Spencer West

Purchased a used vehicle from this dealership, of another make than Mercedes. Initial contact was good and test drive and presentation of the vehicle were well done. In negotiations, some of the typical sale make than Mercedes. Initial contact was good and test drive and presentation of the vehicle were well done. In negotiations, some of the typical sales tactics were used including added clear coat treatment, being asked to sign a meaningless "I will purchase today" statement, etc., but the price of the vehicle and the allowed trade-in were a good deal from my research, so I agreed to purchase. Pressure was put to finance with them, so the dealership could recoup some additional funds. There was a problem with the rear AC of the vehicle, which the dealership was willing to fix, including getting it to a service center of the make. During the time the vehicle was in service, they loaned me my trade-in for transportation. The service took much longer than I was originally told, and at first, communication from Mercedes-Benz was lacking. After a week and some complaining on my part, communication was much better and the vehicle was repaired and compensation made for my time. In general, salesperson Spencer West was affable and knowledgeable and made great effort to make up for initial problems. I would do business with this dealership again. More

by larryclawless Verified Customer Verified Customer

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Responsive, professional, knowledgeable, and great mannered group of employees.I loved the experience! I recommend them mannered group of employees.I loved the experience! I recommend them More

by jleo_jleon@ Yahoo.com Verified Customer Verified Customer

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Great purchasing experience. Corey, Spencer and Saif were all great. Would not hesitate to do business with them again. Corey, Spencer and Saif were all great. Would not hesitate to do business with them again. More

by john.pollock Verified Customer Verified Customer

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All individuals were professional, sincere and made us feel at ease. Spencer was engaged in the sales/buying experience in a low pressure way, which we appreciated. Thank you. We will continue to do busin feel at ease. Spencer was engaged in the sales/buying experience in a low pressure way, which we appreciated. Thank you. We will continue to do business with MB Little Rock. More

by ggelbert Verified Customer Verified Customer

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Spencer was great. No pressure and extremely knowledgeable about the vehicle. It’s my 3rd purchase from this dealership. From sales to service it’s all great No pressure and extremely knowledgeable about the vehicle. It’s my 3rd purchase from this dealership. From sales to service it’s all great More

by rdrussell53 Verified Customer Verified Customer

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The service I received was friendly, quick and I got the exact car that I wanted delivered to my front door. exact car that I wanted delivered to my front door. More

by heidi16 Verified Customer Verified Customer

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Spencer is the best! We will always go to him. He knows his stuff, professional, personable. We will always go to him. He knows his stuff, professional, personable. More

by Kaci.belden Verified Customer Verified Customer

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I really enjoyed my experience buying a car from this salesman. He was knowledgeable and courteous. The finance manager was very helpful as well. salesman. He was knowledgeable and courteous. The finance manager was very helpful as well. More

by Overtona Verified Customer Verified Customer

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Spenser was very patient and helpful in finding the right suv for us that suited both of us suv for us that suited both of us More

by BRANSCUMBILLIE Verified Customer Verified Customer

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My daughter and I had a fantastic experience at Mercedes-Benz of Little Rock. From start to finish each member of the team was very nice. Great pleasure seeing my church member Jackie at the front Mercedes-Benz of Little Rock. From start to finish each member of the team was very nice. Great pleasure seeing my church member Jackie at the front desk. My salesperson, Joseph Kemp, is an asset to the team, was very personable, kind, and patient. He helped me with the entire process with no pressure. The finance department was very efficient and transparent. I would definitely recommend Mercedes-Benz of Little Rock. More

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