The best service department i have experience for years.
Service staff were very accommodating and very friendly.
Service staff were very accommodating and very friendly.
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by MARLUJP
Verified Customer
Verified Customer
Sep 27, 2022 -
Arlington Acura in Palatine responded
Thank you! Stephen and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Arlington Acura in Palatine.
The dealership rips off customers with their extra
charges for things they never do during interior and multi checks
charges for things they never do during interior and multi checks
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by KMCCOY1088
Verified Customer
Verified Customer
Aug 25, 2022 -
Arlington Acura in Palatine responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Aug 25, 2022 -
Arlington Acura in Palatine responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Well kept showroom with excellent service from the sakes
agent to the financial agent. A welcoming envirement, thank you!
agent to the financial agent. A welcoming envirement, thank you!
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by XXLYOGI
Verified Customer
Verified Customer
Apr 06, 2022 -
Arlington Acura in Palatine responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Painless, friendly and willing to get you what you want
and need without haggling or pressuring you
and need without haggling or pressuring you
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by OSUNJESSICA
Verified Customer
Verified Customer
Mar 24, 2022 -
Arlington Acura in Palatine responded
Jessica, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Good deal, professional, follow-ups were addressed,
addressed and fixed potential issues that came up with purchased car.
addressed and fixed potential issues that came up with purchased car.
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by JGUERR5
Verified Customer
Verified Customer
Dec 18, 2021 -
Arlington Acura in Palatine responded
Congratulations on your new purchase! It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Arlington Acura in Palatine!
Gene Shenkman and team were great. Got me what I wanted
and out the door in no time.
and out the door in no time.
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by ANNASANDLER81
Verified Customer
Verified Customer
Sep 22, 2021 -
Arlington Acura in Palatine responded
Anna, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Gene and our team here at Arlington Acura in Palatine are glad to have you as a customer.
We had the best experience buying our new RDX at
Arlington Acura. Our salesman Steve was very knowledgeable and helped us through what can be a stressful experience.
Arlington Acura. Our salesman Steve was very knowledgeable and helped us through what can be a stressful experience.
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by RMS7240
Verified Customer
Verified Customer
Aug 11, 2021 -
Arlington Acura in Palatine responded
Thank you for sharing your experience with us! We're happy to hear it went well working with Steve and hope you enjoy your new RDX! We truly appreciate your feedback!
They’ve made everything super quick and easy. Steve made
sure we were comfortable the whole time we were there. Couldn’t be more happier with my purchase!
sure we were comfortable the whole time we were there. Couldn’t be more happier with my purchase!
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by Sandyi
Jul 18, 2021 -
Arlington Acura in Palatine responded
Congratulations on your new purchase, Sandy! Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Stephen delivered such a great experience! We thank you for your business.
We came in just to test drive an RDX, and walked out with
a TLX Type S. The team is amazing, they aren’t pushy at all, which I really liked. You don’t feel pressured when you are talking to the team. Over
a TLX Type S. The team is amazing, they aren’t pushy at all, which I really liked. You don’t feel pressured when you are talking to the team. Overall it was a very seamless process. Our salesman Steve is very knowledgeable about all the vehicles. He also gave us a phenomenal customer service experience. I highly recommend purchasing your next vehicle from Steve and team.
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by apanguiano
Jul 03, 2021 -
Arlington Acura in Palatine responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Arlington Acura in Palatine. Congratulations on your new TLX!
Very honest and friendly dealership to do business with.
And the haggling was cut to a very minimum. Two quick visits to sales manager and we were out the door with a good deal
And the haggling was cut to a very minimum. Two quick visits to sales manager and we were out the door with a good deal
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by RICHBAUER327
Verified Customer
Verified Customer
Jun 02, 2021 -
Arlington Acura in Palatine responded
Thank you for sharing your experience with us, Rich! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!