Stephen LaBelle | Page 2

My SUV purchase experience I had no intention of buying a vehicle this week. Stopped by this dealership just to get an idea of what I was thinking about "eventually" getting, I had no intention of buying a vehicle this week. Stopped by this dealership just to get an idea of what I was thinking about "eventually" getting, maybe. Arya saw me drifting around the lot and showed me a HR-V that I was looking at. He seemed to know these SUVs inside and out! I say that because in his profile it was mentioned he has been in this line of work only 4 years. What a shock. You'd never think that with all he knew about the vehicles there! He actually listened to the things I wanted and didn't want and was not pushy at all. I did agree to think about it and return to test drive the HR-V again. When I arrived, he said he "knew" what I wanted and what we had looked at before was not "it". He introduced me to a CR-V - a little larger than I was looking at ... but it turned out that it was "it". He even went above and beyond, to replace the SUV I was going to leave with because he discovered a scratch... Everyone there was very friendly, and patient - which was another factor in my decision to revisit the dealership. Happy with my SUV ! More

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New car purchase. When we came to the dealership we didn’t know what to expect. Arya greeted us in the showroom and went over different SUVs at Honda. He is very knowle When we came to the dealership we didn’t know what to expect. Arya greeted us in the showroom and went over different SUVs at Honda. He is very knowledgeable about the cars made by Honda . He was very patient and extremely helpful in making our decision to buy our CRV. Very pleased with our decision. More

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Top notch customer service Arya, Stephen and Ryan have made the car buying experience easy. I am impressed with Casey's overall customer service, every employee was extremely k Arya, Stephen and Ryan have made the car buying experience easy. I am impressed with Casey's overall customer service, every employee was extremely kind. Their warranty is the perfect peace of mind for any family. Thank you Casey Honda! More

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Service with a smile! Every time we bring our Fit in for service, we are impressed with how nice and professional the staff is. The waiting room is very nice, the service i Every time we bring our Fit in for service, we are impressed with how nice and professional the staff is. The waiting room is very nice, the service is always right on time, and getting in and out is super easy. Keep up the good work! More

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Attempt to bully us into buying a car We came in for an oil change and a recall service on the airbag which Honda had put out was faulty on our accord. We were approached in the waiting ro We came in for an oil change and a recall service on the airbag which Honda had put out was faulty on our accord. We were approached in the waiting room and asked if we wanted a free estimate on the value of our accord- we figured, sure- we were planning to purchase a second vehicle in the next few years and although we probably weren't going to trade our current car in, we had nothing better to do at the time and our repair was estimated to take one hour. The initial agent was very nice and friendly although wanted to show us a few different cars and get pricing on them before giving us our estimate (should have thrown up a red flag right there). The typical down payment number game was played (rather than giving the price of the car) and when we asked what the trade-in value was, another employee came down to speak to us. He initially also didn't want to just give us the trade value and wanted to play the monthly payment numbers game again, which I do not have a lot of patience for. When he finally told us a number, he said they would give us $1,000 for our 2010 EX-L Accord! It was in a minor accident (which we disclosed beforehand but they acted like we should be shocked by it) where one of the rear airbags had deployed. Other than that, the leather interior and everything else was in perfect condition and the upgraded package. Sure, you're never going to get full price for any car that's had an accident but $1,000 for that nice of a vehicle is a complete insult. The sales agent began telling us that this car was completely unsafe and that NO ONE in Virginia should be driving this car (trying to devalue the trade-in). I pointed out that the only reason we were even there that day was to get an airbag fixed due to a HONDA SAFETY RECALL ISSUE so should no one in Virginia be driving Hondas at all?? He acknowledged that we were right and backed off of that approach. Finally, Stephen came down to speak with us and at this point we were already pretty irritated and it was now two hours we'd been waiting on our car to be fixed so that we could just go. He was also pretty short and a little rude. He acted flabbergasted that we didn't think the $1,000 was a fair tradein price. He asked me (in a very combative manner) what we thought we'd be able to get for it if we were to sell it. I told him that I had no clue since we came here for service only, not to buy a car and I hadn't had the time to do market research but certainly more than $1,000!! Eventually he came up to $7,000 and we said we'd consider it but at this point had other things to do and just needed to get our car and go home. There were a lot of other aggressive and combative methods used to try and bully us into trading in our vehicle when we weren't even there to buy a car in the first place!! We initiated the discussion saying that we were very happy with our current vehicle and had planned to drive it until it eventually broke down but that we would consider a trade if the deal was very tempting but it was unlikely. I had to keep reminding Stephen of that every time he would act like we were in there wasting HIS time or being unreasonable. I have never had a worse experience at a business and especially not at a car dealership. This experience has totally turned me off of this dealership and we will never return to buy a car or have service on our vehicle. It's almost turned me off of Honda as a brand, too! The service guy was super nice but other than him, it was an awful experience all around. More

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Great Service! I want to express my great satisfaction and fondness for Stephen LaBelle. I recently bought a 2017 Honda Fit. It is my first new car in 25 years. S I want to express my great satisfaction and fondness for Stephen LaBelle. I recently bought a 2017 Honda Fit. It is my first new car in 25 years. Stephen was personable, very knowledgeable about the car, so very helpful in showing me how things work on it, even connecting my phone to Bluetooth for me. He even drove an hour to deliver the car to me. Now that is service!! I would highly recommend Stephen to anyone who is interested in buying a car at Casey Honda. More

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Excellent Service My wife and I have bought our last 5 cars from Casey and have always received excellent and timely service. We bought a new 2016 Honda Civic last wee My wife and I have bought our last 5 cars from Casey and have always received excellent and timely service. We bought a new 2016 Honda Civic last week (12 Sept 2016) from Stephen LaBelle, and found him to be an excellent sales representative who handled all our questions and fulfilled all our requirements. Don Matol is our service representative for both the Civic and my 2013 Accord EXL, and he is professional, personable, and honest in all our dealings. I highly recommend Casey, Stephen LaBelle, and Don Matol for all your vehicle needs. More

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Good Service as Usual I had oil change, tire rotation, state inspection, drain 7 change transmission fluid. Colette was helpful and knowledgeable as always. The service w I had oil change, tire rotation, state inspection, drain 7 change transmission fluid. Colette was helpful and knowledgeable as always. The service was done in a timely manner, and I made use of the shuttle service. Of course, I always enjoy getting the complimentary car wash. More

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Horrible Customer Service I call this dealership twice about my temporary license plate that expired on 9/3/16. I never received a call back. As of today, 9/6/16, this is the I call this dealership twice about my temporary license plate that expired on 9/3/16. I never received a call back. As of today, 9/6/16, this is the third time I've called and let my name and phone number. Now, I can't drive the vehicle I recently purchased because I don't have a valid license plate. You would think a car dealership would inform their customers of their license plate before their temporary license plate expired, not the other way around. More

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"Excellent Service" My CRV '05 was recall to repair the airbag. They call me for scheduled maintenance, all was done quickly and well. Don matol was very helpful, polit My CRV '05 was recall to repair the airbag. They call me for scheduled maintenance, all was done quickly and well. Don matol was very helpful, polite, & professional. Thank you More

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