Stephanie Reyno

We always have the best experience with your dealership in all the years we have been a customer of Williamson Cadillac in all the years we have been a customer of Williamson Cadillac More

by MIRTHADELAPENA Verified Customer Verified Customer

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I’m extremely disappointed with my experience at Williamson Cadillac. From the start, the service advisor was rude and dismissive. Before even seeing or testing my car, she pushed back and contested Williamson Cadillac. From the start, the service advisor was rude and dismissive. Before even seeing or testing my car, she pushed back and contested my concern about a malfunctioning radio. As a first-time customer, I immediately felt unheard. I was later texted that my car was ready. When I arrived at the dealership an hour and a half later, I was told the radio hadn’t even been tested yet and the car was still in service. I had to wait while they completed work that should have already been done. Then came day two. After everything that had already happened, they decided to keep the car an additional day. I had to secure a rental, and I received no proactive communication. In fact, I had to repeatedly call just to get a status update because my service advisor was completely unreachable. I live less than 1.5 miles from this dealership, yet based on this experience, I would rather drive across town to a different Cadillac dealer than return here. Cadillac positions itself as a premium brand. The service experience should reflect professionalism, accountability, and clear communication. Unfortunately, this visit fell far below that standard. More

by Gio Conesa Verified Customer Verified Customer

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Service department is extremely hit or miss on customer experience. Required a lot of follow up on the customer side. Lack of empathy or understanding when interacting with my specific situation. experience. Required a lot of follow up on the customer side. Lack of empathy or understanding when interacting with my specific situation. More

by Aecabrera Verified Customer Verified Customer

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TUVE UNA UNA GRAN EXPERIENCIA, GRACIAS A CARLOS HERNÁNDEZ OSUNA, QUE ME ATENDIÓ PROFESIONALMENTE, HIZO UN BUEN TRABAJO Y CON MUCHA DEDICACIÓN, LOS RECOMIENDO 100%, GRACIAS!!! HERNÁNDEZ OSUNA, QUE ME ATENDIÓ PROFESIONALMENTE, HIZO UN BUEN TRABAJO Y CON MUCHA DEDICACIÓN, LOS RECOMIENDO 100%, GRACIAS!!! More

by RMLOPEZ1311 Verified Customer Verified Customer

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Dealership is very unprofessional and dishonest. They do not update you on your vehicle and keep having you running around. I will never be back here They do not update you on your vehicle and keep having you running around. I will never be back here More

by Justinhomer1 Verified Customer Verified Customer

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It was very pleasant. The whole experience was easy and ended in a solution to my problems.It was a good experience.Thank you for your service. The whole experience was easy and ended in a solution to my problems.It was a good experience.Thank you for your service. More

by PDONOVAN43 Verified Customer Verified Customer

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It was good can't complain But need to send out coupons Will be greatly appreciated Will be greatly appreciated More

by ermitaparson Verified Customer Verified Customer

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Great customer service thank you so much for your service always answer my questions Can you help me to To take the right decision always answer my questions Can you help me to To take the right decision More

by Frankgonzalez1010 Verified Customer Verified Customer

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I took my escalade in for the same problem 2 months ago and got it back assuming it was fixed but had the same issue with the gas tank as still happening even though they had supposedly addressed. Because and got it back assuming it was fixed but had the same issue with the gas tank as still happening even though they had supposedly addressed. Because of the continued gas issue we took it in again while we were gone on our Christmas break and had to pay out of pocket instead of using the extended warranty so something they should have addressed in November when we took it in because it was all in the same has tube area that williamson had worked on previously. I rhino Stephanie did her best but the mechanics should have been able to diagnose the issue in November instead of having take the car in again within a month time. More

by Specious727 Verified Customer Verified Customer

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All staff made the process quick and smooth especially Edgar in the loaner department. Excellent Edgar in the loaner department. Excellent More

by ESTHER.BALSERA Verified Customer Verified Customer

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