Stephen LaBelle | Page 3

"Excellent Service" My CRV '05 was recall to repair the airbag. They call me for scheduled maintenance, all was done quickly and well. Don matol was very helpful, polit My CRV '05 was recall to repair the airbag. They call me for scheduled maintenance, all was done quickly and well. Don matol was very helpful, polite, & professional. Thank you More

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Great Customer Service My power outlet plug wasn't working. They had to order the part and it came in two days. I took my vehicle back in and the service I received was grea My power outlet plug wasn't working. They had to order the part and it came in two days. I took my vehicle back in and the service I received was great. More

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First sevice visit Made appointment two days ahead of time and same morning I had another important meeting. Don Matol had me out within the hour. This is the second t Made appointment two days ahead of time and same morning I had another important meeting. Don Matol had me out within the hour. This is the second time Don has helped me with my new Accord. He is extremely knowledgeable and well organized . This is my ninth Honda so I have some experience with Accords. The waiting room is full and quiet. Obviously the customers are getting treated well and are satisfied with the service. I have owned the car for three months , have taken it up through the northeast, NJ and NY. The car performs well and every thing works as advertised. I am a happy owner and happy with the service department. Don has been my primary contact. More

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I was very disappointed in our sales rep, Stephen LaBelle I went to Casey Honda this past weekend to check out the CR-V LX and at first, Stephen LaBelle, our sales rep, was great - offering for us to take the I went to Casey Honda this past weekend to check out the CR-V LX and at first, Stephen LaBelle, our sales rep, was great - offering for us to take the CR-V overnight to test drive it because we were short on time; however, when we returned the vehicle the following day and sat down to discuss the price with him, I was appalled at the way his demeanor changed. We openly gave him all of our salary, asset, and contact information to run our credit with the expectation he would discuss a lease price with us (we went in with the LX in mind and knew the price, but ended up liking the EX and had no idea what the price was). Well, AFTER running our credit (and showing us it was good), Stephen asked us if we would be willing to buy the car that day -- this was before he told us the price, which was really awkward! How am I supposed to know if I'm buying the car if I don't know how much the car cost? When we couldn't commit, he literally scooted his chair back to see us to the door and basically told us to "have a nice day" -- without having told us ANYTHING about the price of the car!! Stephen then presented us a deal that LOOKED and SOUNDED like the dealership would be paying for our first few months' lease, but was really money back for our own trade-in, which we had also provided all the information about to him. It took asking several questions and reiterating the deal to get him to explain that the money for the "free months" was actually our money back. He literally said, "the money had to come from somewhere." Looking back, this initial deal had the dealership keeping close to $6k for our trade-in. Why would anyone want to put that much down on a lease? We ended up leaving, really turned off by the whole experience. Stephen called us the next day with a better offer, but again, we went back and forth pointing out inconsistencies with what he was saying and what we were actually getting -- at one point he made it seem like they were giving us back more for the trade-in, but had actually added a year onto to the length of the lease! Finally when I told Stephen that the reason we weren't purchasing was because we didn't feel he'd be straight with us about the deal, he changed the terms AGAIN, summarizing our final deal as something completely different than what we had actually discussed. I'm looking forward to getting my CR-V EX but not from this dealership. More

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"GREAT CUSTOMER SERVICE" I am a first time Honda owner and I bought my Honda from Casey Honda. I have had nothing but great service from them from the showroom staff to the wo I am a first time Honda owner and I bought my Honda from Casey Honda. I have had nothing but great service from them from the showroom staff to the wonderful service department team staff.They go above and beyond to meet any of my needs with my new Honda.I will certainly recommend any one who is looking for a great Honda to see them. Its nice to know that you can depend on a company that appreciates your business and will always do their best to give you great customer service. I will be purchasing another Honda from them in the near future. More

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I purchased my 2011 CRV from Stephen LaBelle who was recommended to me, and as a result I have recommended Stephen to other people. Stephen has given me outstanding service that has been completely pro recommended to me, and as a result I have recommended Stephen to other people. Stephen has given me outstanding service that has been completely professional, attentative, and totally satisified my needs. I completely recommend Stephen as the best dealer employee that I have ever met. More

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