Stephan Sagbo

This Dealership left me with mixed emotions and ultimately the last call is what pushed me to purchase elsewhere. Terry Greer is an amazing sales professional and is respectful thru and thru. If ultimately the last call is what pushed me to purchase elsewhere. Terry Greer is an amazing sales professional and is respectful thru and thru. If the sale of the vehicle was a deal that were to happen to between he and I only, the sale would have been had. At no point did he ever attempt to talk me out of the vehicle I had in question and he was sure to look into every effort to win me over as a potential client. What happened next was the issue. The day where I attempted to finalize on the deal, the sales manager Stephon, tho pleasant, didn’t make the dollars make sense. When in negotiations, he mentioned that his vehicle for sale is “already priced in the red,” which sounds more like an issue on behalf of whomever priced it, not the consumer. Asking for top dollar on my trade in and working out the fees, he came back with a proposal that was almost 1k more than the number he said he would attempt to reach. What was more hurtful to me as a consumer was that he did not come back himself and explain to me the why behind it, instead sent Terry back to do the proverbial “walk of shame!” Thats really embarrassing and a bad look on leadership! I ended up leaving not finalizing on the deal however I mentioned to Terry, if they can get to my numbers or even close, call me and I will purchase. What happened next is why I would never do business with this location or even this franchise in the future! The next day I received a call from another sales manager promptly at 10am in which they again tried to earn my business. On this call I made sure to mention that I’m a sales leader and that I know the business thoroughly and I’m willing to work on the numbers as long as they get closer to my number. This leader at which point mentioned that he is looking at the comparison vehicles that I had in interest and that his vehicle tho same year with 18k miles more than one of my interest was way more worth it. I mentioned if he wanted my business, my numbers and their numbers would have to meet in the middle in which he then laughed at me saying, “the car you want to get is no where near as good as my car, I won’t budge on my numbers, call me when you when your on the way to pay my numbers!” I won’t disclose this managers name however his first initial starts with a D! This is not how you do business. Insulting a potential client whether they are willing to spend 100k or 3k for a new or used vehicle is disrespectful and is a clear sign that business is not needed from a middle class hard working people such as myself and my family. I encourage everyone to really think twice about this location and purchase at your own risk. I feel strongly that they need a revision of leadership as well as a few courses on people training. I hope this review gets to the CEO of the company as this experience has deterred me from returning to purchase a high end cpo vehicle from them! More

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Great service, I’ll be back for more work done to my car, we’ll taken care of we’ll taken care of More

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Really great experience with this dealership. Will definitely he back as a lifelong customer. Can not say enough good things Will definitely he back as a lifelong customer. Can not say enough good things More

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My experience with Jim Coleman Infiniti was one of kind. The General Sales Manager, Stephan and Sales Consultant, Kirk provided me with professional customer service and a great buying experience with my n The General Sales Manager, Stephan and Sales Consultant, Kirk provided me with professional customer service and a great buying experience with my new Q50 Infiniti. They worked with me to ensure that my deal was exactly what I was looking for and the extra perks were quintessential! If you are looking for professional, courteous and a great deal, I recommend you visit Jim Coleman. You will be more than SATISFIED!! More

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Great experience. Everyone was very nice. Great Great Great Great Great. Happy with My QX 50. Love my used SUV. Service provided was excellent throughout the process. Great Great Great. Happy with My QX 50. Love my used SUV. Service provided was excellent throughout the process. More

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