Stephen Aylward

I just purchased 2022 RX350 a couple weeks ago. I felt more welcome and more genuine sincere compared to 3 years ago in 2021 when I came looking to buy my 2021 RX 350 Lexus, and due to unfriendly I felt more welcome and more genuine sincere compared to 3 years ago in 2021 when I came looking to buy my 2021 RX 350 Lexus, and due to unfriendly and less sincere and I felt unwelcome there, I end up bought my car in Sharon, MA instead. Now I think everyone there were helpful and nice, especially Joe, showed me and explained to me what important that I need to know about that car and Karine also was very friendly. Here is my two cents: All customers are looking for friendly, sincere, genuine and most important is honesty and transparency about the prices because I am sure everyone do their homework before they walk in to look for the car they like. If the sales are honest with them they will know. Of course you will get your fare share, and you know it and customers know it too. I am glad that I gave Lexus InSKIP another try, and I am happy with what I got for my 2022 Lexus RX 350 from there. They really changed about customer service more friendly and easy to talk too and you don’t feel look down on you any more. I am recommend to everyone to it a try again. More

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It was the worst Experience for me. After waiting almost a month for car to come in they changed the payment amount on me the day before I was to pick up my car. After waiting almost a month for car to come in they changed the payment amount on me the day before I was to pick up my car. More

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Wonderful experience! Great staff! It was the best experience I have ever had buying a car. experience I have ever had buying a car. More

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I have been coming to Lexus of Warwick for sales, parts and service for a number of years and there is not one department that takes it for granted. They have always treated me as if I was there for the fi and service for a number of years and there is not one department that takes it for granted. They have always treated me as if I was there for the first time, they are always making sure that I keep coming back. When I call PAPINO for service he is always making sure that he accommodates my time for an appointment. When I enter the service bay he makes sure he greets all his customers and then will tell me how long it will take for the service I am there for, he is always spot on and if they find an issue he makes sure he lets me know that if I want to do any other services he will say about how much longer. He is the reason why along with the parts guys and sales managers I keep coming back. More

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I didn't feel pressured and Gabby was very patient - showing me several models (since I wasn't sure of what I wanted)! showing me several models (since I wasn't sure of what I wanted)! More

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I have bought five vehicles from this dealership. Would not go anywhere else. Buying experience was practically painless. Service department professional and spot on. I would definitely use their ser not go anywhere else. Buying experience was practically painless. Service department professional and spot on. I would definitely use their service again. More

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This dealership didn’t outstanding job for my service that I requested on Saturday, April 23 Peppino is an asset to your company He always takes care of his customers in great detail. Follow up skills a that I requested on Saturday, April 23 Peppino is an asset to your company He always takes care of his customers in great detail. Follow up skills are excellent. The Sales Dept team also always does a great job for me as I have bought numerous vehicles from them and will continue to. More

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When you decide to visit a car showroom you can learn much from the level of professionalism of the sales people you meet there. I have had the pleasure of working with a few of the individuals at Lexus much from the level of professionalism of the sales people you meet there. I have had the pleasure of working with a few of the individuals at Lexus of Warwick over the last 20 years and, each one believes in the quality of their products and, the goal of making their customers feel like they are the only customers they have. More

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This is my sixth Lexus and I am a strong believer that the dealership is of upmost importance in purchasing a vehicle. Lexus of Warwick is a Penske owned dealership with the highest ratings . The manageme the dealership is of upmost importance in purchasing a vehicle. Lexus of Warwick is a Penske owned dealership with the highest ratings . The management with Stephen Aylward as General Manager and Nathan Read as Sales Manager fully understand the importance of the customer and place them on the top of the management pyramid . The entire crew fully understands the importance of the customer as they are part of the Penske corporation. I am a firm believer that the Warwick dealership and Penske are a contributing factor to the success of Lexus in the United States. More

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Wonderful buying experience, very professional and friendly staff. David Wagner was our very attentive salesperson. Smooth process from beginning to end. Used vehicle was in excellent condition. Wo friendly staff. David Wagner was our very attentive salesperson. Smooth process from beginning to end. Used vehicle was in excellent condition. Would highly recommend Lexus of Warwick. More

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