Stacey Short

Budd Baer Subaru responded

It’s great to hear our service staff delivered friendly, knowledgeable support when you brought in your Subaru Ascent. We appreciate you taking the time to highlight their efforts. We look forward to assisting you again. Budd Baer, the Honest Dealer. Family Owned since 1975. Gregg Cron 724-914-6607

Budd Baer Subaru responded

Thank you for noting how promptly we scheduled your appointment and kept things straightforward. We’re happy our team provided attentive care for your Subaru Outback without suggesting unneeded extras. We appreciate your trust and look forward to supporting your Outback’s needs in the future. Budd Baer, the Honest Dealer. Family Owned since 1975. Gregg Cron 724-914-6607

Budd Baer Subaru responded

After reviewing the situation, we determined that the original job was quoted incorrectly. This issue has been addressed internally to help prevent it from happening again in the future. We understand your concerns, and the refund provided was issued to resolve the matter to your satisfaction. We appreciate your feedback and the opportunity to make things right.

Budd Baer Subaru responded

It’s wonderful to hear that Stacey provided understanding support while your Subaru Forester was in for service. Thank you for trusting us with your appointment and repair during a personal time. We appreciate the opportunity to assist you again. Budd Baer, the Honest Dealer. Family Owned since 1975. Gregg Cron 724-914-6607

Budd Baer Subaru responded

Thank you for noting how helpful our service staff was during your Subaru Ascent visit. We’re pleased to have made the experience smooth and supportive. We look forward to caring for your Ascent again. Budd Baer, the Honest Dealer. Family Owned since 1975. Gregg Cron 724-914-6607

Budd Baer Subaru responded

How wonderful to welcome you back for three Subaru vehicles and handle your Crosstrek service with professional care. Stacey and our team appreciate your ongoing trust in our friendly approach. We look forward to serving you again soon. Budd Baer, the Honest Dealer. Family Owned since 1975. Gregg Cron 724-914-6607

Budd Baer Subaru responded

We’re glad the inspection on your Subaru Forester Hybrid went smoothly. Stacey will be pleased to hear your kind words about her efficiency and friendliness. If you need anything else, please feel free to reach out. Budd Baer, the Honest Dealer. Family Owned since 1975. Gregg Cron 724-914-6607

Budd Baer Subaru responded

We’re thrilled the friendly, helpful service and clear communication stood out during your Subaru Outback visit to our service garage. Stacey and our service team appreciate your feedback and look forward to assisting you again. Budd Baer, the Honest Dealer. Family Owned since 1975. Gregg Cron 724-914-6607

Budd Baer Subaru responded

Thank you for letting us know about your visit. Stacey and the service team were glad to greet you and handle your Subaru Forester Hybrid issue in under an hour. We’re pleased you felt treated with respect and courtesy. Budd Baer, the Honest Dealer. Family Owned since 1975. Gregg Cron 724-914-6607

Budd Baer Subaru responded

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. The concerns you've described regarding the service timeline, wheel installation, and hood closure are disappointing to hear, as safety and quality are extremely important to us. We understand how frustrating and inconvenient this situation must have been, especially after scheduling an appointment and then experiencing additional issues afterward. We would appreciate the opportunity to learn more about what occurred and review your visit with our team. Please contact us at your convenience so we can discuss your experience directly and work toward a resolution. Your feedback is valuable and helps us improve our service for all customers.