Stephanie Morales | Page 3

35 minuets well spent Quick and great communication. The wait time quoted to me was longer that the actual service. It was appreciated in helping me plan my day. Allison is Quick and great communication. The wait time quoted to me was longer that the actual service. It was appreciated in helping me plan my day. Allison is a rock star. More

Helpful 0

Report | Print

Making the best of the situation Brought in my 2010 Forester for service and repairs ended up being extensive and the Service team worked with the Sales team to get me a fair deal on Brought in my 2010 Forester for service and repairs ended up being extensive and the Service team worked with the Sales team to get me a fair deal on a new Outback in a small window to get me back on the road. Will definitely be back (hopefully in 8-10 years). More

Helpful 0

Report | Print

previous mechanic problem Due to previous problem due to a mechanic error, I had to take my car back to Glanzman. I am happy to say this experience was much better and that Ge Due to previous problem due to a mechanic error, I had to take my car back to Glanzman. I am happy to say this experience was much better and that George and Stephanie were both a pleasure to work with. They provided me with a loaner which was so helpful. I do think that they have stepped up in their customer service. George was very understanding and gracious. More

Helpful 0

Report | Print

A good outcome A tricky situation with a part installation - handled perfectly by all involved. I was listened to, provided options, given time to make an informe A tricky situation with a part installation - handled perfectly by all involved. I was listened to, provided options, given time to make an informed decision, and was always treated in a kind, professional manner. The resulting work - exactly what I wanted. Well done! Thanks to all, and an additional appreciation for the patience and flexibility shown by SM. More

Helpful 1

Report | Print

great service Going to this service dept for over 15 years with 3 subarus. They make thing right. There is a comfortablerable place to wait. Great communication. N Going to this service dept for over 15 years with 3 subarus. They make thing right. There is a comfortablerable place to wait. Great communication. Nice that the hours have expanded to 7 pm. More

Helpful 0

Report | Print

Great service Glanzman has always been a great dealership to work with. I have always been satisfied with their sales and service departments! I would recommend d Glanzman has always been a great dealership to work with. I have always been satisfied with their sales and service departments! I would recommend d them very highly. More

Helpful 0

Report | Print

Fantastic first service visit The service I received reflected my experience when I bought my car at Glanzmann. This dealership is very organized, they get to the point quickly & d The service I received reflected my experience when I bought my car at Glanzmann. This dealership is very organized, they get to the point quickly & do not waste anyone's time. Very efficient operation & all of the employees were friendly as well as knowledgeable. I don't live near this dealership, but I will continue to come here for service because it was great. Also was given a sheet detailing cost of future service & explanation of what will be done. Very thorough! More

Helpful 0

Report | Print

Lots of nice details This dealer has thought of all the little things to make your experience as smooth as possible-after I bought my new car they offered a follow up appo This dealer has thought of all the little things to make your experience as smooth as possible-after I bought my new car they offered a follow up appointment a month later to help me learn all the dash tools. And they offer loaners if you need any kind of service if you reserve it in advance. A bonus is the friendly vibe- even to my puppy! More

Helpful 1

Report | Print

90,000 mile service Eric Wilson is the BEST !!. Eric kept me informed and updated when I dropped my car off for a 90,000mile maintenance service. Eric is very customer fr Eric Wilson is the BEST !!. Eric kept me informed and updated when I dropped my car off for a 90,000mile maintenance service. Eric is very customer friendly and pays attention to detail. Stephanie is also wonderful. She scheduled my appointment 3 weeks prior for my service and everything was perfect. Dan Geist was also very instrumental , ensuring that the work was completed in an efficient and timely manner. Thank you, Eric, Stephanie and Dan More

Helpful 0

Report | Print

Great Customer Service I enjoy coming to this dealership because customer service works with my schedule and they provide a nice area to sit down and relax while you wait fo I enjoy coming to this dealership because customer service works with my schedule and they provide a nice area to sit down and relax while you wait for your car. They also admit when they did something wrong and they fix it for you. They are a trust worthy dealership. They wash your car with every service, but in my last appointment they forgot to wash my car and left the grease on the wheels from changing the tires. I am sure they will wash it no problem if I just drive by and ask them to, but I don't live that close to the dealership.q More

Helpful 0

Report | Print