Sone Phrakousonh

They were very professional didn’t pressure me at all. Gave me options for financing. This is the second Mazda I’ve got from them because I like the way they treat their customers definitely worth the dri Gave me options for financing. This is the second Mazda I’ve got from them because I like the way they treat their customers definitely worth the drive from Mount Pleasant. More

by SCHINGECKT Verified Customer Verified Customer

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Very polite and efficient . Explained everything and the video was a plus I didn't expect. On time service and care with my car. So far, very happy choosing this dealership! Explained everything and the video was a plus I didn't expect. On time service and care with my car. So far, very happy choosing this dealership! More

by DNHLVRSN Verified Customer Verified Customer

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Great customer by Ethan, and support from colleagues. Makes a refreshing change and really appreciated. Makes a refreshing change and really appreciated. More

by sevpickett Verified Customer Verified Customer

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Mark really worked hard to get me the vehicle that I wanted He's a good guy to work with when your looking for a car. wanted He's a good guy to work with when your looking for a car. More

by CAPENTERSMEDLEY76 Verified Customer Verified Customer

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I did appreciate Ethan's laid-back style and assistance in making my initial decision on a vehicle (I do love my CX-30 so far). However actually finishing the deal was quite frustrating. Specifically, the in making my initial decision on a vehicle (I do love my CX-30 so far). However actually finishing the deal was quite frustrating. Specifically, the lack of urgency on the day of purchase despite my stated time constraints and the runaround I received on the Xzilon package (couldn't be done properly and driven home on the day of purchase after this was agreed to). After coming in on a Saturday for initial care viewings made an appointment to come back at open 9AM with Ethan on Tuesday to finish a deal, noting that only the morning worked for my wife and I as we were both working that afternoon. When we arrived within 5 minutes of opening, Ethan was already occupied with another customer at his desk so we had to wait on that. Somewhat frustrating since we had time constraints and felt a bit disrespectful since we had made an appointment, but not sure of the circumstances of the person he was working with figured it may have been urgent. But ultimately it did take ~3 hours to finish the deal and paperwork without even getting a full rundown of my car features (to his credit Ethan did offer, but I had to leave to go to work by this point). Not sure how much of this had to do with Ethan vs the dealership itself, but I was not a fan of the Xzilon package add-on that appeared on my initial cost paperwork without receiving any prior information on it - felt this was another unexpected time sink to work through while finishing the deal. And once I had already started signing paperwork- I was then told that the guy who usually did the coating actually wasn't there that day. This happening after we had already verbally agreed to have it done that day while finishing the paperwork- felt at best disrespectful of my time if not deliberately deceptive. Not sure I would have agreed to this premium upcharge if I'd known there would be a runaround to get it done (needing to return across town and wait to have it done on Friday, after my Thursday appointment was needed to be rescheduled 2 hours prior due to a service tech call-in). Also for this review I was asked to rate Adam O'Brien appears to be in management, I do not recall being greeted or speaking to anyone named "Adam." Believe I worked with Sone on the final paperwork, appreciated him explaining each step with apparent accuracy. Was still trying to sell me on extended warranties while going through it but appreciated he seemed open and transparent about the costs and coverage. More

by Thomas Verified Customer Verified Customer

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I don’t know of Maxwell Munsel. My sales person was Deron. I was pleased with Deron. He was helpful and answered all the questions. I’m very pleased with the car. My sales person was Deron. I was pleased with Deron. He was helpful and answered all the questions. I’m very pleased with the car. More

by LLWHEELS Verified Customer Verified Customer

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Kelly was great. Very knowledgeable and she had great energy. That part of the car experience was very positive. The funny math when trying to get me to buy the i Very knowledgeable and she had great energy. That part of the car experience was very positive. The funny math when trying to get me to buy the interior protection plan and the cost of my possible trade-in was not great. Neither was the funny math when trying to get me to purchase 11 oil changes for $550 but 3 of those were the free/not free oil changes so you were really only pre-paying for 8 oil changes. These experiences zapped all the joy I had from buying a new vehicle. More

by JLJNOW Verified Customer Verified Customer

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I’ve been doing business with Russ Darrow Mazda for the last 11 years and I definitely will Be doing many more. You guys have a great product and the customer service is outstanding! last 11 years and I definitely will Be doing many more. You guys have a great product and the customer service is outstanding! More

by BHOUSE3423 Verified Customer Verified Customer

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The team at this dealership worked hard for our business. They treated us with respect and listened to us. They treated us with respect and listened to us. More

by KRISTEN.RUHL Verified Customer Verified Customer

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Great service at this dealership. Ramses was extremely helpful, knowledgeable, and friendly. I traded in my old Mazda for a new one, and he got me a pretty good deal. He also made sur Ramses was extremely helpful, knowledgeable, and friendly. I traded in my old Mazda for a new one, and he got me a pretty good deal. He also made sure to go over every detail on my new car with me. I would recommend this dealership to others. More

by SAMMIEWEBER27 Verified Customer Verified Customer

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