Stephanie Reyno

I didn't want to take the survey to give u guys the benefit of the doubt. But u insist so I'm going to be honest. I initially reached out to the dealer shortly before thanksgiving as I received a recal benefit of the doubt. But u insist so I'm going to be honest. I initially reached out to the dealer shortly before thanksgiving as I received a recall letter from cadillac. I spoke to a girl there, maybe Stephanie who said she was going to order the part needed based on the recall. I called back 2 weeks later to follow up and found out nothing was ordered. At that time they told me it was going to be ordered. After a week of not hearing from y'all I called this past Friday. Spoke to some guy named Robert who seemed to be more concerned about the conversation he wqs having with a coworker rather than what I was calling about. After a 19 min hold he came back to tell me the part was still in north carolina and he didn't know when it would arrive. I tell u my honest opinion is if you're going to ask customer's to take a survey then u really need to provide better customer service training. Idk why the part I need wasn't ordered from the first time I called but based on how many times I was transferred from one person to another I kinda figured the part wasn't ordered and no-one really cared although it was a recall. I would really appreciate if u guys can get the part I need in soon so I can get my car fixed as Cadillac is requesting. More

by cegort Verified Customer Verified Customer

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All staff made the process quick and smooth especially Edgar in the loaner department. Excellent Edgar in the loaner department. Excellent More

by ESTHER.BALSERA Verified Customer Verified Customer

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Excelente Service excellent. Everyone very helpful. Attentive to the customer needs. Stephanie like always excellent. Everyone very helpful. Attentive to the customer needs. Stephanie like always excellent. More

by MARYELENA009 Verified Customer Verified Customer

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Easy and a very quick service. The waiting area is comfortable and everyone is always friendly, polite and beyond helpful. Just bought my second vehicle from them and I couldn't be The waiting area is comfortable and everyone is always friendly, polite and beyond helpful. Just bought my second vehicle from them and I couldn't be happier. I have been servicing my vehicles here for years and never had any issues. I definitely would recommend. More

by ACCV19 Verified Customer Verified Customer

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I am new Cadillac girl and my experience has been very nice. I had my 15,000 mile service completed. They were efficient on time!! nice. I had my 15,000 mile service completed. They were efficient on time!! More

by WHOA2966 Verified Customer Verified Customer

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The fact that you can only talk to your assigned service advisor is a terrible option. I had to wait for her to comeback from lunch in order to find out the status of my repair and to get a ride back to the advisor is a terrible option. I had to wait for her to comeback from lunch in order to find out the status of my repair and to get a ride back to the dealership. More

by beatryabello Verified Customer Verified Customer

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Amazing group of service experts. They are very helpful and knowledgeable. I highly recommend the dealership. They are very helpful and knowledgeable. I highly recommend the dealership. More

by TRACYKERDYK Verified Customer Verified Customer

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I'm always very pleased with the service I receive at Williamson. My service representative Stephanie always does her best to get my car back to me as quickly as possible. She is very helpful and conside Williamson. My service representative Stephanie always does her best to get my car back to me as quickly as possible. She is very helpful and considerate. More

by PAULA20 Verified Customer Verified Customer

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Stephanie was very helpful as always! I was able to resolve what I needed and left with a clean vehicle. I was able to resolve what I needed and left with a clean vehicle. More

by MBGRAC Verified Customer Verified Customer

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Very responsible, professional and respectful Very communicative trying to make the process as smooth as possible communicative trying to make the process as smooth as possible More

by habib4 Verified Customer Verified Customer

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