Spencer Widmeyer | Page 7

Two Cars One Great Experience Actually, both visits were great. Decided to trade up and get new cars this year. We visited several dealerships for test drives but ended up here bot Actually, both visits were great. Decided to trade up and get new cars this year. We visited several dealerships for test drives but ended up here both times. Couldn't be happier with the products and people. But you have to do something to streamline the finance paperwork avalanche. Both of your sales reps (David and Josip) were professional, knowledgeable, personable and respectful. The handoffs, when they occurred, were very smooth and consistent from greeting to test drives, from finance to service, and finally programming (Bluelink, Homelink) to making sure we understood of all that the car was capable. Finally, Josip went out of his way, above and beyond! I asked Spence if we could get a bow on the car for pick-up since this would be a CAB (Christmas, Anniversary, Birthday) gift for my wife. Josip made it happen! Big bow on the front, balloons in the car, and a Hawaiian Lei! Great Job! More

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We love Roseville Hyundai Recently we purchased our second care from Roseville Hyundai. The salesman, Rob Parish and his manager Jason are great people, they are very friendly Recently we purchased our second care from Roseville Hyundai. The salesman, Rob Parish and his manager Jason are great people, they are very friendly and honest. This was a really hassle free care buying experience. More

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Eager, knowledgeable and attentive Initial visit was with Spencer and I believe Patrick, who took me on a test drive. They were definitely eager to sell. Were knowledgeable of their ca Initial visit was with Spencer and I believe Patrick, who took me on a test drive. They were definitely eager to sell. Were knowledgeable of their cars, friendly, and helpful. They were a little aggressive about keeping me there during my initial visit. Eventually they "let me go" check out other dealerships. I appreciate that I was called back later with a better price. When I returned the next day I was with Ivan and Spencer. I bought an Elantra. I think I got a good price on the car and some optional extras I wanted. They were also helpful with my current car which they offered to keep there for several days when I could return to pick it up. Kajen in finance offered a good description of the finance, extended warranty, and maintenance schedule. He made it pretty simple. Ivan called days later to see how the car was doing for me and I had a few few questions he promised to check into. At first I felt he did not actively follow up to see if I got the answers from other staff who were supposed to call me. This required me to call back about a week later. But after that he made sure to check to see if I had gotten answers with other questions I had. I feel he made a good effort to investigate my concerns. More

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A pleasant car buying experience The good: Went looking for a 2017 Elantra. Overall a pretty good experience. Ivan and Spencer were both very friendly and helpful, so was Devon in The good: Went looking for a 2017 Elantra. Overall a pretty good experience. Ivan and Spencer were both very friendly and helpful, so was Devon in the Finance Department. Ivan showed us around and took us on a test drive after we explained our requirements. Devon tried his best to slash the interest rates as much as he could and even gave us a lower rate 2 days after the purchase. No complains there. The not so good: 1. Spencer was very rigid with his prices and was not willing to negotiate at all. To be honest, if we weren't so desperately needing a car at that point, I might not have made the purchase that night. 2. The personnel should have better knowledge of their inventory and the models they have in stock. Ivan was very helpful in friendly and eager to show us around, but he seemed pretty confused about what features different models and variants have. Often he would go and open the car, take a look around and say something like "Oh you know this model has this feature as well." That didn't turn out to be much of a problem for us though, but sales personnel should know what they are selling, right? In his defense, the new Elantra models had just arrived on their lot, and maybe he didn't get a chance to refresh yet. More

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the best !! ivan & Jason should have 10 stars, I am a 2nd time returning customer.... !! roseville Hyundai rocks...!! thanks to all there.... best service I was d ivan & Jason should have 10 stars, I am a 2nd time returning customer.... !! roseville Hyundai rocks...!! thanks to all there.... best service I was done in less than 2 hours...my new car 2017 elantra is the best ever colette More

