Stephanie Reyno | Page 2

I didn't want to take the survey to give u guys the benefit of the doubt. But u insist so I'm going to be honest. I initially reached out to the dealer shortly before thanksgiving as I received a recal benefit of the doubt. But u insist so I'm going to be honest. I initially reached out to the dealer shortly before thanksgiving as I received a recall letter from cadillac. I spoke to a girl there, maybe Stephanie who said she was going to order the part needed based on the recall. I called back 2 weeks later to follow up and found out nothing was ordered. At that time they told me it was going to be ordered. After a week of not hearing from y'all I called this past Friday. Spoke to some guy named Robert who seemed to be more concerned about the conversation he wqs having with a coworker rather than what I was calling about. After a 19 min hold he came back to tell me the part was still in north carolina and he didn't know when it would arrive. I tell u my honest opinion is if you're going to ask customer's to take a survey then u really need to provide better customer service training. Idk why the part I need wasn't ordered from the first time I called but based on how many times I was transferred from one person to another I kinda figured the part wasn't ordered and no-one really cared although it was a recall. I would really appreciate if u guys can get the part I need in soon so I can get my car fixed as Cadillac is requesting. More

by cegort Verified Customer Verified Customer

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Excelente Service excellent. Everyone very helpful. Attentive to the customer needs. Stephanie like always excellent. Everyone very helpful. Attentive to the customer needs. Stephanie like always excellent. More

by MARYELENA009 Verified Customer Verified Customer

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Easy and a very quick service. The waiting area is comfortable and everyone is always friendly, polite and beyond helpful. Just bought my second vehicle from them and I couldn't be The waiting area is comfortable and everyone is always friendly, polite and beyond helpful. Just bought my second vehicle from them and I couldn't be happier. I have been servicing my vehicles here for years and never had any issues. I definitely would recommend. More

by ACCV19 Verified Customer Verified Customer

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I am new Cadillac girl and my experience has been very nice. I had my 15,000 mile service completed. They were efficient on time!! nice. I had my 15,000 mile service completed. They were efficient on time!! More

by WHOA2966 Verified Customer Verified Customer

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The fact that you can only talk to your assigned service advisor is a terrible option. I had to wait for her to comeback from lunch in order to find out the status of my repair and to get a ride back to the advisor is a terrible option. I had to wait for her to comeback from lunch in order to find out the status of my repair and to get a ride back to the dealership. More

by beatryabello Verified Customer Verified Customer

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Amazing group of service experts. They are very helpful and knowledgeable. I highly recommend the dealership. They are very helpful and knowledgeable. I highly recommend the dealership. More

by TRACYKERDYK Verified Customer Verified Customer

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I'm always very pleased with the service I receive at Williamson. My service representative Stephanie always does her best to get my car back to me as quickly as possible. She is very helpful and conside Williamson. My service representative Stephanie always does her best to get my car back to me as quickly as possible. She is very helpful and considerate. More

by PAULA20 Verified Customer Verified Customer

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Stephanie was very helpful as always! I was able to resolve what I needed and left with a clean vehicle. I was able to resolve what I needed and left with a clean vehicle. More

by MBGRAC Verified Customer Verified Customer

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I am very disappointed with Williamson Cadillac because the service has been inconsistent and confusing. Each mechanic gives me a different explanation about what is wrong with my car—one says there is an the service has been inconsistent and confusing. Each mechanic gives me a different explanation about what is wrong with my car—one says there is an issue, another says there isn’t—and in the end nothing gets fixed. On Nov 13, 2025, I arrived late and my usual service advisor, Antonio Martínez, had already left, so Stephanie Reyno took over even though she knew I already had an assigned advisor. She also used a diagnosis that I believed was incorrect, and I told her four different times that it did not match the issue I had just explained to her. I even met with the service manager, Rolando, and requested two separate work orders to avoid further confusion. On Nov 24, 2025, Stephanie Reyno called me and told me to pick up my car, saying it was “ready.” But that was not true. The mechanic had only worked on the work order that required me to pay, and for the other work order—the one that should have been covered under the warranty—the mechanic claimed there was nothing wrong with the car. Because of this, they put me in a situation where the only reason they wanted me at the dealer was so I could pay $1,812.70. After I paid the $1,812.70, I drove my car with one of the dealer’s mechanics, and he clearly felt the vibration and the other issues I had been requesting to have fixed. Because of that, I had to leave my car at the dealer again. Today, Dec 04, 2025, the dealer called me and said that my car is “ready” again, and that they found nothing wrong with it. I asked them whether the mechanic who rode with me on Nov 24, 2025 had evaluated the car or left any notes, because he is proof that something is actually wrong. My car has been at the dealer since Nov 13, 2025, and despite all this time, it feels like they still haven’t done anything to truly address the problems. There was also a previous service where a mechanic worked on something involving all four windows, and after that visit I noticed several areas on the body of my car that looked bent, which was very upsetting. Overall, I am very disappointed with Williamson Cadillac and with some of their employees, and I’m also frustrated with Cadillac itself because my car has been taken to the dealer multiple times and the problems continue. More

by Paitos379 Verified Customer Verified Customer

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Very responsible, professional and respectful Very communicative trying to make the process as smooth as possible communicative trying to make the process as smooth as possible More

by habib4 Verified Customer Verified Customer

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