Stephanie Morales | Page 5

Very customer-friendly. Glanzmann employees are all friendly, knowledgable and helpful. Appointments are easy to schedule or reschedule. Waiting area is comfortable and tho Glanzmann employees are all friendly, knowledgable and helpful. Appointments are easy to schedule or reschedule. Waiting area is comfortable and thoughtfully supplied with snacks and drinks. The drive up bays are convenient. All issues are fully explained as are findings and work done. More

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THE BEST SERVICE ALWAYS!!!! This Service Department is the BEST - Dealing with Sam Simkins - Stephanie Morales - and Wanda made what was a serious problem for me easy to deal wit This Service Department is the BEST - Dealing with Sam Simkins - Stephanie Morales - and Wanda made what was a serious problem for me easy to deal with. Stephanie and Wanda were kind enough to guide me via telephone so that I was able to get the car to the service department. The problem was taken care of over-night and the car returned earlier than I had expected thanks to Sam. May I say I feel sorry for the people that do not know about Glanzmann and the all around service you receive from all departments. Thank you!!! More

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Excellent Sales and service Depts Thought I had a major break-down with a new Outback but turned out to be just running out of gas. Christina got my car diagnosed promptly and kept me Thought I had a major break-down with a new Outback but turned out to be just running out of gas. Christina got my car diagnosed promptly and kept me informed. She was supported by Stephanie. Rob was gracious in filling my tank of gas and giving me pointers to prevent a future occurrence. Flipped my keys between Service and Sales to accommodate My schedule to pick up the car and it worked out to my complete satisfaction. These guys are Great! More

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Seamless Teamwork at the End of the Day I had arrived at Glanzmann initially in the service department. After receiving some realistic assessment about my engine, I needed to see if I could I had arrived at Glanzmann initially in the service department. After receiving some realistic assessment about my engine, I needed to see if I could get an appointment to come in the next day since it was almost 5pm. The Service Manager, Stephanie literally walked me across the street to the sales area immediately upon my request for direction to the pre owned sales person. First of all, I was greeted by Dana the Sales Manager as if it was 9am instead of 5pm. He was calm and comforting since I know that I had a look of frustration at totally being unprepared to purchase a vehicle. However, I explained to him that I needed a pre owned vehicle and I was then introduced to Steve. Steve is an expert at gathering details and going over the plan at a very comfortable pace. I am thinking that he will say any minute that we can meet the next day and all that I had to bring back, etc. No way, Steve understood my needs and reviewed my expectations again. Just like that Steve offered me a vehicle that I knew I would love. We got the keys, test drove and began the paperwork. Little did I know that Stephanie handed me off to Dana and he had started his part and then Neal had started his part with the financing. I did my part with verification and I left with the best vehicle, coverage to include exactly what I needed. Not one time did anyone rush, walk fast, throw papers under my nose or made me feel unwelcome. I have bought a few cars over the years, but never with such a seamless and concentrated effort from the whole team. Thank you Stephanie, Dana, Steve and Neal in order that you all provided me with honest and respectful service at the end of the day while treating me as if it was the beginning. My family, friends and colleagues will be referred to Glanzmann for sales and service. More

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Battery management update Our battery died on Wednesday, 4/25/2018, with no warning. We had it jumped by AAA and drove it to the dealer. As it turned out, the battery, electr Our battery died on Wednesday, 4/25/2018, with no warning. We had it jumped by AAA and drove it to the dealer. As it turned out, the battery, electrical system, etc. tested fine. Stephanie Morales had the service technician check for a battery management TSB (11-176-17 issued in late 2017) that updates the battery management program for short trip (city) drivers, which is probably a majority of drivers today. Our only concern is that the car was just in the shop for normal oil change and status check in February and the battery was supposedly checked. We were told that the battery was around 80% at that time but there was no discussion regarding replacing the battery or review of outstanding TSBs that might improve the battery life. We were pleased with the service provided by Glanzmann personnel but will be pursuing this battery management issue with Subaru to determine why there was no recall on this issue. According to our research on the internet, this issue seems to affect multiple model years. We could have been much further away from home and replacement of the battery would have been costly and the wrong action since the new battery would have been drained by this same issue. More

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Kept me in a loaner until they could fix the car right! Excellent Service Department - Very pleasant and communicate well with the techs who really fix the car. Very caring company to work with Recommend G Excellent Service Department - Very pleasant and communicate well with the techs who really fix the car. Very caring company to work with Recommend Glanzmann for sales and service More

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Excellent Care The service advisors are Great and Service Manager Dan is Fantastic Also have to mention Stephanie as Wonderful and Caring Love Andrew as my Sales g The service advisors are Great and Service Manager Dan is Fantastic Also have to mention Stephanie as Wonderful and Caring Love Andrew as my Sales guy!!! More

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Great Customer Service Start to Finish We thought our Subaru would need new brakes. Eric Wilson arranged to have the service technician check the brakes right away. Less than an hour later, We thought our Subaru would need new brakes. Eric Wilson arranged to have the service technician check the brakes right away. Less than an hour later, Eric phoned with the great news that we did not need brakes at all. He did identify a couple of minor things to take care of right away, and was very clear in identifying exactly what component had been identified, and exactly how much the service would cost. Eric answered every question patiently and thoroughly. Eric then gave a projection of maintenance that will be due in the coming months, so that we can plan ahead. But nothing major right now. Eric kept us informed at every step of this service day, including a call in late morning to notify me that the car was ready to pick up. I have confidence in Eric's advice. I can also confidently recommend the service team at Glanzmann, under the management of Stephanie Morales and Dan Geist. More

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Service Eric Wilson and Stephanie were very instrumental in rectifying the tire sensor problem in my Forester. The service was efficient and both parties wer Eric Wilson and Stephanie were very instrumental in rectifying the tire sensor problem in my Forester. The service was efficient and both parties were very understanding and extremely knowledgeable . Kudos to Eric and Stephanie. More

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Detailing of Subaru Impreza Windows were smeared, rugs never cleaned properly, trunk never swept, back dash never cleaned, body of car smeared, plastic between door panels scratc Windows were smeared, rugs never cleaned properly, trunk never swept, back dash never cleaned, body of car smeared, plastic between door panels scratched, wheels still dirty, and panel under outside windshield faded out. Made appt to go back and scheduled me for wrong date. They took care of few items. Poorly done. Would not recommend. More

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