Soufiane Laamine

Worst experience I've ever had buying a vehicle. I would recommend going to ANY other dealer. 1) They lie about their inventory. We found a truck we wanted to look at, verified it was on site, then drove ou recommend going to ANY other dealer. 1) They lie about their inventory. We found a truck we wanted to look at, verified it was on site, then drove out 2 hours to look at it. When we got there we were told the truck had been sold at auction 2 months prior yet it was still being advertised on their website. We decided to buy a different truck and not only was the process excruciatingly long (5 hours), but just about every department messed something up with the purchase. We paid asking price for the truck and declined any service plans. We signed a paper agreeing to the price with Colin and Mike then went to the sales department with Ram to finialize the deal. 2) During the signing a service agreement ($3,900) was added that we unfortunately did not catch at that moment (again we were there for HOURS waiting on them). After reviewing the paperwork at home we realized the service agreement had been added and called mutiple times to get it removed. Thankfully they did remove the charge however, 3) rather than paying it to the finance company and reducing our monthly bill, instead we wound up with a higher monthly bill and a shorter loan period - not what we wanted. 4) We asked if we could transfer the tags from our current truck to the new truck and were told that that wouldn't be possible and we would have to do that in MD where we live. That's incorrect and we later found out from Brittany that they could have done the transfer for us but because they didn't we had to pay full price for tag and title and then try to get a refund from MVA for the difference between new tags and a transfer. We had issues with the MVA though because 5) Koons Ford sent the tags to us with the stickers on which the MVA was very clear that they were NOT supposed to do and potentially jeopardized our refund. Again luckily we were able to be refunded but not without a huge hassel with the MVA all courtesy of Koons Ford. 6) Then a few weeks later we find out that they calculated the sales tax incorrectly and are now asking us to pay an additional $560 out of pocket. We called them to ask that they waive the fee since we have had more than enough issues with their mistakes. We spoke with the general manager, Ali, and were told that he would look in to the charge and get back to us. 7) Despite calling multiple times to follow up, we never received a call back and continue to get reminders about our now outstanding bill. Suffice it to say this dealership has made an unforgettable impression on us. We will NEVER purchase another vehicle from them and have informed everyone we know what a terrible experience it was working with them. More

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Great experience Souf and Tim were class acts. Very professional. They got me in and out in just little over 2 hrs in a brand new f150. Showroom was comfortable and i Souf and Tim were class acts. Very professional. They got me in and out in just little over 2 hrs in a brand new f150. Showroom was comfortable and i felt at home. I will def be a return customer. More

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Awesome customer service Soufiane was very knowledgeable about the 2015 Focus we bought. He treated us as if we were friends or family instead of just another sale. He explain Soufiane was very knowledgeable about the 2015 Focus we bought. He treated us as if we were friends or family instead of just another sale. He explained every feature in the car and the process. I appreciate everything he told me about the car. And I would recommend him and Koons to my friends. More

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2016 F-150 Order I recently ordered a 2016 F-150 with this location, we agreed upon a price (or so I thought) and the truck was ordered. I was asked to leave a deposit I recently ordered a 2016 F-150 with this location, we agreed upon a price (or so I thought) and the truck was ordered. I was asked to leave a deposit of $1000 for ordering the truck. I agreed to leave a deposit and called to give my credit card number for that deposit. I was never charged for a deposit, which is fine. I was notified when the truck arrived and drove over 100 miles to pick it up. After waiting for an hour or so, I was able to sit down to sign paper work. Well upon sitting down, I come to find out that the agreed upon price of this truck has changed or was not communicated properly. I was NEVER informed in any email communication or phone conversations that the agreed upon out the door price was including the $1000 deposit. So they either hid that from me, or decided to raise the price when they knew I had driven over 100 miles and figured I would cave and pay another $1000. So either they are a LIAR or are very poor in communication. I frequent forums for F-150s and Mustangs and have read about poor customer service on those boards for this location but they didn't post any details, so figured they were just a few odd situations since they never went into detail. This location is a little closer by a few miles than the other location I ordered my other vehicle from, so I assumed my experience would be the same. I wish I would have gone through the other Koons location of my other purchase or a local dealership that had agreed to match this price. Oh well, guess I will need to reach back out to them. This is not the first vehicle I have ordered. I ordered and purchased a 2016 Mustang GT from the Koons Sterling Ford location. When dealing with the Sterling location, we agreed upon a out the door price and was asked to leave a deposit for ordering for $500. I left a credit card for a deposit and it was charged. When arriving to pickup the mustang, the $500 was SUBTRACTED from the agreed upon price. It was not ADDED to the agreed upon price. That is how it is SUPPOSED to work. Deposits aren't supposed to hid the true price of the vehicle, they are supposed to be a down payment for ordering it. More

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Horrible Experience, Lost $ dealing with them I called them about a car they advertised on Autotrader and made an offer which was rejected. They called me the next morning and offered a reasonable I called them about a car they advertised on Autotrader and made an offer which was rejected. They called me the next morning and offered a reasonable counter offer which I accepted and they agreed. Since it was a Saturday and my bank closed early, I went down and got a bank check to seal the transaction. They then called me back and told me that they couldn't sell the car for the price we agreed on and it would be $1,250 higher but the sales man was trying to work something out. He then called back saying his price being $1,250 higher was firm. So I did not do the deal and now I'm out of pocket $20 for the bank check which I need to redeposit. When I find another car I'll have to have another bank check re-issued and out of pocket another $20. These guys can not be trusted. More

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True Professional Mr. Laamime helped me have the best purchasing experience I've ever had. I was more than happy to address all of my questions and concerns while remai Mr. Laamime helped me have the best purchasing experience I've ever had. I was more than happy to address all of my questions and concerns while remaining positive and friendly. If I ever buy a car again, It will be from him. More

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Made my life easier. Soufiane made our experience buying a car, a breeze! Very professional and friendly, answered all the questions we had. I already recommended him to Soufiane made our experience buying a car, a breeze! Very professional and friendly, answered all the questions we had. I already recommended him to my friends. Yassine, More

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Great experience Great buying experience I'll definitely recommend Soufiane As he was very friendly piolite and helpful I love my new car and Koons Ford Thank y Great buying experience I'll definitely recommend Soufiane As he was very friendly piolite and helpful I love my new car and Koons Ford Thank you! More

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Great buying Experience Very happy with the purchase experience. Soufiane was very professional, knowledgeable, and a pleasure to work with. He helped me a lot to make my ex Very happy with the purchase experience. Soufiane was very professional, knowledgeable, and a pleasure to work with. He helped me a lot to make my experience of purchasing my car such a joy.If the rating scale is 1 to 10, with 10 being the most satisfied, I would rate Mr. Soufiane's service a 12. Adam More

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pleasant experience We purchased our car with the help of Soufiane Laamime who was extremely helpful, professional and pleasant to work with. Highly recommend this deale We purchased our car with the help of Soufiane Laamime who was extremely helpful, professional and pleasant to work with. Highly recommend this dealership to anyone purchasing a ford. More

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