Sone Phrakousonh

Very helpful. Had the inventory. Sales man helpful with computer. Would recommend without hesitation. Of course Had the inventory. Sales man helpful with computer. Would recommend without hesitation. Of course More

by FRANISMALLOY20 Verified Customer Verified Customer

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I’ve never been anywhere especially to a dealership and felt so welcomed, honestly Russ Darrow and my sales consultant Marq Maddox exceeded my expectations, I thought I was going to be there looking around felt so welcomed, honestly Russ Darrow and my sales consultant Marq Maddox exceeded my expectations, I thought I was going to be there looking around wasting their and my time but I left with a Perfect Mazda. You’ve got a customer for life! Thanks to everyone who helped and I highly recommend you give Russ Darrow a try More

by SAMBMILL86 Verified Customer Verified Customer

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I was very happy with the service I received from the staff at Russ Darrow Mazda Greenfield. They have another location that is closer to me, but I felt a better connection to the staff that assisted me staff at Russ Darrow Mazda Greenfield. They have another location that is closer to me, but I felt a better connection to the staff that assisted me at this location. The staff even stayed a little after close to walk me through my new vehicle, which I truly appreciated. More

by KARL.MICHAEL.PETERS Verified Customer Verified Customer

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Predatory lending practices towards female customers. Tries to hide additional costs in finale cost of vehicle. It’s unsettling going into a dealership knowing that just because you are a female, that th Tries to hide additional costs in finale cost of vehicle. It’s unsettling going into a dealership knowing that just because you are a female, that they are going to try and rip you off. These are sexist discriminatory practices. More

by EHOFF66 Verified Customer Verified Customer

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They were very professional didn’t pressure me at all. Gave me options for financing. This is the second Mazda I’ve got from them because I like the way they treat their customers definitely worth the dri Gave me options for financing. This is the second Mazda I’ve got from them because I like the way they treat their customers definitely worth the drive from Mount Pleasant. More

by SCHINGECKT Verified Customer Verified Customer

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Very polite and efficient . Explained everything and the video was a plus I didn't expect. On time service and care with my car. So far, very happy choosing this dealership! Explained everything and the video was a plus I didn't expect. On time service and care with my car. So far, very happy choosing this dealership! More

by DNHLVRSN Verified Customer Verified Customer

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Great customer by Ethan, and support from colleagues. Makes a refreshing change and really appreciated. Makes a refreshing change and really appreciated. More

by sevpickett Verified Customer Verified Customer

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Mark really worked hard to get me the vehicle that I wanted He's a good guy to work with when your looking for a car. wanted He's a good guy to work with when your looking for a car. More

by CAPENTERSMEDLEY76 Verified Customer Verified Customer

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I did appreciate Ethan's laid-back style and assistance in making my initial decision on a vehicle (I do love my CX-30 so far). However actually finishing the deal was quite frustrating. Specifically, the in making my initial decision on a vehicle (I do love my CX-30 so far). However actually finishing the deal was quite frustrating. Specifically, the lack of urgency on the day of purchase despite my stated time constraints and the runaround I received on the Xzilon package (couldn't be done properly and driven home on the day of purchase after this was agreed to). After coming in on a Saturday for initial care viewings made an appointment to come back at open 9AM with Ethan on Tuesday to finish a deal, noting that only the morning worked for my wife and I as we were both working that afternoon. When we arrived within 5 minutes of opening, Ethan was already occupied with another customer at his desk so we had to wait on that. Somewhat frustrating since we had time constraints and felt a bit disrespectful since we had made an appointment, but not sure of the circumstances of the person he was working with figured it may have been urgent. But ultimately it did take ~3 hours to finish the deal and paperwork without even getting a full rundown of my car features (to his credit Ethan did offer, but I had to leave to go to work by this point). Not sure how much of this had to do with Ethan vs the dealership itself, but I was not a fan of the Xzilon package add-on that appeared on my initial cost paperwork without receiving any prior information on it - felt this was another unexpected time sink to work through while finishing the deal. And once I had already started signing paperwork- I was then told that the guy who usually did the coating actually wasn't there that day. This happening after we had already verbally agreed to have it done that day while finishing the paperwork- felt at best disrespectful of my time if not deliberately deceptive. Not sure I would have agreed to this premium upcharge if I'd known there would be a runaround to get it done (needing to return across town and wait to have it done on Friday, after my Thursday appointment was needed to be rescheduled 2 hours prior due to a service tech call-in). Also for this review I was asked to rate Adam O'Brien appears to be in management, I do not recall being greeted or speaking to anyone named "Adam." Believe I worked with Sone on the final paperwork, appreciated him explaining each step with apparent accuracy. Was still trying to sell me on extended warranties while going through it but appreciated he seemed open and transparent about the costs and coverage. More

by Thomas Verified Customer Verified Customer

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I don’t know of Maxwell Munsel. My sales person was Deron. I was pleased with Deron. He was helpful and answered all the questions. I’m very pleased with the car. My sales person was Deron. I was pleased with Deron. He was helpful and answered all the questions. I’m very pleased with the car. More

by LLWHEELS Verified Customer Verified Customer

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