Sistina Vasetti

Completely lost my trust. Avoid this dealership. Brickell Buick & GMC gave me the worst service experience I’ve ever had. Brickell Buick & GMC misdiagnosed my 2025 GMC A Avoid this dealership. Brickell Buick & GMC gave me the worst service experience I’ve ever had. Brickell Buick & GMC misdiagnosed my 2025 GMC Acadia, kept it for 16 days with no ETA, told me it was fixed when it wasn’t, and documented that I “refused service” while still giving me a loaner and holding my vehicle. They verbally said it was a telematics module issue, but my paperwork shows no telematics diagnosis and no proof a part was ever ordered. Emails, calls, and even certified mail went ignored. The service advisor couldn’t communicate with me in English. The loaner was so small it made my knee swell, and they did not care when I told them. They even sent the service survey to my husband instead of me. Another GM dealer, Coral Springs Auto Mall, later correctly diagnosed the actual problem and treated me with professionalism — showing just how badly Brickell handled everything. I will never trust Brickell Buick & GMC dealership ever again. They cannot be trusted. They were Unprofessional and careless. Sincerely, Nethea More

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We have physically gone to the Brickell buick GMC regarding a recall notice. Service staff told us that they would contact us regarding the availability of the part. Service staff never contacted us. regarding a recall notice. Service staff told us that they would contact us regarding the availability of the part. Service staff never contacted us. We have now called two additional times to request information about the recalled part. Each time service staff has indicated they will return our call with that information. Neither time did they return our call. More

by EDDIEFC Verified Customer Verified Customer

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So far so good it was my first time. Will let you know in my.next appt Will let you know in my.next appt More

by JCAMINA7 Verified Customer Verified Customer

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Very efficient service! The dealer took great care of my car and made the process super easy.” The dealer took great care of my car and made the process super easy.” More

by SPRINGFLOWER929 Verified Customer Verified Customer

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Servicial, eficiente, eficaz, buen servicio , poca demora , limpieza complementaria y muy buena atención en general . , limpieza complementaria y muy buena atención en general . More

by UNIVERSALRIDER Verified Customer Verified Customer

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Although, I have been using this dealership for years, I must say the service has somewhat declined in the past two years. I went in for an issue with my radio/dashboard system was NOT repaired by the simpl must say the service has somewhat declined in the past two years. I went in for an issue with my radio/dashboard system was NOT repaired by the simple update they initially told me was the problem. I’ve waiting for the part now for over a month. This is unacceptable. Needless to say my vehicle remains unrepaired. More

by BLACK01BEAUTY Verified Customer Verified Customer

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Muchas gracias a sistina por toda su atención en todo momento y por solucionarme los problemas de mi vehículo siempre muy profesional momento y por solucionarme los problemas de mi vehículo siempre muy profesional More

by MANUEL_LEON Verified Customer Verified Customer

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The service was very professional and people very friendly. Thanks for your good service, Julian friendly. Thanks for your good service, Julian More

by JSANTIAGO.GUILLENMAYNOLDI2 Verified Customer Verified Customer

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Excelente servicio muy amables, se respeto el horario y el tiempo, se me explicó todo el servicio que se hizo el tiempo, se me explicó todo el servicio que se hizo More

by zorandr1936 Verified Customer Verified Customer

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Excellent service cordial and professional. Service manager very helpful. Minimal wait time very nice environment. Service manager very helpful. Minimal wait time very nice environment. More

by ALEXMARRERO5854 Verified Customer Verified Customer

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