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Enter This Dealership At Your Own Risk I came to this dealership in desperate need of the new car. While I did not reveal it, I was on a tight schedule and needed to make a quick and easy d I came to this dealership in desperate need of the new car. While I did not reveal it, I was on a tight schedule and needed to make a quick and easy deal. I had wanted to look at Hyundai's first because I had heard such good things about the car and the warrantee. I should've known right away what kind of customer service they offered when I came in at 9:40 AM and was greeted by a salesman who said he could help me in 20 min. and could I wait. I left and went to look at Toyota's. I eventually received a call from Patrick one of the salespeople who apologized and invited me to come back if I was still interested. I drove back over and after visiting with Patrick and looking at a few cars, we had an easy negotiation of a car I thought my wife would like. Patrick seemed very nice and easy to work with. We drove the car a few blocks to where my wife worked so she could see what they look like. She liked the car but wanted a color that would need to be brought from another dealership. Patrick made a few calls and found the car my wife wanted. Everything was going so smoothly and then came the nonsense and needless lies. First, Patrick said we would need to sign a contract to buy the car before the dealership who had the car would release it. Total lie number one. I knew this was nonsense and told him so. But since I knew the contract wasn't binding and we wanted the car, I saw no harm in it. At this point, I left the dealership and Patrick was going to take the contract to my wife's work for her to sign. It was all downhill from this point on. After telling me in our negotiations that our 0% interest rate would be for either five or six years, he tells my wife it is only for four years. This didn't really matter to us but was a signal of things to come. He then tells my wife that she is signing a binding contract and must buy a car she has never even seen. While we both knew this was not accurate, he insisted that it was true. Even when the dealerships finance manager (Devon) told my wife that Patrick was wrong, he continued to insist that this was a binding contract. Also, after initially telling me he thought they could get the car that day (Wednesday) it ended up arriving at the dealership late on Saturday and was not available for us to pick up until Sunday nearly 4 days later. During that time, because of Patrick's needless pressure and lies, my wife was anxious and very concerned about the situation. Keep in mind, we needed and wanted the car. There was absolutely no need for the lies and the typical car salesman nonsense. When we arrived to pick up the car on Sunday Patrick came out and before he even got to us, yelled out "all right, let's go sign the paperwork." When my wife asked if we could see the car first, Patrick's response was abrupt and on the verge of nasty. Again, we were stunned. We wanted and needed the car and wanted everything to go smoothly. We had decided to come in with a fresh attitude and hoped that everything with the car would be as promised. Yet this salesman seemed intent on being belligerent and hostile. I told him that he and I needed to have a little chat. I let him know that he had needlessly put my wife through some sleepless nights and that we both knew the law and that there was no need for him to continue to lie to us about a binding contract. His attitude only got worse. He continued to vehemently insist that we had a binding contract and we had to buy a car we still had not yet seen. I was then, and remain, dumbfounded by what appears to be compulsive dishonesty for absolutely no reason. At this point, I told him we were done and that he should simply get away from me. We were then approached by a sales manager named Spencer. He asked if there was a problem and we said yes absolutely. I informed him that we were no longer able to work with Patrick and he escorted us to a table and invited us to share the problem. We then laid out the story as I have done so here. Spencer was very understanding and stated that he wanted to make things right and take care of us. However, I did find it interesting that not even Spencer was willing to admit that his salesman had been completely untruthful about the necessity of having to sign a contract in the first place and that it was a binding contract to boot. He stated he would talk to his salesman about the situation but would never say that Patrick's statements were inaccurate. At this point, I concluded that dishonesty and exaggeration must be the day-to-day policy of this dealership. However, since I had negotiated a deal on car that I needed and wanted, I played along and let Spencer be as he called it, "the fixer." Now for a bit of good news. When they finally brought the car up for us to see, it was the car we wanted with all of the features and packages we have been promised. While we were still chatting with Spencer, my wife and I decided we might consider buying a second new car and trading in our 2013 Honda Accord. Before going off to see the finance manager, I asked Spencer to give me a price for our trade-in and also for his best deal on a fully loaded 2016 Hyundai Sonata. Then it was off to see Devon to sign the real contract for the car we had finally seen and agreed to purchase. Devon was very warm, courteous and friendly. He flat out told us that Patrick had lied to us and there had been no binding contract of any kind and further that while it was dealer policy to request a contract signing in order to bring a car from another dealership, it was by no means a requirement from the other dealer. Finally, someone who would actually admit what I had known from the very beginning. We signed the necessary papers and Devon offered to sell us the extended warranty at "his cost.." which he said was $1800 rather than the $2800 we had been originally quoted. We agreed and all the papers were signed. At this point, after about 90 min. of working our way through the signing process, we were ready to leave with our new car. However, I still had one more piece of business I was interested in pursuing. But sales manager Spencer had not come back with any of the numbers I had requested. When I finally spotted him, I reminded him of my request and he called over a salesman to take me to see a Sonata. Though I didn't really need to see one, I went along. After looking at the car and chatting with the salesman I went back to talk to Spencer about a trade in and about selling me another new car. He was nowhere to be found. In case you're wondering, I was pursuing a second car with this completely shady dealership with the idea that since my wife and I had been treated so poorly, Spencer might want to go the extra mile on a second new car purchase. I was sadly mistaken. We left the dealership without ever receiving any of the numbers I had requested. Now you might think that this is the end of the story..... Not quite. When we got the car home, my wife realized that they had never bothered to finish detailing it. There were still stickers left on the windows, the windshields, both front and back were covered with a dingy film, the back seat was covered with carpet fibers and there were sticky spots from the few stickers they actually did remove. In short, we realized they had sold us a new car and since we demanded to see it before signing a contract, they brought it to us still wet and incomplete. Then never bothered to finish the job even though they had two or three hours to do so. Admittedly, in the scope of things this is a rather small issue, but I find it very symptomatic and telling of the attitude of this entire dealership toward their customers and customer service in general. One final irony. After a couple more days, my wife and I decided we really wanted to buy one more new car, the Hyundai Sonata. So I picked up the phone and called Spencer at Roseville Hyundai. Keep in mind, Spencer is a sales manager! I asked him simply, "Do you want to sell me a car?" He said, "yeah what do you want?" I said, the same thing I wanted on Sunday." He told me he had been really busy and wasn't sure I was serious. After chuckling a bit, I assured him that if I hadn't been serious, I wouldn't have asked for the numbers in the first place. He finally gave me a number for my trade in but said he would have to get back to me on a number for the new car we wanted. After waiting a couple more days and hearing nothing, ((We Never Have) we went to another Hyundai dealership and bought the car we wanted, a fully loaded Hyundai Sonata. Ironically the car came to the second dealership from, you guessed it, Roseville Hyundai. The second dealership did not require us to sign a contract to have the car brought over and I negotiated the entire deal on the phone without any hassle. In a final twist of the knife, when we bought the extended warranty on the Sonata they gave it to us for $500 less than the $1800 Devon had told us was "his cost!" It would appear that lying and deception are the hallmark of Roseville Hyundai. The sad part is, none of it was necessary. They could and would have sold us a car without having to tell a single lie. We wanted and desperately needed the car we chose and would've gladly paid the $1800 for the extended warranty whether it was at cost or not. I'm afraid this dealership just can't help itself. In the end, we were not personally hurt financially by any of this and we got the car we wanted for the price I negotiated. But no one should have to endure the lies, exaggerations and deceptions we went through. Though we have the background and knowledge not to be fooled, others may not. So again I say in closing, Buyer Beware and enter Roseville Hyundai at your own risk. Bill Pence 916-869-7603 More

