Stacey Hopson
Stacey Hopson at Smythe Volvo Cars

Stacey Hopson | Page 18

Sales & Leasing Consultant

Smythe Volvo Cars

40 River Rd
Summit, NJ 07901

Contact Me
4.8
231 Reviews

I left the operations side to aggressively pursue what I love. PEOPLE! The personal connection, bond and camaraderie is second to none.I dove head first into Corporate/major account Sales, Sales Management, and eventually landed in Customer Retention management. In this capacity I had the privilege to manage large groups of employees of 100+ utilizing my skill of critical thinking, problem solving and quasi self proclaimed therapist.I had another eureka moment and thought how crazy would it be if I married the things I really enjoy. PEOPLE, SALES & AUTOMOBILES. It was then I was determined to learn all that I could about the business. So throughout the years I have held various positions at the dealership level. Warranty Manager, Service advisor, Service Manager, Body Shop, and lastly Sales. However my most challenging yet rewarding job is being a father of two. I am an UBER dad and cheerleader to my completive cheerleader daughter and ATM/Life Coach to my son when he listens

Dealership Experience

6 yrs, 9 mos

Industry Experience

29 yrs, 11 mos

Languages Spoken

English English

4.8

231 Reviews

Write a Review

231 Reviews of Stacey Hopson

July 31, 2021

Dealership Rating
Employee Rating

Very easy process to purchase our new xc 60. No high pressure sales just super helpful and accommodating. Picking up the car was a breeze and technician spent as much time as we needed to explain all t More

by Tori c
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Morocho

Aug 04, 2021

Smythe Volvo Cars responded

Thank you for this review. Your experience is the type we want to provide for our all of our customers. We appreciate you taking the time to share about your time with Stacey and our sales team.

July 27, 2021

Dealership Rating
Employee Rating

Smythe Volvo dealership gave a warm welcoming soon as I walked in the door, My sales person Stacey was friendly and professional all of my questions were answered. The 60 day warranty made me feel more bu More

by zinwine9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2021

Smythe Volvo Cars responded

Thank you for choosing Smythe Volvo and thank you for taking the time to post these great words about Sam and our sales team.

July 26, 2021

Dealership Rating
Employee Rating

A pleasure to work with Stacey. Stacey followed through and kept his word on the value of the vehicle I traded in and couldn’t have been more helpful. More

by jkm332
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2021

Smythe Volvo Cars responded

This is how it should always be in auto business and your experience is one we strive to provide all our guests. Thank you for taking the time to share about your trip to Smythe Volvo.

July 25, 2021

Dealership Rating
Employee Rating

Stacey Hopson was very professional, very helpful listened to me and was able to get me in my first Volvo on my retired income. The finance gentlemen man was also very professional and caring. I mad More

by Yvonneemcleod
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2021

Smythe Volvo Cars responded

This is a great review and thank you for taking the time to post it. Welcome to the Volvo family and welcome to the Smythe Volvo family. We hope you have many safe and happy miles in your new car.

July 24, 2021

Dealership Rating
Employee Rating

Initial dealings with Stacy was ok, but when I got home and had some questions about the car I had made a deal on, and the possibility of switching it out for another, he became unreceptive and just told m More

by stexpress
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 03, 2021

Smythe Volvo Cars responded

Thank you for your business and for taking the time to share your experience with us. We apologize for falling short of your expectations. It is definitely something we try our very best to not have happen. We will uses this experience as a teaching tool for our staff to always work towards striving to be the best in customer service.

Aug 03, 2021

Smythe Volvo Cars responded

I just posted this publicly but wanted to privately let you know that it is not a canned response. We are grateful for your feedback and sorry for the experience we provided you. We would like to thank you for your business and for taking the time to share your experience with us and apologize for how your visit was it’s definitely something we try our very best to not have happen but unfortunately it did for you.

Aug 03, 2021

stexpress responded

I'll give a chance to redeem by using your service department for my next maintenance.

July 08, 2021

Dealership Rating
Employee Rating

Stacey was able to help me secure my vehicle timely and efficiently! I saw my car online and he was able to get it for me quickly to test drive and the paper work was quick! More

by acnash87
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alon Katende

Jul 19, 2021

Smythe Volvo Cars responded

Your time is important to us so it is great to hear that your experience was efficient and timely. Thank you for choosing Smythe Volvo.

June 22, 2021

Dealership Rating
Employee Rating

Stacey made purchasing a used vehicle from Smythe Volvo quick and easy. We got a great value on the used car we were looking for. More

by TB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 27, 2021

Smythe Volvo Cars responded

We appreciate you sharing your experience. Thank you for choosing Smythe Volvo. We look forward to seeing you in the service drive at your first scheduled maintenance.

June 19, 2021

Dealership Rating
Employee Rating

The sales team worked together so I could have my new car on a Fri afternoon vs the next day! Tom Monahan, the delivery specialist stayed one hour past closing to review the details! He made my learning cu More

by Debbie Knight
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen Badian, Ernest Gomez, Tom Monahan he was excellent

Jun 27, 2021

Smythe Volvo Cars responded

Thank you for this five star review. We really do have a great team and anyone of them would’ve stayed on after hours until you were comfortable with your vehicle. Thank you for choosing Smythe Volvo.

June 12, 2021

Dealership Rating
Employee Rating

Stacey was awesome . Walked us through the processs and was extremely friendly. This was a homerun compared to our last experience. We walked through many numbers and he was patient with me . Would highly More

by mcconnell.todd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 27, 2021

Smythe Volvo Cars responded

Thank you for the recommendation of Stacey and Smythe Volvo. We are glad it was a home run experience and thank you for your business.

June 04, 2021

Dealership Rating
Employee Rating

Stacey was great to work with. He took the time and is a thoughtful and trustworthy salesman. We enjoyed working with him and would recommend him to others. More

by Anatole.wedmid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 04, 2021

Smythe Volvo Cars responded

Thank you for the kind words and the recommendation for Stacey. He is a strong member of our team. We appreciate your business.

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