Reviews
Write a Review210 Reviews of Silvio Ruisi
September 26, 2019
Love my new truck I had a few minor issues but they were dealt with immediately and to my satisfaction once I brought them to the salesman and finance people's attentio I had a few minor issues but they were dealt with immediately and to my satisfaction once I brought them to the salesman and finance people's attention. I am very happy with my new truck. More
Other Employees Tagged: Pierce Desimone
September 17, 2019
Luke warm sales experience Have purchased many Fords, several new. Had to ask for 0%financing. Didn’t offer. Had to inquire if 1st service complimentary, didn’t offer. Low fuel Have purchased many Fords, several new. Had to ask for 0%financing. Didn’t offer. Had to inquire if 1st service complimentary, didn’t offer. Low fuel warning before completed first mile. Really???? Product specialist didn’t really know vehicle. Wanted short bed; ended up with long bed through lack of communication. When picking up vehicle I seemed to be an annoyance at dealership. More
Other Employees Tagged: Dan Flanagan
September 13, 2019
Great service & people I purchased a used ford fusion. The experience was great from the GM, Steve & Jimmie. I will go back for service & recommend Colonial to my friends. I purchased a used ford fusion. The experience was great from the GM, Steve & Jimmie. I will go back for service & recommend Colonial to my friends. More
Other Employees Tagged: Matt Lewis , Steve & Jimmie
September 10, 2019
Great ! Nice people, I had a very good experience for most of the part , I’ll recommend them to my friends, sales person (Dan ) and his boss were very nice an Nice people, I had a very good experience for most of the part , I’ll recommend them to my friends, sales person (Dan ) and his boss were very nice and polite!!!even the person from the garage was very nice and friendly !!! Adrian More
Other Employees Tagged: Mark Babineau , Dan Flanagan
September 03, 2019
Best New car experience Dan Flannigan (sales) and staff help my new car purchase go seamless. They give me an incredible price and most importantly did exactly what they sa Dan Flannigan (sales) and staff help my new car purchase go seamless. They give me an incredible price and most importantly did exactly what they said the’d do. No pressure, no drama, no gimmicks. I will absolutely give them my business again. More
Other Employees Tagged: Matt Lewis , Dan Flanagan, James Russell
August 29, 2019
Sold me a car with a Broken Wheel and wont fix! I bought a 2017 ford fusion AWD SE about 2 month ago from this dealership and from the start the car was great but about a month ago my front left tir I bought a 2017 ford fusion AWD SE about 2 month ago from this dealership and from the start the car was great but about a month ago my front left tire started to have a slow leak i go to take my wheel off my car and i see on the inside wall of the wheel is bent in by roughly 1/16th of an inch. i haven't hit any potholes since i bought the car Im the only one that drives it , them not picking up the phone or returning any of my calls is just making me think that they knew about the wheel being bent cause they didn't want to spend the 1000$ that it costs to replace it xxxx this dealership that Management that runs this place needs to get his priority's straight and think of the customer. please trust me they will screw u anyway the can. i made an account just so i could leave this xxxx poor rating. More
Other Employees Tagged: Dan Flanagan
August 06, 2019
They overcharged me and put the wrong part in my van I purchased a used 2015 t350 Transit extended high roof of van. The transmission had a vibration so the service department decided I should get a new I purchased a used 2015 t350 Transit extended high roof of van. The transmission had a vibration so the service department decided I should get a new one because the warranty would cover most of it. I was given the option of paying $700 more for a remanufactured transmission or a used transmission with $36,000 mi. I paid the extra money for the remanufactured transmission and since day one it slipped out of gear and shifted really hard. they pulled the old transmission out of my van waiting for them no one to come in which was the wrong transmission to begin with and would not bolt in properly. So they have the reorder the transmission and I was stuck another couple days without my work van. So I ended up losing my transportation for work for a week. I had to drive in every day and pull different tools out of the van as I needed them to do different aspects of my construction job. when I express how angry I was with Bob in the service department all he could tell me was well that's life and things happen. one can only wonder how people can treat customers that way and still have a job. Needless to say his best solution was so offering me a minivan which wouldn't even how is half of my tools. And then he finally found a full size van for me. what were the full size van do for me anyhow when it would take me 2 hours to unload my van and put all my tools in a different van and then have to do it all over again? and I was wondering why I never got an email for a review from Ford on this service. It took weeks for this to show up in my inbox. One can only imagine why. And I still have to take the van back for them to look at it and more than likely be charged for something that should have been put in right the first time. But we will see how they deal with it. overall I would not recommend anyone getting worked on they are based on this experience. when something goes wrong it all comes down to who can cover their butt the best with paperwork. And the customer gets put last. They said of them trying to fix the situation immediately they had to investigate what happened and why and take it from there and I was put out another couple days because of that alone. More
Other Employees Tagged: Brad Grout , Bob in service
July 27, 2019
Perfect Experience I love my new Transit and will be recommending Dan Flanagan to all my friends/family. Also, I ended up trusting him to buy the ResistAll detailing and I love my new Transit and will be recommending Dan Flanagan to all my friends/family. Also, I ended up trusting him to buy the ResistAll detailing and I don’t regret it for a second. It works as promised! More
Other Employees Tagged: Dan Flanagan
July 23, 2019
Painless!! Bought my 2018 F150 here so brought it in for its first oil change, WHICH WAS FREE!!. Also bought my wife's 2017 Flex here and had that in for a defe Bought my 2018 F150 here so brought it in for its first oil change, WHICH WAS FREE!!. Also bought my wife's 2017 Flex here and had that in for a defective moulding to be replaced. Service writer Shea Miles made it quick and painless on both visits. More
Other Employees Tagged: Brad Grout, Mark Babineau
July 23, 2019
Weary of car salesmen? You don't have to be at Colonial Ford Within a few hours drove home in a brand new Escape! Everyone worked hard finding just what I wanted couldn't have been a better car buying experience Within a few hours drove home in a brand new Escape! Everyone worked hard finding just what I wanted couldn't have been a better car buying experience! Jayne Risi More
Other Employees Tagged: Brad Grout