Excellent customer service for 1st 10K service on my
leased 2019 Audi Q5. Dropped off. Stacy called when done. 1st service no charge. Satisfied customer.
leased 2019 Audi Q5. Dropped off. Stacy called when done. 1st service no charge. Satisfied customer.
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by JEBOURBON
Aug 26, 2020 -
Audi Riverside responded
Thank you so much for your 5-star review! We are pleased that Stacy could make your first service visit so smooth and hassle-free! It is our pleasure to serve you, and we look forward to working with you again the next time you are in need of automotive service!
Please drive safely, and be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
George McKenzie - General Manager
Had a great experience. No trouble, no hassle. I was
welcomed in with Isaac Martinez and shown and everything was a breeze all the way up until I left the lot.
welcomed in with Isaac Martinez and shown and everything was a breeze all the way up until I left the lot.
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by Travis W
Other Employees Tagged:
Andy Bartoli, Eric Lafever, Isaac Martinez
Aug 24, 2020 -
Audi Riverside responded
Travis,
Thank you so much for your 5-star review! It is always our goal to ensure that our guests' experiences are as seamless as possible, and we are delighted to know that Isaac made your visit so positive- from beginning to end! We thank you for working with us at Walter's Audi, and we wish you the safest of travels until we meet again!
Please drive safely, and be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
George McKenzie - General Manager
We recently picked up a used A4 from Walter's Audi and
had the pleasure of working with Romen Artalejo. Roman, was awesome to work with. My wife just got her nursing license and needed a car to start comm
had the pleasure of working with Romen Artalejo. Roman, was awesome to work with. My wife just got her nursing license and needed a car to start commuting back and forth for work. We went to several Audi dealerships and we got a lot of run around, even one dealer tried to tell us they did not have the car we wanted to see, even though it was right in front of us. Another dealer had the car but it had check engine lights, and we could not trust it. Walter's in Riverside is an hour and half from our home in the valley, but well worth the trip. Roman had everything ready, car detailed for my first appointment. He introduced me to Rob from finance immediately to help with warranty plans, I couldn't commit the first time I saw Roman as I was still shopping around, but I couldn't help but want to drive back immediately and do the deal because they were so upfront and positive. I ended up getting an uber back the next day, and Roman and I worked over text to finalize details like interest rate, terms, and that night my wife and I were supposed to head to Vegas, so we took the uber trip over with our luggage, Roman had the car ready and came in after hours to finish up the paperwork...we finalized with Andy from finance, who did his magic to make our deal and experience even better. The car is great and in great condition and we are so happy. I highly recommend, making the trip to Walter's Audi Riverside and giving them a shot to earn your business. Even during Covid, they made me feel at home and it was no pressure at all at any time. Thanks again Roman! I owe you brother.
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by HappyAudiOwner
Aug 19, 2020 -
Audi Riverside responded
Thank you for taking the time to leave Roman this incredible review! We are delighted to know that he was so helpful and accommodating, and that he ensured that your experience was an all-around success! We couldn't be more pleased to hear of your satisfaction, and we congratulate you on your new Audi A4- on behalf of Roman and the entire team!
Please drive safely, and do not hesitate to give us a call if we may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
George McKenzie - General Manager
My experience at Walter’s Audi, more specifically with
Stacy Samuel was outstanding. She and the rest of the staff were abundantly professional, attentive and entertaining.
Stacy Samuel was outstanding. She and the rest of the staff were abundantly professional, attentive and entertaining.
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by brianlane706
Aug 19, 2020 -
Audi Riverside responded
Brian,
Thank you for leaving Stacy this 5-star review! We are delighted to know that she took great care of you and ensured that you had a top-notch experience. We wish you safe travels and ask that you do not hesitate to let us know how Stacy and the team may serve you again!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
George McKenzie - General Manager
Very professional, customer focused and did it all right.
Provided us timely and accurate communication, timely service and alternatives for car services in case we need it
Provided us timely and accurate communication, timely service and alternatives for car services in case we need it
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by zsarrafian
Aug 19, 2020 -
Audi Riverside responded
Thank you so much for your 5-star review! Providing thorough and efficient service is always our goal, and we are overjoyed that our efforts met your satisfaction! It is our pleasure to assist you. Please do not hesitate to let us know how our team may serve you again!
Please drive safely, and be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
George McKenzie - General Manager
I drive 50 miles, and bypass several Audi Dealerships in
route for Walter's excellent service. I will be back to lease my Porsche once the Audi lease has sunsetted
route for Walter's excellent service. I will be back to lease my Porsche once the Audi lease has sunsetted
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by Daiman Johnson
Other Employees Tagged:
Kevin Bolden
, Robert Little, Christopher Ostman
Aug 19, 2020 -
Audi Riverside responded
Daiman,
Thank you so much for your excellent review! We are so appreciative of your business, and we are overjoyed that our efforts have earned your confidence! It is our pleasure to assist you in any way possible, and we look forward to continuing to provide you and your vehicle with our best care in the future! Wishing you the safest of travels until we meet again!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
George McKenzie - General Manager
I am very pleased by the recent service rendered to me by
Christopher Ostman, service manager at Walter’s Audi in Riverside, California. He was pleasant, knowledgeable, and prompt.
Christopher Ostman, service manager at Walter’s Audi in Riverside, California. He was pleasant, knowledgeable, and prompt.
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by Don
Other Employees Tagged:
Christopher Ostman
Aug 04, 2020 -
Audi Riverside responded
Don,
Thank you for leaving Christopher this 5-star review! We are so glad that he could be of assistance to you, and he will be proud that his efforts met your satisfaction! Providing quality and efficient service is so important to us, and we will be sure to offer you nothing less in the future!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
George McKenzie - General Manager
My service was fast and super satisfactory! Thank you!
Stacey Samuel is always great, very helpful and knowledgeable.
Thank you,
Louis D
Customers since 2002
Stacey Samuel is always great, very helpful and knowledgeable.
Thank you,
Louis D
Customers since 2002
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by Ldomingueziv
Aug 04, 2020 -
Audi Riverside responded
Louis,
Thank you so much for your positive review and for confiding in our dealership with your automotive needs! Quality and efficient service is always our goal, and we will be sure to provide you with nothing less in the future. Wishing you the safest of travels until we meet again- on behalf of Stacy and the entire team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
George McKenzie - General Manager
Audi service
Stacy has always been my favorite adviser. Always funny and engaging. She always is concerned about me vehicle, but also asks about and is concerned
Stacy has always been my favorite adviser. Always funny and engaging. She always is concerned about me vehicle, but also asks about and is concerned for my well being. Stacy and everyone I interacted with were friendly and engaging and the center was set up to deal with the Covid-19 virus.
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by smohler
Aug 04, 2020 -
Audi Riverside responded
Thank you for taking the time to leave Stacy this wonderful review! We are delighted to know that she took great care of you and ensured that your experience was seamless- from beginning to end! Your safety and satisfaction are of the utmost importance to us. Please stay safe, and do not hesitate to give us a call if there is anything more that our team may help you with!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
George McKenzie - General Manager
Very happy and pleased with my experience always. Stacey
Adams usually assists me with my problems and always has the best customer service. Highly recommend.
Adams usually assists me with my problems and always has the best customer service. Highly recommend.
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by Mmonique0842
Aug 02, 2020 -
Audi Riverside responded
Monique,
Thank you for leaving Stacy this kind review and recommendation! We are pleased that she could get your automotive needs effectively resolved. Your safety and satisfaction are our utmost priorities, and we look forward to continuing to provide you with the same 5-star service in the years to come!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
George McKenzie - General Manager
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