This is long, but worth reading before you chose them. I will not use them again. I do not trust them.
I bought a used 2013 Mazda (6 speed manual) one year ago from a lot in NJ. I needed state inspection and I wanted a 100,000 mile service - even tho odometer was 99,086. Thought this place was perfect as it is walking distance from my home. Easy to make appt., drop off, and, pick up. Everyone friendly, including Jerry Suarez, the service rep I dealt with.
After bailing my car out for $800, I drove the .09 miles back to my home, ran a 2 mile round trip errand, returned and parked. While getting my bag out of the rear seat, I found an unopened bottle of Log Cabin Syrup on the floor. First, amusement, then , suspicion. Since only 45 mins had passed I called Jerry and told him of it. The response, tho pleasant, was outright denial followed by a series of questions of how I could have bought it and I just dont remember. He then claimed to talk to his tech , who I never heard in the background, who also denied any knowledge. Throughout all of this, not even a feigned apology. The conversation concluded with another denial and a chuckle about my donating the syrup. I still couldnt shake the feeling that someone had looked at my sporty 6 speed manual, with dents already on it so no one would notice another small one, and thought, “ I gotta take that out, besides, I need groceries”. I checked the mileage on the car today - 99091. 5 mile difference from the recorded mileage on my drop off. Even with the return from the shop (0.9m) and my errand (2m) I will even generously add .25m for circling the block several times AND round up to 3.25m. That leaves 1 and 3/4 m unaccountable by me, and, an unreasonable distance to think it was caused by moving the car to and fro in the shop.
Of course this is all speculation. However, the circumstances are compellingly revealing. Had Jerry even started with an apology before out right denial, I may have felt differently. But to be so dismissive of a new customer who just dropped $800, AND is a Bay Ridge local, brings ones business ethics to question.
Draw your own conclusions.
As the saying goes “CAVEAT EMPTOR”