Stacy Samuel
Stacy Samuel at Audi Riverside

Stacy Samuel | Page 35

Service Advisor

Audi Riverside

3210 Adams St
Riverside, CA 92504

5.0
575 Reviews
5.0

575 Reviews

Write a Review

575 Reviews of Stacy Samuel

March 17, 2018

Dealership Rating
Employee Rating

Recall repair - Excellent I chose Walter's for my S5 Catalytic Recall Repair because it appeared to be a very clean and organized dealership. My service contact, Stacy Samuel w More

by Steve D
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Alex Ortiz

Mar 19, 2018

Audi Riverside responded

Steve, thank you for giving our service team the opportunity to handle your recall repair - we're so glad to hear that Stacy and Alex took such excellent care of you and your car. We appreciate your business and look forward to working with you again in the future. Please be sure to check our Facebook and Twitter for savings, updates, and more. Regards, Jon Kienle - General Manager

March 17, 2018

Dealership Rating
Employee Rating

Recent Audi service visit Stacy Samuel is a professional. Very knowledgeable with answering queries, offers valuable information about services offered but not pushy, not a bl More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 19, 2018

Audi Riverside responded

We appreciate you taking the time to share your great service from Stacy! We're glad to have her on our team. We appreciate your business and look forward to working with you again. Please be sure to check our Facebook and Twitter for savings, updates, and more. Regards, Jon Kienle - General Manager

March 17, 2018

Dealership Rating
Employee Rating

Service I am overall satisfy with my service from Walter"s. Some things was not address but i am not going to make a big deal. I would ask that you go back an More

by My Audi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Ortiz

Mar 20, 2018

Audi Riverside responded

We are glad to hear that you received courteous and professional service from Alex and Stacy, but sorry to hear that some issues weren't addressed- we will look in to those. We appreciate your business and look forward to working with you again in the future. Please be sure to check our Facebook and Twitter for savings, updates, and more. Regards, Jon Kienle - General Manager

March 17, 2018

Dealership Rating
Employee Rating

Very Professional Service dept. went above and beyond in making my experience great. When my car was going to take longer than usual to service, they immediately put me More

by A4Rider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Ortiz

Mar 19, 2018

Audi Riverside responded

We're all about providing the VIP experience for our customers! We're glad our service team was able to make your experience so painless. We appreciate your business and look forward to working with you again. Please be sure to check our Facebook and Twitter for savings, updates, and more. Regards, Jon Kienle - General Manager

February 21, 2018

Dealership Rating
Employee Rating

Quality service! Great costumer treatment. I feel like i always get my money’s worth when I go fix my car. Friendly staff always greeting me and making me feel like my More

by Franco118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: MIke Orosco, Alex Ortiz, Julio Pinto

Feb 21, 2018

Audi Riverside responded

Thanks, Franco, for your five star review. We're glad the service department always takes care of you. We appreciate your business and look forward to working with you again in the future. Please be sure to check back here for savings, updates, and more. Regards, Jon Kienle - General Manager

February 13, 2018

Dealership Rating
Employee Rating

Wilma's review how do you spend there to help me for the las Audi has been there to help me when I'm looking for new cars they've been quick efficient and ready to serve. THEY CARE ABOUT THE PEOPLE. More

by Wilmathegr8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andy Bartoli, Mikayla Marley

Feb 14, 2018

Audi Riverside responded

Thank you for your five star review, it's very much appreciated. It's great knowing we have been there for you when you've needed. We appreciate your business and look forward to working with you again in the future. Please be sure to check out our Facebook and Twitter for savings, updates, and more. Regards, Jon Kienle - General Manager

February 13, 2018

Dealership Rating
Employee Rating

Purchased an Audi R8 with a ton of issues Happy with the purchase of the car. Good service and great follow up. would definitely recommend to friends and family. Thank you for coming through a More

by cdaneshmand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Philip Braun

Feb 14, 2018

Audi Riverside responded

Hi Christopher, I completely understand what you are going through and this is not a fun place to be for either party. I completely get it so we are going to help. First let me explain how tough this is for us; the car was inspected and was perfectly fine before sale. The tough part is that you have had this car for two months now and it’s tough to say when this occurred. Despite that we have decided to pay for the rotors for you because you are a valued customer. I will have someone from the service department reach out to you to set up the arrangements. Jon Kienle General Manager Walter’s Audi 951-688-3344

February 09, 2018

Dealership Rating
Employee Rating

Service This is the second car I buy at Walters Audi. And I always have a great experience there. And the service is just as great. Stacy Samuel's and Alex Or More

by Josh Martinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Rambow , Alex Ortiz, Cory Williams

Feb 09, 2018

Audi Riverside responded

Thank you Josh for your five star review. We're glad you've returned to purchase another vehicle. It's great knowing Alex and Stacy always take great care of you and your vehicles. We appreciate your business and look forward to working with you again in the future. Please be sure to check our Facebook and Twitter for savings, updates, and more. Regards, Jon Kienle - General Manager

February 01, 2018

Dealership Rating
Employee Rating

Stacy Samuel is the best! Stacy has been my service advisor since I bought my Q5 almost 8 years ago. She is awesome! She always keeps me well informed & lets me know which repa More

by Pennie2580
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 01, 2018

Audi Riverside responded

Thank you for taking the time out to write this review. We're glad Stacy has been a constant in the maintenance of your Q5 for almost 8 years! We appreciate your continued business and look forward to working with you again in the future. Please be sure to check out our Facebook and Twitter for savings, updates, and more. Regards, Jon Kienle - General Manager

January 31, 2018

Dealership Rating
Employee Rating

Awesome experience at Walter's! I have been going to Walter's for several years ever since I purchased my 2012 A6. Stacy Samuel is extremely helpful, honest, and goes out of her way More

by Kevin Farrenkopf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Morrison, Alex Ortiz, Stacy Samuel, Alex Ortiz, Steve Morrison

Feb 01, 2018

Audi Riverside responded

Thank you Kevin for that wonderful informative review.. We're so glad Steve, Alex, and Stacy made for a great team to assist you in purchasing your new A7. We appreciate your business and look forward to working with you again in the future. Please be sure to check out our Facebook and Twitter for savings, updates, and more. Regards, Jon Kienle - General Manager

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