Stan Rambarran

If i could give this place a 0 star, I would. Back on December 30th, I had contacted Kia about my car due to the car not starting and had it towed there. Turns out that my crankshaft needed to Back on December 30th, I had contacted Kia about my car due to the car not starting and had it towed there. Turns out that my crankshaft needed to be replaced and i was quoted $595 plus tax and also asked them to add an oil change as well since I needed one. They contacted me on Jan 8th that my car was all set and that the total would be $903 ( $595 plus tax for the crankshaft, $85 for the oil change and $180 for the diagnoses fee plus labor and tax). Over the next few weeks the car was having a lot of issues starting, sometimes it would take 2 or 3 times for the car to even turn on but i thought it was from the cold and from the new parts. Fast forward to Feb 28th, the car then started making a really weird grinding/screeching sound ( as per shown in my video on google maps) , so i had 2 other mechanics look at it just to see what was going on before I called Kia again, since it could be either the starter or the crankshaft and they told me that it sounded like it could be either or, so I called Kia and and explained to them what was going on as I thought it may be the crankshaft ( which should of been under warranty) but the representative Jose was very rude and blaming me and told me that I'd still have to pay for the $180 diagnoses fee and on top of that if it was the starter that they would charge me $964, on top of the $180 diagnoses fee, which I wasn't going to do as i had just spent $903 on the crankshaft a few weeks before that. I also wasn't entirely sure at the time what the issue was so i didn't want to have my car towed there yet again and chance needing to pay the $964. So i booked an appt with one of the other mechanic as they quoted me a much cheaper price. By March 3rd- my car had completely stopped turning on. It wouldn't turn over or anything, so i had to have my car towed yet again to the mechanic. Once the mechanic had looked over the car, they had found out that the starter had broken off into 3 separate pieces and fallen into the transmission/ bell housing causing the grinding sound.( as shown in the picture below) When they told me that, they had also stated that the crankshaft was not put in correctly and was all messed up and caused the starter to break. They stated they would have to take apart my entire transmission just to get the piece out that broke. My car had to sit at the mechanic for over 3 weeks while they took apart the transmission to get this piece out. I just got my car back yesterday 4-2-26 and this is how my starter was found and the piece that had fallen into my transmission due to the negligence of Kia when they replaced my crankshaft. I will never be coming here again. I was lucky that the damage wasn't worse. More

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Don't know what changed. At this dealership brought my kia in after a battle, Stan was great, he ended up putting a new motor in my sorento But Kia had a recall from mult At this dealership brought my kia in after a battle, Stan was great, he ended up putting a new motor in my sorento But Kia had a recall from multi switch, I was told they could check it out.Fuses headlights, whatever for 249. Part is free but any other parts they end up putting in are going to cost. Kia usa said they can't keep dealers from doing it, heard people same problem pay serious money to fix a recall, For second time To get it in for an oil change they are backed up over a month. Being january 29th. The next appt is Feb 28th Ended up going to Ron Bouchard up in Lancaster, for both oil changes. They got me right in More

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Blinking check engine light on car. Went to Dealership for service. Assigned Shirley Price as Service Advisor. She was beyond terrible. Wouldn't return my phone calls or give me sta Went to Dealership for service. Assigned Shirley Price as Service Advisor. She was beyond terrible. Wouldn't return my phone calls or give me status updates for the 3 weeks the car was being serviced. Had to finally get the Service Manager to be my point of contact until the car was repaired. More

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It is rare that I've had occasion to visit a dealer for service so I really did not know what to expect. I was apprehensive, fearful to tell the truth, of the unknown! Our 2020 soul needed emergency care service so I really did not know what to expect. I was apprehensive, fearful to tell the truth, of the unknown! Our 2020 soul needed emergency care and Wagner Kia was the closest choice. I was fortunate enough to encounter Stan, the service manager via telephone. He was cordial and quite genuine and I began to feel confident I was in good hands. Though my vehicle was not purchased there, he prioritized my repair and kept me well informed to it's progress. All in all I was treated well by Stan and his entire staff. Overall I can confidently say these are reputable folks with good intentions and you can feel good about visiting them for your Kia needs. The facility was quite nice b.t.w. exuding a sense of professionalism and permanence. Thank you to Stan and the fine folks at Wagner Kia! More

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I have had the worst service from this Dealership, i have a 2021 Kia k5 Gt- line i was told that i had water in my gas tank and i paid 550 to get it all fixed. When i got my car back, it wasn’t driving the s a 2021 Kia k5 Gt- line i was told that i had water in my gas tank and i paid 550 to get it all fixed. When i got my car back, it wasn’t driving the same as when i got it brand new January 26,2021 I told the service manager Stan and he test and agreed there was still something wrong. So i brought it back in a week later to have it fixed again. And this time the we’re telling me that i must have created enemies and to not come back to the dealership because they didn’t want to be responsible for their repairs. I keep getting disrespected by the manager and associates. And i keep getting no kind of help. They keep telling me it has to be my fault. And it’s a Brand new car with only 5000 miles on it. Why would i ruin my own brand new car. They just are terrible are fixing it obviously if I’m having the same exact issues after the 2nd time they fixed it More

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Wagner Kia does it right! From the time you make first contact to the end of the transaction its top shelf all the way. Why buy anywhere else. Value and quality under the same From the time you make first contact to the end of the transaction its top shelf all the way. Why buy anywhere else. Value and quality under the same roof. More

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