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Here you go Ivan, you've earned this one for sure! I was very happy with my experience at this dealership. After walking the Roseville lot my mom advised that I call salesman Ivan. We were actually g I was very happy with my experience at this dealership. After walking the Roseville lot my mom advised that I call salesman Ivan. We were actually going to drive to their folsom lot and buy a car from him as my mom had an excellent experience and purchased a car from him the month before. Well it turned out that Ivan had transferred to the Roseville lot but happen to be off for the day. When I called and mentioned my mom (which he knew right away by first name) and told him I wanted to buy a new car today he canceled his plans, drove twenty minutes out of his way, and greeted us with a friendly smile. My mom was so happy with his outgoing and friendly personality! And I'm very happy with my car. I really hate the finance process! It's so long and for someone who just got off of work you could imagine how tired I was by this point. I was delightfully surprised by Kajen the finance guy at this dealership! It was like having a friend on my side helping me understand what I was reading and looking out for my best interest! He's such a people person! More

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Amazing experience overall The staff at Roseville Hyundai went above and beyond to make my family's time there the best car buying experience we have ever had. It was far from The staff at Roseville Hyundai went above and beyond to make my family's time there the best car buying experience we have ever had. It was far from the high pressured sales tactics, and pushy salesmen. Everyone there greeted us with a smile, and treated us like family. They took the time to hear our needs and concerns. They were honest and helpful. They exceeded our expectations in every way. I would highly recommend purchasing a car from Roseville Hyundai. Corey Cantrell, our salesman, was informative, patient, and friendly. Spencer Widmeyer, the sales manager, fought hard for us to get the best deal possible. Both Corey and Spencer did everything they could to make us feel comfortable and walk away happy…and with a brand new car. Thank you Roseville Hyundai for a wonderful car-buying experience. We couldn't be more grateful for the care and time you gave us today! More

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Great Place- I purchased a vehicle from The lot last Thurs and had a change of mind a couple days later -Brian the Manager had James in assisting me to find a diff I purchased a vehicle from The lot last Thurs and had a change of mind a couple days later -Brian the Manager had James in assisting me to find a different vehicle and switched me out in just a day with no problems at all!!! Thank you to Brian-the Manager----James, my Salesman & Devon the financial Manager! More

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Cant say enough good words Actual text I sent Spencer: Spencer. This is Todd from yesterday's conversation. Just wanted to tell you how amazing you are - I enjoyed the no Actual text I sent Spencer: Spencer. This is Todd from yesterday's conversation. Just wanted to tell you how amazing you are - I enjoyed the no bullshit response I got when dealing with you - and your dealership. Corey was very nice and professional. He kept me in the loop and delivered the car clean and on time. If you ever need someone to vouch for your dealership I'd be the first to do so. In today's world where people don't keep their word - thank you for being different than the rest. I had planned to purchase in Fresno, local for me. They said they would match the deal then when I went to the dealership they said they couldn't honor what they said on the phone. Spencer did. Thank you Spencer Todd More

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