Simon Millican

They disabled a safety feature of my car accidentally when they upgraded the software for the multimedia display. That update also resulted in the screen now switching to black in sunlight rather than go when they upgraded the software for the multimedia display. That update also resulted in the screen now switching to black in sunlight rather than going brighter, making the screen worthless. They can't roll the firmware back to a working version and said the only option is to pay $6700 to replace the unit. They do not take any responsibility for their mistakes. When I was initially describing the issue I was having regarding a "engine coolant level low" indicator, their service center wrote up that I stated the engine was overheating, leading the technician to think there was a leak and suggested replacing the thermostat. I never said the engine was overheating, I'd in fact stated the opposite, that once the warning about the coolant came on I carefully monitored the engine temp and it never overheated. That being incorrectly written up would have been a $2400 repair for a part that wasn't broken. More

by PE Verified Customer Verified Customer

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Everything was great when I had my Porsche serviced. They gave me a shuttle ride to my destination while they were working on my car. Everyone was polite and professional.. They did everything in a ti They gave me a shuttle ride to my destination while they were working on my car. Everyone was polite and professional.. They did everything in a timely manner. My car was clean and washed when I picked it up.. A little input from me, it would be nice if they offered some different snacks. I had coffee which was fine. But instead. of Cheez-Its and Doritos it would be better to have some healthier snacks. also. More

by theinrich0 Verified Customer Verified Customer

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The staff from sales to service or great very responsive. Answered all my concerns and saw to it that was well taken care of. Answered all my concerns and saw to it that was well taken care of. More

by KIRKHAMDD Verified Customer Verified Customer

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Promised the repair was covered then went back on there qord and tried to over charge for a warrantied repair. qord and tried to over charge for a warrantied repair. More

by Z Verified Customer Verified Customer

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I feel strongly I was dealt with dishonestly. This service was a parade of errors, which while frustrating, is not unforgivable so as long as your team takes responsibility for their errors and This service was a parade of errors, which while frustrating, is not unforgivable so as long as your team takes responsibility for their errors and apologizes professionally. This service was all about denial of errors and not accepting responsibility. I asked to speak with Simon, the manager. I left a very nice voicemail for him but he refused to return my call. Please, please I am requesting a call from an executive who can mend this issue. I am not furious, but I feel I was dealt with extremely unfairly and dishonestly. Please call me at 415-283-5544 to discuss further. Thank you, Nick More

by nannison Verified Customer Verified Customer

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The diagnostics fell short and my questions were not addressed. I felt multiple times that diagnostic steps should have been taken further and this last visit was a perfect example. I corrected the prob addressed. I felt multiple times that diagnostic steps should have been taken further and this last visit was a perfect example. I corrected the problem later after Audi Lehi left repair next steps as “replace engine”. Repair was a $300 part. How can trust be built with this dynamic? More

by scford10 Verified Customer Verified Customer

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Everything was great but the wait time for the service was excessive. I waited about 4 hours for an oil change. was excessive. I waited about 4 hours for an oil change. More

by dutsonl Verified Customer Verified Customer

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Customer friendly and help with all your needs. They finished my Audi quickly and even offered a free uber to my house while I waited! They finished my Audi quickly and even offered a free uber to my house while I waited! More

by alecharris03 Verified Customer Verified Customer

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Repair was completed as expected. Conveniently located dealership. Staff was helpful. Waiting area is comfortable and stocked with snacks and beverages. Conveniently located dealership. Staff was helpful. Waiting area is comfortable and stocked with snacks and beverages. More

by Csmith Verified Customer Verified Customer

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Everyone, including the GM, went above and beyond Helped get my car there. Once there, fixed it quickly. Super comfortable lounge while you waited. get my car there. Once there, fixed it quickly. Super comfortable lounge while you waited. More

by Erics Verified Customer Verified Customer

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