Stephanie Caras

I LOVE my service rep, Deshaun! He understands what I/my truck needs and takes care of it! His communication skills are fabulous! He understands what I/my truck needs and takes care of it! His communication skills are fabulous! More

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Koons probably offers a great sales service, if you are looking to buy a car the reviews below will be a great experience, as with many other dealerships. If you want to buy you will be treated like a quee looking to buy a car the reviews below will be a great experience, as with many other dealerships. If you want to buy you will be treated like a queen/king, if you need maintenance service you will become a clown. Second attempt to have my problem, which is simple, resolved in this store and it was a horrible experience. First, my appointment was set and I explained the problem and then they called me to arrive earlier so that I would have enough time to resolve it, and then the person who called me was confused about what time I should go and told me to go at another timetable. When I arrived, the technician responsible for the service wasn't there, I don't know what time he arrived and the 3 attendants I spoke to were rude and couldn't give me decent information about when my car would be looked at. I waited for 2 hours and no one came to check my car, I tried once again to talk to an attendant who was again rude and didn't give me any information. I left after waiting two hours and not having my problem resolved. Definitely avoid this place if you want your problems solve. More

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I would like to take the time to think Mike the service manager. He was truly amazing. He took the time to listen to me and took care of the situation without a problem at all once again, just wanna say th manager. He was truly amazing. He took the time to listen to me and took care of the situation without a problem at all once again, just wanna say thank you Mike. More

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