Stephanie Good | Page 5

Ciocca Ford responded

Hi there, Thanks for the great review — you gave us a good laugh with the "rotator cuff" comment! We're so glad to hear that you feel respected and comfortable with our team. No matter what you call it, we’re always here to help and happy to answer any questions without judgment. We appreciate your trust in us and look forward to seeing you again!

Ciocca Ford responded

Hi Karen, Thank you for the great feedback! We're glad to hear that scheduling was easy, communication was smooth, and your vehicle was ready quickly. Our service team works hard to make every visit as convenient as possible, and we appreciate you taking the time to share your experience. We look forward to seeing you again!

Ciocca Ford responded

Hi John, thank you so much for the kind words! We're thrilled to hear you had a great experience and that Stephanie made a positive impression — we agree, she's awesome! We appreciate your feedback about the phone charging station and the Keurig coffee service. Your suggestions are noted, and we’re always looking for ways to improve. Hope to see you again soon!

Ciocca Ford responded

Hi Benjamin, Thank you for your kind feedback! We’re glad to hear our service team was accommodating and kept you well informed throughout the process. Clear communication and looking out for our customers’ best interests are very important to us. We appreciate your trust and hope to assist you again whenever you need us!

Ciocca Ford responded

Thank you for your feedback. We’re sorry to hear you were disappointed about the additional charges for gloves and towels. We understand your concerns, and we strive to be transparent about all costs involved in our services. Your input is important to us, and we’ll take it into consideration as we continue to review our policies to provide the best experience for our customers. If you have any further questions or would like to discuss this in more detail, please feel free to reach out.

Ciocca Ford responded

Thank you so much for your kind words, Jim! We’re thrilled to hear you experienced friendly, accommodating, and fast service with quality work from our organized service team. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Ciocca Ford responded

Thank you so much, Ed! We're thrilled to hear that Stephanie and the service team provided an outstanding experience from start to finish. Clear communication, problem-solving, and timeliness are all things we take pride in, and it’s great to know they made a difference for you. We truly appreciate your kind words and look forward to assisting you again whenever you need us!

Ciocca Ford responded

Thank you for your feedback and for choosing us for your oil changes. We’re glad you trust us with your vehicle, but we’re sorry to hear you were disappointed by the additional charges for gloves, covers, mats, and towels. These charges help cover the cost of materials we use to ensure your car is serviced safely and kept clean. We strive to maintain transparency with all fees and to provide the best care possible. We appreciate your input and will continue to evaluate how we can offer value while maintaining high service standards. If you’d like to discuss this further, please feel free to reach out.

Ciocca Ford responded

Thank you for your feedback. We apologize for any inconvenience caused by the adjustments to your vehicle’s settings during service. Our goal is always to respect our customers’ preferences, and we’ll be sure to remind our team to return all controls — including A/C and headlights — to their original settings moving forward. We appreciate you bringing this to our attention and hope to provide a smoother experience next time.

Ciocca Ford responded

Thank you, Eric! We’re glad to hear you appreciated the quick service and clear communication throughout your visit. Keeping you informed before any repairs are made is a priority for us, and it’s great to know that made a positive impact on your experience. We truly appreciate your feedback and look forward to serving you again!