Stanford Nakano

NOT happy with their service from the very beginning . And this is a review after 1 year of having a car. 1) After I bought a car and wasn't able to figure out how to detach bottom parts of a back seats . And this is a review after 1 year of having a car. 1) After I bought a car and wasn't able to figure out how to detach bottom parts of a back seats, they first of all told me it's impossible. After a while of arguing with me, they pulled some "secret" technical document and threw it in my face, refusing to show me how to do that. I got pissed and called a manager so he forced one of those rude lazy employees to show it to me. And voila, it appeared that all seats in SUV are detachable, what a surprise!! 2) SLOW in everything you ask them to do. Front desk person uses a phone for personal needs. 3) Inquiries over the phone are EXTREMELY IRRITATING!! You have to go through at least 2 ladies, who have no idea what do they do out there, saying (or probably reading a premade answers like online bots) one things and if you call back after 5 mins, they say different, opposite things and refusing the fact they told me something else first time. Really??? 4) Got a "A1 required" on the dashboard, and she said I can do A&B at the same time, which I clarified several times and she confirmed that. I hung up the phone, saying I need to call back later to check my schedule, next time I called, she says I can't do both A&B, but only A or B. So I've asked what is her problem to do both even if there is no B sign flashing, I'm paying for it and you should respect what I ask, because it most likely will ask me to do B in a week or so, so I can save time and do it earlier. But she kept reading me premade answer over and over again, ignoring the question, until she got tired and transferred to a man, who was able to talk to me by his own. Yes, if you can't talk to customer, keeping the logical conversation, but reading stamped answers instead, - you should find another job, girl! I'm thinking to switch the dealer in near future. You have deserved a solid 2 stars. More

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Great Car Dealer Honda Windward made it easy to purchase a vehicle as they provided a first time deal for the vehicle you were looking for that you couldn't refuse. Honda Windward made it easy to purchase a vehicle as they provided a first time deal for the vehicle you were looking for that you couldn't refuse. More

by THOMASLADKINS Verified Customer Verified Customer

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amazing experience My wife and I owned a CRV, purchased at Windward Honda, little longer then 10 years. Seen HRV on the road and my wife fell in love with that car. Sale My wife and I owned a CRV, purchased at Windward Honda, little longer then 10 years. Seen HRV on the road and my wife fell in love with that car. Sales person made us comfortable and showed us all the features of the car. I on the other hand I wanted a truck and same sales person showed me one that I was really impressed with and bought two cars. Service department was really important to us with gave us good service with our CRV More

by GRAYTAISHO Verified Customer Verified Customer

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Great car buying experience Very friendly staff and knowledgeable about the features of the car. A great hassle free car buying experience and I would recommend them to all my fr Very friendly staff and knowledgeable about the features of the car. A great hassle free car buying experience and I would recommend them to all my friends. More

by 2009FATBOB Verified Customer Verified Customer

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Made a believer out of me Stanford Nakano was great, no pressure, friendly, understands what locals want in a car. He went out of his way to explain the pluses of our Honda Acc Stanford Nakano was great, no pressure, friendly, understands what locals want in a car. He went out of his way to explain the pluses of our Honda Accord Hybrid which is a great car. More

by GECKOGROUP Verified Customer Verified Customer

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Friendly, fast, and affordable! I was surprised at how easy it was to find and buy the car I wanted. Stanford and Victor are so friendly and good at explaining the contract. I was surprised at how easy it was to find and buy the car I wanted. Stanford and Victor are so friendly and good at explaining the contract. More

by Happy Customer Verified Customer Verified Customer

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Friendly & Fast Service Great dealership to go to, amazing service. I knew exactly what I wanted and got just that. Stan even helped set my phone up since I never had blue Great dealership to go to, amazing service. I knew exactly what I wanted and got just that. Stan even helped set my phone up since I never had blue tooth connection for a car before. I was very happy with my experience. More

by ELIZABETHOGILBERT Verified Customer Verified Customer

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