Silvio Ruisi | Page 25

Sold me a car with a Broken Wheel and wont fix! I bought a 2017 ford fusion AWD SE about 2 month ago from this dealership and from the start the car was great but about a month ago my front left tir I bought a 2017 ford fusion AWD SE about 2 month ago from this dealership and from the start the car was great but about a month ago my front left tire started to have a slow leak i go to take my wheel off my car and i see on the inside wall of the wheel is bent in by roughly 1/16th of an inch. i haven't hit any potholes since i bought the car Im the only one that drives it , them not picking up the phone or returning any of my calls is just making me think that they knew about the wheel being bent cause they didn't want to spend the 1000$ that it costs to replace it xxxx this dealership that Management that runs this place needs to get his priority's straight and think of the customer. please trust me they will screw u anyway the can. i made an account just so i could leave this xxxx poor rating. More

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They overcharged me and put the wrong part in my van I purchased a used 2015 t350 Transit extended high roof of van. The transmission had a vibration so the service department decided I should get a new I purchased a used 2015 t350 Transit extended high roof of van. The transmission had a vibration so the service department decided I should get a new one because the warranty would cover most of it. I was given the option of paying $700 more for a remanufactured transmission or a used transmission with $36,000 mi. I paid the extra money for the remanufactured transmission and since day one it slipped out of gear and shifted really hard. they pulled the old transmission out of my van waiting for them no one to come in which was the wrong transmission to begin with and would not bolt in properly. So they have the reorder the transmission and I was stuck another couple days without my work van. So I ended up losing my transportation for work for a week. I had to drive in every day and pull different tools out of the van as I needed them to do different aspects of my construction job. when I express how angry I was with Bob in the service department all he could tell me was well that's life and things happen. one can only wonder how people can treat customers that way and still have a job. Needless to say his best solution was so offering me a minivan which wouldn't even how is half of my tools. And then he finally found a full size van for me. what were the full size van do for me anyhow when it would take me 2 hours to unload my van and put all my tools in a different van and then have to do it all over again? and I was wondering why I never got an email for a review from Ford on this service. It took weeks for this to show up in my inbox. One can only imagine why. And I still have to take the van back for them to look at it and more than likely be charged for something that should have been put in right the first time. But we will see how they deal with it. overall I would not recommend anyone getting worked on they are based on this experience. when something goes wrong it all comes down to who can cover their butt the best with paperwork. And the customer gets put last. They said of them trying to fix the situation immediately they had to investigate what happened and why and take it from there and I was put out another couple days because of that alone. More

by blanchardrenovations Verified Customer Verified Customer

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Perfect Experience I love my new Transit and will be recommending Dan Flanagan to all my friends/family. Also, I ended up trusting him to buy the ResistAll detailing and I love my new Transit and will be recommending Dan Flanagan to all my friends/family. Also, I ended up trusting him to buy the ResistAll detailing and I don’t regret it for a second. It works as promised! More

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Weary of car salesmen? You don't have to be at Colonial Ford Within a few hours drove home in a brand new Escape! Everyone worked hard finding just what I wanted couldn't have been a better car buying experience Within a few hours drove home in a brand new Escape! Everyone worked hard finding just what I wanted couldn't have been a better car buying experience! Jayne Risi More

by JAYNERISI58 Verified Customer Verified Customer

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Painless!! Bought my 2018 F150 here so brought it in for its first oil change, WHICH WAS FREE!!. Also bought my wife's 2017 Flex here and had that in for a defe Bought my 2018 F150 here so brought it in for its first oil change, WHICH WAS FREE!!. Also bought my wife's 2017 Flex here and had that in for a defective moulding to be replaced. Service writer Shea Miles made it quick and painless on both visits. More

by trottwilllift Verified Customer Verified Customer

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Quick and pleasant experience Came in late on a Friday, and Dan Flanagan was great. Answered all my questions and showed me the car that I was interested in. Reasonably discussed p Came in late on a Friday, and Dan Flanagan was great. Answered all my questions and showed me the car that I was interested in. Reasonably discussed price, and was able to meet at a price that I was comfortable with. Worked with Silvio to finalize and was treated great. Great buying experience and couldn't be happier with my new car More

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Hassle free experience We walked into Colonial Ford of Marlborough with the hopes of potentially trading in our 2010 Ford Taurus. We were greeted by Dan Flanagan and from th We walked into Colonial Ford of Marlborough with the hopes of potentially trading in our 2010 Ford Taurus. We were greeted by Dan Flanagan and from the start we were given great customer service. Dan made our trade in process from our old vehicle to our NEW Ford Taurus stress and hassle free. We would strongly recommend getting the ResistAll, it works as promised! More

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Perfect car buying experience ! Dan Flanagan and the team at Colonial Ford deliver all the elements for an excellent dealership experience. Dan is an outstanding salesperson , he nev Dan Flanagan and the team at Colonial Ford deliver all the elements for an excellent dealership experience. Dan is an outstanding salesperson , he never pressures and is always looking for any opportunity to be helpful and provide information in a very friendly and casual way. Colonial Ford does it right! More

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2016 Ford f 150 Dan was great to deal with. A true professional. When I buy another truck in 2 years Colonial will be my fist stop. See you then Dan was great to deal with. A true professional. When I buy another truck in 2 years Colonial will be my fist stop. See you then More

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Very enjoyable! My expierance at Marlboro colonial ford, was very enjoyable, Dan made it soo easy. Everyone involved were helpful. And made the process easier. T My expierance at Marlboro colonial ford, was very enjoyable, Dan made it soo easy. Everyone involved were helpful. And made the process easier. Thanks to Dan, Silvio, and Jimmy!! I would highly recommend Colonial Ford. More

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