Stephanie Digrigoli | Page 29

Great service , always do what I need , best thing is close to my house , free car wash is awesome close to my house , free car wash is awesome More

by undiaalaves85 Verified Customer Verified Customer

Print

Stephanie and the rest were great in every way I highly recommend them anytime for anything recommend them anytime for anything More

by RI022851 Verified Customer Verified Customer

Print

I purchase a new CRV 3 weeks ago from this dealership. By far this was the best new car purchase experience I have had. The staff was very professional and made the purchase process very simple. I have tr By far this was the best new car purchase experience I have had. The staff was very professional and made the purchase process very simple. I have trust in this service team to keep my new car in perfect condition. The free car wash is perform well and quickly. I highly recommend Mariano Rivera Honda. More

Print

Never called me back to let me know car is ready, was never told I would be charged 3 % using ( $24.00 who carries around $800 cash ) a credit card. Young lady eating lunch ( chicken parts ) at front des never told I would be charged 3 % using ( $24.00 who carries around $800 cash ) a credit card. Young lady eating lunch ( chicken parts ) at front desk . Don’t you guys have a lunch room for employees? Good luck., I’ll go to Nardy. More

by photoden37 Verified Customer Verified Customer

Print

Got me in right away. Kept me updated on the status of my car, and explained what work needed to be done. Kept me updated on the status of my car, and explained what work needed to be done. More

by 12345678 Verified Customer Verified Customer

Print

Very friendly. I was there for a screw in my tire. Brand new car ! They repaired it with a patch not sure if they rebalanced it looks like the weights are missing I was there for a screw in my tire. Brand new car ! They repaired it with a patch not sure if they rebalanced it looks like the weights are missing More

by Mcmissmarymac Verified Customer Verified Customer

Print

Staff at 112 Port Jeff Sta were very friendly, polite and accommodating... very clean environment... wish I could've gotten help in a newer lease without the high monthly cost. and accommodating... very clean environment... wish I could've gotten help in a newer lease without the high monthly cost. More

by vanilachil Verified Customer Verified Customer

Print

I was very happy when Mariano Rivera Honda opened near my home. The staff are very accommodating, helpful and very professional. The service is great and I have not had any issues. I am thinking about my home. The staff are very accommodating, helpful and very professional. The service is great and I have not had any issues. I am thinking about upgrading my HRV and definitely will go back for a consultation with Frank Rossano. More

by mritztorres Verified Customer Verified Customer

Print

I was manipulated and lied to in regards to the extended warranty for the air-conditioning for my 2017 civic. I was told that the condenser it was leaking fluid from a seal. I was informed that the condens warranty for the air-conditioning for my 2017 civic. I was told that the condenser it was leaking fluid from a seal. I was informed that the condensers leak from a seal would not be covered under the extended 10yr warranty for defective condensers. Three years ago in 2020 the condenser was replaced due to leaking fluid. I went to the dealer in Riverhead and I had no issues with the coverage, the extended warranty was honored,. This dealership was charging me over $800 to replace the condenser. I believe I was being lied to because I did not find any research, supporting the fact that the condenser would not be covered due to a seal leak I knew this was untrue, therefore, I declined the service and returned to pick up my car. When I picked up my car I was charged $170 diagnostic fee that I was not informed about prior. I did sign a contract when Stephanie pointed at the signature line and said please sign here and we’re all set. She claimed it was circled, and that may be, but it was never mentioned. When I was questioning the fact that I was not informed, Stephanie then stated.. “Well, how about I charge you half price at $85 because we need to pay the boys” Again, this just doesn’t sound right from a Corporation to adjust prices. Coincidentally at 8:30 the following morning, I received a phone call from Stephanie claiming that Honda just notified the dealership that the leaking seal in my condenser would be covered under extended warranty. She also offered to return the money I paid for the diagnostic test. This coincidence after six years of Honda dealing with these defective condensers is just not believable. I will never return to Rivera Honda in Port Jefferson NY for these reasons. Clearly, the service department is lacking in Ethics and practicing manipulation of their customers. Moreover, if I would have a greed to the $800 fee the day prior, I would not have received that called the following morning. I am convinced of that. I am 60 years old and my husband and I have been Toyota owners for the last 30 years. I believed Honda was just as good as Toyota mechanically, and for dependability It is disappointing that my first experience has been so poor post purchasing the car.. In the future, it’s back to Toyota for our family. More

by devrox4 Verified Customer Verified Customer

Print

Everyone was very helpful and very accommodating to us when fixing my air conditioning hose. when fixing my air conditioning hose. More

by lisaoz44 Verified Customer Verified Customer

Print