Stephen Renna

Racist and Unprofessional Experience at Honda Bay Ridge – Avoid at All Costs My sister and I had an absolutely terrible experience at Honda Bay Ridge when we attempted to lease a car. After selecting a ca Avoid at All Costs My sister and I had an absolutely terrible experience at Honda Bay Ridge when we attempted to lease a car. After selecting a car and agreeing on a monthly payment, we put down a deposit. The next day, my sister returned to pay the remaining amount and pick up the car. She signed all the documents, but quickly realized that the amount had changed from what we originally agreed upon. When she questioned this, the finance manager seemed clueless and didn’t even know about a discount that had been offered to us. Despite this, the numbers still didn’t add up. My sister tried to negotiate, and when she called me for advice, I told her not to agree to the new terms until I arrived. Unfortunately, while I was on my way, my sister reluctantly agreed to pay the higher amount, even though it was above the original deal. When I got there, I expressed my dissatisfaction to the manager, stating that their service was unacceptable and that I would not hesitate to leave a bad review. Instead of addressing our concerns, another manager came over and abruptly told us that they were no longer willing to sell us the car, saying, “We don’t like to do business with you.” This was shocking, especially since my sister already had the keys in her hand and had cleared the insurance. We demanded either the car or a legal explanation for why they couldn’t complete the sale. Instead of providing any explanation, they began threatening us and said they would call the police. We were forced to wait until 10 PM, and when the police arrived, they made us leave, leaving us with no car, no refund, and no explanation. To make matters worse, the staff harassed us and made derogatory comments about my Muslim sister’s attire, which was both offensive and discriminatory. This kind of racist and unprofessional behavior is completely unacceptable, and I am now pursuing legal action against them. These managers need to be held accountable for their actions. I strongly urge anyone considering Honda Bay Ridge to avoid this dealership at all costs. Their behavior was not only unprofessional but blatantly racist. Save yourself the headache and take your business elsewhere. More

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