Silvio Ruisi | Page 20

These guys are the best ever I have bought 4 cars These guys are the best ever I have bought 4 cars /trucks in the last 3 years never a problem .Service dept is great also Mark Silivo also willing These guys are the best ever I have bought 4 cars /trucks in the last 3 years never a problem .Service dept is great also Mark Silivo also willing to help you out More

by fboy4567 Verified Customer Verified Customer

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2019 Navigator I am disappointed with the sale of my New Used Navigator. I was not shown how the car works. I was not informed that it was in an accident and it was I am disappointed with the sale of my New Used Navigator. I was not shown how the car works. I was not informed that it was in an accident and it wasnt fixed before I bought it. It has a gouged tire and rim /trim falling off back left door/cracked trailer hitched cover/ cracked rear bumper /left rear quarter panel over tire damaged and the truck also bucks when accelerating. And the left rear interior door handle doesn't work. I know I said I had a navigator and its now totaled. But it was a 2015 not a 2019. There are so many new things in this truck but I'll read the manual. I wish Steve didnt rush thru this sale. And I'm still waiting on my bill of sale and the paperwork for the extended warranty. Hopefully I'll get it today. More

by hwilson8799 Verified Customer Verified Customer

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Buying from out of state took a little longer than I’d have liked but Brandon and the rest of the team made it easy have liked but Brandon and the rest of the team made it easy More

by Jharkins3 Verified Customer Verified Customer

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I found the used truck I wanted at this dealership, got prompt responses to my enquiries, also got prompt pre-approval through the finance department. Pierce was awesome to work with. My only issues howe prompt responses to my enquiries, also got prompt pre-approval through the finance department. Pierce was awesome to work with. My only issues however were that the truck wasn't delivered on schedule, and I had to go back with the truck to get something fixed, and I still haven't received my registration, almost two months after purchase. Other than that, great dealership to work with; will do business again. More

by donpablo2gs Verified Customer Verified Customer

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Completely Let Down Stephen was a good sales agent and was helpful and nice throughout the process and I felt he really tried to help me through this difficult process bu Stephen was a good sales agent and was helpful and nice throughout the process and I felt he really tried to help me through this difficult process but maybe his hands were tied.. When the day arrived to obtain my truck,(Sept 2019) the dealership sent a driver to deliver and take my trade in in my neck of the woods because I live 45 mins away in RI. We met to do the VIN check and the dealership sent the driver without the title. I proceeded to wait almost 3 hours because the management at the dealership couldn't figure out how to send a clear fax of it. Even the driver who only does this part time was getting pretty pissed off. Oh well things happen right, we finally get it situated. Fast forward to me having to get it inspected in RI. It failed inspection due to front tinted windows, and a small crack in the tail light that was there when I bought it. I had to spend $200 to get these issues fixed and get it registered. I felt this should be an expense of the dealership and called to explain my situation. Stephen spoke to management and said send us the receipt and we'll cut you a check. Which I did. No check a month later. I call Stephen, he apologizes and says he was told it would be all set and that they've been very busy. I waited almost another 2 months and call again with my frustration. Management tells me sorry they have been busy due to the holidays etc, still no check. At one point I talk with Sylvio and explain. Someone will get back to me. Never happened. It is now July 2020 and never got a check, a call back, or anything. As someone who has been in the service industry for the last 17 years I must say this experience has been awful. Colonial Ford you just lost what could have been a loyal, life long customer due to the experience you gave me and a lousy $200 that you ghosted me for... More

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During the pandemic I had problems getting answers about a lease with my usual Ford dealer, but got my questions answered and a good deal at Colonial. a lease with my usual Ford dealer, but got my questions answered and a good deal at Colonial. More

by c.kapopoulos Verified Customer Verified Customer

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Repaired oil leak Ease of scheduling to bring car in for service. Excellent service tech person understanding problem. Repair was completed quicker than what was state Ease of scheduling to bring car in for service. Excellent service tech person understanding problem. Repair was completed quicker than what was stated by Randy. Technician even explained to me problem was fixed. More

by LEDAMICHAEL Verified Customer Verified Customer

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I had an outstanding experience the people that I worked were extremely helpful and went over and above what I would expect to receive. I would recommend Colonial Ford were extremely helpful and went over and above what I would expect to receive. I would recommend Colonial Ford More

by sjttxag80 Verified Customer Verified Customer

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The sales and service team are absolutely wonderful I can’t say enough about them Bob Chandler Phill Kallenburg are probably some of the best Service team I have ever encountered can’t say enough about them Bob Chandler Phill Kallenburg are probably some of the best Service team I have ever encountered More

by RUDYE25 Verified Customer Verified Customer

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Steve was great at no point did I feel like he was the typical obnoxious sales guy like we’ve dealt with at previous dealerships. He was honest, easy going and straight forward. Thanks for your help, we typical obnoxious sales guy like we’ve dealt with at previous dealerships. He was honest, easy going and straight forward. Thanks for your help, we will definitely suggest colonial ford and Steve! More

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