Stephanie Pineyro-Martin | Page 5

Robert K and Stephanie Pineyro-Martin were fantastic. They did everything I asked to make the sale happen. No pressure. Robert is very comfortable and helped me make a great decision. Stephanie made the They did everything I asked to make the sale happen. No pressure. Robert is very comfortable and helped me make a great decision. Stephanie made the final step a breeze. More

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My experience is probably a little unique for this company (although not unique in the car-buying world) as I had my own financing (72% in cash and could have paid for all of it in cash but did not wa company (although not unique in the car-buying world) as I had my own financing (72% in cash and could have paid for all of it in cash but did not want to tie up any more cash flow) before coming to EchoPark Automotive in Duluth, GA. I did schedule a test drive showing for the previous day first thing. While on my way to the dealer, Nicole gave me a call to confirm my appointment, which was booked under the car I was interested in. After being there for maybe 20-30 mins, I was informed that the car had been transferred to another location and that they had another car scheduled for a transfer, but they would swap it so that they could bring the car back to Duluth. They said it would be about an hour or so because of the distance, but I could grab breakfast while awaiting the transfer. My son and I decided to wait onsite. We were informed when the driver was on the way back. They inquired about my financing, and I shared with them my approval (it was not a pre-approval) and how the process worked. I've used credit unions before to finance my cars and brought my own financing to make the process seamless. I've never spent more than an hour or so at any dealer having this same financing which is why I LOVE the process. Well, that was a mistake with this company. They kept questioning my financing, asking me to do all of the sending and paperwork. They seemed very unfamiliar with how to handle outside financing. If it was an issue for them, they should've said something from the jump so that I could take my business elsewhere. Then when I got the buyer statement, they added a warranty on there and some other offerings that I did not ask for or agree to add. So I had to reject the paperwork and have them redo it. They also add mandatory appearance coverage (that's not the official name, but I can't think of what it's called). Although it's a customer benefit, it should also be my choice, and that should have been explained in full from the start. The last, frustrating part is that after putting $25,000 down in cash for a car that was $35,000. They would not allow me to drive my new car home. Thank God I already own a car so I could get back home. This process did waste my son's day, though, as he ended up not being needed. They said that I had to wait for the $9,000+ that was being the next day air from the credit union (the credit union will next day air once they receive the paperwork from the dealer). Meanwhile, all of my paperwork has the date sold on it, and they are not open on Sundays. So we shall see when I get the car which I may return if this process continues to be difficult. Under ordinary times (the used car market is terrible right now), I would have walked away, as my car buying process has always been simple, quick, and easy. Their unfamiliarity with how to handle outside financing is why I'm giving them 3 STARS. If you are a first-time car buyer or need their financing, you'll probably be fine. But if you have great credit and bring in your own funding, good luck. My sales rep Nicole was sent to another location when the check should arrive. She called to give me her manager Stephanie's information and said she would contact me. I've reached out to Stephanie via text on her mobile to make sure that they are on the lookout but have not heard back yet. We'll see how this goes, but from my perspective, this experience was the worst car-buying experience. So yes, they probably make the car buying experience great for those unfamiliar or who need their financing, but as an experienced buyer, I would never recommend to anyone I know to purchase from EchoPark due to their lack of ability to handle outside financing (no car dealership gets their money the day of the sale and they do not do wire transfers, they require a paper check), not being able to take my car home that day, lack of transparency on mandatory fees, speed to move a customer through the process. More

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The people over there are super amazing. Thank you Robert for making it smooth process Thank you Robert for making it smooth process More

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Amazing and definitely made my husband and I feel comfortable buying both cars Definitely recommend comfortable buying both cars Definitely recommend More

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I had a really good experience at this company, everything was quick and easy to do everything was quick and easy to do More

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I had the best experience with Tall Terry who is the absolute greatest. Customer service was impeccable I’d recommend anyone to him. If you’re looking for quality go to my new friends at echo park and g absolute greatest. Customer service was impeccable I’d recommend anyone to him. If you’re looking for quality go to my new friends at echo park and get you something!!! More

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Kevin and Jessie were amazing with helping me find the perfect car for me and my boys!! Stephanie got me started and they got me going!!!! perfect car for me and my boys!! Stephanie got me started and they got me going!!!! More

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Great first time experience, they gave me information that I didn’t even put into consideration, my sales rep Kevin Shaw is literally amazing, he was very knowledgeable, patient, and had amazing customer that I didn’t even put into consideration, my sales rep Kevin Shaw is literally amazing, he was very knowledgeable, patient, and had amazing customer service I would definitely recommend this business to friends or family looking into purchasing a car. More

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They were so welcoming. Couldn’t pick a better place to get a new car. Couldn’t pick a better place to get a new car. More

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Competitive pricing in the market and had a Great experience with Kevin Shaw, Nicole, Stephanie, and Jesse! If they have a vehicle you’re interested in definitely check it out. experience with Kevin Shaw, Nicole, Stephanie, and Jesse! If they have a vehicle you’re interested in definitely check it out. More

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