Dropped the Q7 off without an appointment. Alex Ortiz was
very welcoming as always. Q7 had oil leaking onto the exhaust with a burning oil smell. Alex kept me informed as the repair progressed. The mechanic
very welcoming as always. Q7 had oil leaking onto the exhaust with a burning oil smell. Alex kept me informed as the repair progressed. The mechanic even cleaned the whole engine compartment. Very professional work. I could have had the repairs done elsewhere for less. But I know it was done right by Walter's Audi mechanics.
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by pnc3nv
Other Employees Tagged:
Alex Ortiz
Mar 16, 2021 -
Audi Riverside responded
Thank you for leaving Alex this positive review! We are happy to hear that he took great care of you and your automotive needs throughout your visit. Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
George McKenzie - General Manager
I've been working with Stacy since I purchased my car. I
always specifically ask for her when I make my appointments because I trust her and know when she tells me something is wrong with my car she is bein
always specifically ask for her when I make my appointments because I trust her and know when she tells me something is wrong with my car she is being honest. Thank you Stacy for being great!
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by Germancarlover
Feb 28, 2021 -
Audi Riverside responded
Thank you for leaving Stacy this wonderful review! We are delighted to know that she has your confidence and that she always takes exceptional care of you and your automotive needs! She will be honored to hear of your very kind words. Please drive safely, and do not hesitate to let us know how she and the team may serve you again!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
George McKenzie - General Manager
Literally drive from the valley over to Walter's Audi to
see my friends Alex and Roman. Always hooking it up. @Alex Wong, thank for always making sure my Audi runs like brand new. Love you
see my friends Alex and Roman. Always hooking it up. @Alex Wong, thank for always making sure my Audi runs like brand new. Love you
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by HappyAudiOwner
Other Employees Tagged:
Roman Artalejo
, Andy Bartoli, David Butler, Alex Ortiz, Christopher Ostman, Alex Wong
Feb 28, 2021 -
Audi Riverside responded
Thank you so much for your excellent review! We are honored to have your continued business, and we will certainly provide you and your vehicle with nothing less than the same 5-star service in the future! Wishing you the safest of travels until we meet again!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
George McKenzie - General Manager
I appreciate the service I received at the dealership.
Always polite and friendly - i get in and out quickly and always done as it should be
Always polite and friendly - i get in and out quickly and always done as it should be
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by Debsconner
Jan 04, 2021 -
Audi Riverside responded
Thank you so much for your 5-star review! Providing quality and efficient service is so important to us, and we are pleased that our efforts met your satisfaction. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how our team may serve you again!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
George McKenzie - General Manager
Clean. Friendly. Professional. It’s easy to make an
appointment everyone is very friendly have good refreshments they pretty much stick to the time they say it’s going to take to complete your service.
appointment everyone is very friendly have good refreshments they pretty much stick to the time they say it’s going to take to complete your service.
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by Belinda
Other Employees Tagged:
Alex Ortiz
Dec 17, 2020 -
Audi Riverside responded
Belinda,
Thank you so much for your excellent review! It is always our goal to ensure that our guests' visits are as seamless as possible, and we are overjoyed that your experience with us met your satisfaction! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how our team may serve you again!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
George McKenzie - General Manager
Walter’s is the best dealership in SoCal. I get really
good deals, staff is so courteous. Stacey Samuel in the service department is outstanding, wouldn’t want to have anyone else help me !
good deals, staff is so courteous. Stacey Samuel in the service department is outstanding, wouldn’t want to have anyone else help me !
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by Gordo
Other Employees Tagged:
George Mckenzie
Dec 10, 2020 -
Audi Riverside responded
Gordo,
Thank you so much for your wonderful review! Top-notch service and deals is always our goal, and we are proud that our efforts have met your satisfaction! We wish you safe travels. Please do not hesitate to let us know how Stacy and the team may serve you again!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
George McKenzie - General Manager
Alex and the entire service team were great! Very
professional and made me feel very welcome. I was taken early and the car was ready much sooner than expected. All around great experience.
professional and made me feel very welcome. I was taken early and the car was ready much sooner than expected. All around great experience.
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by Glenn
Other Employees Tagged:
Alex Ortiz
Dec 01, 2020 -
Audi Riverside responded
Glenn,
Thank you so much for your positive review! We are pleased that Alex and the team could provide you with the quality service that you so much deserve! Offering thorough and efficient service is so important to us, and we will certainly provide you with nothing less in the future!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
George McKenzie - General Manager
Stacy Samuel is very good at her Job. She one of the
best customer service representatives I have come across. She always kept me informed about my car.
best customer service representatives I have come across. She always kept me informed about my car.
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by G. Creer
Nov 16, 2020 -
Audi Riverside responded
Thank you for leaving Stacy this positive review! She certainly is exceptional at her skill, and it is a pleasure to know that she has your confidence! She will be honored to hear of your very kind words, and we wish you the safest of travels until we meet again!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
George McKenzie - General Manager
Very convenient for me considering going over to drop my
vehicle for service on my lunch break. Stacy Samuels made it all happen. She’s courteous, professional and made me feel at home and also thanks Adan
vehicle for service on my lunch break. Stacy Samuels made it all happen. She’s courteous, professional and made me feel at home and also thanks Adan for a quick loaner car process. Thank you very much. Will definitely recommend friends and family.
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by christophe251974
Oct 21, 2020 -
Audi Riverside responded
Thank you for taking the time to share this positive review! We are delighted to know that Stacy took great care of you and ensured that your visit went as seamlessly as possible! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how our team may serve you again!
Please drive safely, and be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
George McKenzie - General Manager
Being new to the area, I had switched dealerships. Stacy
Samuel was friendly and courteous from day one, she made me feel right at home. I appreciate her honest feedback, timeliness, and exceptional service
Samuel was friendly and courteous from day one, she made me feel right at home. I appreciate her honest feedback, timeliness, and exceptional service!
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by Kaleikini
Oct 19, 2020 -
Audi Riverside responded
Thank you for leaving Stacy this excellent review! We couldn't be more pleased to welcome you to our dealership, and we are thrilled that she could make your visit a 5-star experience! She will be proud to know how greatly you valued her assistance, and we will be awaiting the opportunity to serve you again!
Please drive safely, and be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
George McKenzie - General Manager
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