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Stephen CroyBoy

Overview Reviews (302) Inventory (266)

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Stephen CroyBoy

Stephen CroyBoy | Page 19

Sales & Leasing Consultant

Kelley Chevrolet

5220 Value Dr
Fort Wayne, IN 46808

Originally from New Jersey over 30 years ago, lived in the Fort Wayne area since then, graduated with a Philosophy degree from IPFW, and live downtown by Parkview Field with my wife Elizabeth, “Cleveland," and our adopted pup "ConeyDogg." We enjoy pickleball, weightlifting, and traveling! I have sold cars at Kelley for 10+ years, have mentored 6 other Kelley Sales Interns, and have nearly 1,400 lifetime reviews. I have nearly 1,900 lifetime sales, and LOVE working for Kelley. Follow my #CroyBoyJoy #funcarbuyin #CroyBoy on Facebook! :)))

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5.0

302 Reviews

Overview Reviews (302) Inventory (266)

Dealership Experience

10 yrs, 9 mos

Industry Experience

10 yrs, 9 mos

Languages Spoken

Spanish

5.0

302 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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302 Reviews of Stephen CroyBoy

February 07, 2022

Dealership Rating

Employee Rating

A big thank you to Steve Croy!! We appreciate your excellent service and great knowledge! Satisfied once again!! excellent service and great knowledge! Satisfied once again!! More

by Barb Purvis

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brian Lytle, Chuck Kelley

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Feb 09, 2022 -

Kelley Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Kelley Chevy Team!

February 01, 2022

Dealership Rating

Employee Rating

Kelley Chevrolet was outstanding during all aspects of this transaction. The knowledge of the sales rep and business manager made it extremely smooth. this transaction. The knowledge of the sales rep and business manager made it extremely smooth. More

by Wamuzzillo

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brian Lytle , Shannon Hoover

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Feb 02, 2022 -

Kelley Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Kelley Chevy Team!

December 21, 2021

Dealership Rating

Employee Rating

Just bought my second car from Steve Croy at Kelley Chevy. He has been super helpful both times and helped me find the right car for me. If you are looking for a car go ask for Steve! Chevy. He has been super helpful both times and helped me find the right car for me. If you are looking for a car go ask for Steve! More

by Michael C

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Dec 23, 2021 -

Kelley Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, The Quebedeaux Buick GMC Team.

November 20, 2021

Dealership Rating

Employee Rating

The staff is very friendly and helpful while covering all aspects of buying a car and leading you through the process, especially if you’re a first time buyer. I didn’t feel pressured into buying my car here aspects of buying a car and leading you through the process, especially if you’re a first time buyer. I didn’t feel pressured into buying my car here and was taken care of. More

by eviebutler

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Shannon Hill

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Nov 20, 2021 -

Kelley Chevrolet responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Kelley Chevy Team!

October 21, 2021

Dealership Rating

Employee Rating

Another great experience with Kelley!! My purchase couldn't have been more smooth! Thank you! couldn't have been more smooth! Thank you! More

by tracio

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jake Gallogly

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Oct 22, 2021 -

Kelley Chevrolet responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Kelley Chevy Team!

October 05, 2021

Dealership Rating

Employee Rating

Steve couldn't have been any more helpful. Really made buying a car a great experience. buying a car a great experience. More

by Murf2489

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Shannon Hill

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Oct 07, 2021 -

Kelley Chevrolet responded

October 03, 2021

Dealership Rating

Employee Rating

This is the third car we have purchased from this dealer in 3 years. In the past we have had PREMIER service. This experience was less than premier. It is very clear that the "pandemic" has placed dealershi in 3 years. In the past we have had PREMIER service. This experience was less than premier. It is very clear that the "pandemic" has placed dealerships in a position of power over it's customers, and there was considerably less enthusiasm than previous visits. I expected more considering we are returning customers and Kelly has been our 1st choice for purchases in the past More

by loridollarhide

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Chuck Kelley , John Hofmann

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Oct 05, 2021 -

Kelley Chevrolet responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Emily Hartman/ ehartman@kelleyauto.com

Oct 03, 2021 -

loridollarhide responded

Chuck Kelley greeted us and asked if we had been helped, we replied that we were there for for John Hoffman. Our regular salesman Steve Croy wasn't available but had gone out of his way to make sure someone was taking care of us in his absence. Croy did a great job, however, it was clear, throughout our experience that service of the dealership had taken a backseat due to demand of vehicles, low inventory and surplus of customers. One of the reasons we chose Kelley is because of the service we had received in the past and we believed we would be the exception to what has become the new Normal in customer service and especially in the auto industry recently. Although we walked in a second time with a pre approval, we were not allowed to take the car until "check was in hand." Understandable, but different than before. We were told to come back with the check 2 days later and everything would be ready to go, 10 minutes to sign and then on our way. Instead the finance manager needed to compare information on the BANK CHECK with the loan information and our bank paperwork. Seemed as if they were questioning the validity of the loan, since they were unable to get us financing through the dealership a few days earlier. Although, we had a valid cashier check directly from the bank. As a 22 year old making first purchase without a co- signer, I was very proud of a super low interest rate and my first major purchase and it felt very odd and uncomfortable. I am not saying I will never shop Kelley again, but I left this review for them to understand our experience and allow them the opportunity to adjust, making a customer feel like they are the only customer instead of the attitude of well, if you don't buy this someone else will. I DO NOT Want anyone to be in trouble, I would prefer if Kelley took this review and shared it with their staff and figured out a way to get back to the Premium service all customers are used to.

October 02, 2021

Dealership Rating

Employee Rating

Awesome service when shopping for a new vehicle and everyone I worked with was very personable and helpful! everyone I worked with was very personable and helpful! More

by S.singer

Customer Service

Friendliness

Recommend Dealer

Yes

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Oct 04, 2021 -

Kelley Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Kelley Chevy Team!

September 21, 2021

Dealership Rating

Employee Rating

Steve was incredibly helpful and always directs us perfectly. He’s honest and is always looking out for your best interest while winning you what you want! perfectly. He’s honest and is always looking out for your best interest while winning you what you want! More

by gallantchaselyn

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Sep 21, 2021 -

Kelley Chevrolet responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, The Kelley Chevy Team!

September 21, 2021

Dealership Rating

Employee Rating

Fantastic personality he’s a very good worker always knows what he’s talking about and just all around great person knows what he’s talking about and just all around great person More

by Scoobycoats

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Sep 21, 2021 -

Kelley Chevrolet responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Kelley Chevy Team!

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