Stanley Wong
Stanley Wong at Nucar Toyota of Norwood

Stanley Wong

Service Client Advisor

Nucar Toyota of Norwood

277 Providence Highway
Norwood, MA 02062

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3 Reviews
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3 Reviews

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3 Reviews of Stanley Wong

December 02, 2022

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They sold me a car in June with non-working rain-sensing wipers. It appears the original owner replaced the windshield with a non-Toyota windshield so they won't work. Their solution was to ask my insuranc More

by Eddie T.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 02, 2022

Nucar Toyota of Norwood responded

Eddie, Thank you for taking the time to share your feedback with us. I would like to speak with you about your windshield and wiper replacement inquiry and your communication with our staff. When you have a moment, can you please email me your preferred contact information or reach out to me directly to discuss this further? Best, Jessica Costello Customer Relations Manager (781) 255-6013 jcostello@boch.com

Dec 07, 2022

Eddie T. responded

Update 07Dec22: I responded to Jessica immediately on Friday since I was still up at 11pm and finally got an actual reply on Monday and I provided a time I was available to talk on Tuesday. As I expected, no call on the day nor the day after (today). So my opinion has not changed, this whole tactic of automated "communication" is laughable and it's not fooling anyone. I wonder how well they would like it if the shoe was on the other foot, a little empathy would go a long way instead of automated statements and communications. I don't think i'm being irrational or crazy by wanting to have a car where everything works, but maybe in Boch Toyota's eyes that's the definition of crazy.

Dec 16, 2022

Eddie T. responded

Update 16Dec22: I was able to finalize touch base with Jessica on the phone and spoke about the issues that I encountered. With her help, Boch Toyota took responsibility and replaced the windshield on Wednesday with the appropriate windshield. They provided me with a vehicle so I didn't have to wait at the dealership which was very much appreciated. Everything was completed to my satisfaction on Wednesday after they tested everything. I was able to verify that today with all the rain we had, the rain-sensing wipers worked flawlessly. Thanks to Jessica, Chris Gray and Johnny from sales for their work to correct the issue. I'm happy with the outcome and glad they listened to my feedback.

June 30, 2022

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Should have read this page before I went. Then I wouldn't of wasted my time. It appears that this place loves ripping people off. They tried to rip me off but I told them to stick it. Went More

by quint.roth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

May 18, 2022

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May 18, 2022: I worked with Service Director Carlos Rovira at Norwood Boch Toyota after Stanley Wong got my Toyota Yaris inspected for a problem with the air conditioning system not blowing cool air. I More

by Steve Scafati
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Carlos Rovira

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