Stefan Malm
Stefan Malm at Bill Jacobs BMW

Stefan Malm

BMW Client Advisor

Bill Jacobs BMW

2495 Aurora Ave
Naperville, IL 60540

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5.0
17 Reviews
5.0

17 Reviews

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17 Reviews of Stefan Malm

February 28, 2026

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Employee Rating

I am a BMW family for many years. 3 year maintenance service was done with Service advisor, Kyle Clairmont. He gave us comfort, explained in detail about my car. On same day, I pur More

by SJH
Recommend Dealer
Yes

February 18, 2026

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Employee Rating

I recently bought my first BMW from Jacobs BMW awesome experience, great customer service from my sales person (Stefan) all the way up to the ownership. Amazing vehicle matched by amazing service. I Highl More

by Leeroy
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 21, 2026

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 19, 2026

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My experience at the BMW dealership with Stefan was exceptional—outstanding customer service, incredible attention to detail, highly professional, easy to work with, and the entire experience truly exc More

by tkatrina604
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: GIGI DEMIROVSKI

Jan 22, 2026

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 23, 2025

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Great experience at Bill Jacobs. Straight and to the point pricing, amazing client experience and amazing car (X7) More

by tray2982
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: GIGI DEMIROVSKI, Russ Millard

Jan 22, 2026

Bill Jacobs BMW responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Jan 22, 2026

Bill Jacobs BMW responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 26, 2025

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Employee Rating

Stefan Malm and BJ BMW were wonderful to deal with. First price was the best price and the support thru the ordering process was excellent. Delivery was easy and the support setting up our phones with More

by jayf82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 22, 2026

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you have any further questions, please give us a call. We're always happy to help!

September 28, 2025

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They really took care of us and easy to work with. We were buying a used car but they made sure the car is in good condition before we took it home. More

by Brian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Trax

September 19, 2025

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I had a great experience. Kevin and Stefan are very professional, thorough and helpful. They went above and beyond to make sure the whole was process seamless. 10/10 on the qu More

by sheenakhanna0720
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Kurpalo , Stefan

July 21, 2025

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Employee Rating

The entire staff, especially Stefan Malm ( our salesperson) was insightful, respectful and knowledgeable. He treated my wife and i with professionalism and provided the best buying experience i h More

by vshah1231
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: gigi demivorski

May 18, 2025

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Very happy with my new X3 and with the buying process. Stefan was very helpful and made the entire process easy and stress free. More

by jjandjul
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 11, 2025

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Employee Rating

Great experience. Stefan Malm at the dealership was great from very first contact until the end. Highly recommended. More

by dshukla1
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
1

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