Stephen Johnston

Buyer beware if Stephen Johnston, the General Sales Manager, gets involved in your deal. Our salespeople were fine to work with, but Stephen stepped in near the end and everything fell apart. After Manager, gets involved in your deal. Our salespeople were fine to work with, but Stephen stepped in near the end and everything fell apart. After going back and forth on price several times, Stephen told us he didn't want to play games. So I asked one simple question: can you do the deal at $44,500, yes or no. He wouldn't answer. I asked again, plainly, yes or no. He still wouldn't answer, dodging into pricing and value explanations instead. We were only $468 apart at that point. This wasn't about the money. It was that after telling us directly he didn't want to play games, he then refused to give a straight answer not once but twice. We walked away from a deal on a 2025 Ford Explorer that could have easily closed that day, over $468 and a manager who couldn't answer a yes or no question. Days later they reached out asking us to come back, and when we did, they came back with a HIGHER number than what was on the table originally. This is our 39th vehicle purchase in 15 years, so this isn't our first rodeo with dealerships, and we've never dealt with a management team this unethical. Avoid this dealership at all cost. More

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On July 29, 2025, I purchased a 2021 Chevy Suburban from O'Meara GMC for almost $40,000.00. Upon pickup, I discovered the middle row seat adjustment handles were in the glove box, and the seat would not ret O'Meara GMC for almost $40,000.00. Upon pickup, I discovered the middle row seat adjustment handles were in the glove box, and the seat would not return upright. Sales and service staff attempted repairs but failed, and the vehicle was kept overnight. I was told parts needed to be ordered and that I would not be financially responsible. I was later informed I couldn't drop off the vehicle for repair until August 7, which I did. I drove my new car with the broken seat until 8/7. During the time my vehicle was being repaired, I was given a loaner vehicle with recurring tire pressure issues, including a flat tire by August 13. It was unsafe to drive. On August 14, I was given an electric loaner vehicle, which was highly inconvenient. Charging took over an hour for only 80 miles of range, causing me to miss work and personal obligations. On August 25, the dealership charger was unavailable when I was assured it would be ready for charging. I picked up my Suburban on August 26 after three calls letting me know if was ready. The seat was repaired, but the plastic cover between the middle seats was not properly closed. It is wide open with grease exposed. I reported this on August 29 and received no response. Additional concerns include a worn tire noted in the inspection that was not replaced until I requested it, and a misrepresented heads-up display feature that my model does not include. I had been without my vehicle for nearly a month immediately after purchase, I was expected to rely on unsafe or inconvenient loaners, and experienced very poor communication. I am requesting immediate resolution of remaining issues, a clear timeline for any further repairs, and confirmation that my vehicle will be restored to full working condition. GMC O'Meara needs to take accountability and compensate me in some way for the hassles I have been experiencing. Steven lied on the BBB response and my seat is still not fixed to 100%. These people are grimy. More

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