Stephenson Liberal | Page 4

I purchased my second Dodge Challenger last month for $37,000, and the service experience since then has been extremely disappointing. Prior to purchase, Stephenson assured me a rental car would be provi $37,000, and the service experience since then has been extremely disappointing. Prior to purchase, Stephenson assured me a rental car would be provided while my vehicle was with an outside vendor for the $1,700 ceramic coating, but timelines were never clearly communicated. The day after purchase, I discovered multiple cracks in the windshield and specifically requested it be replaced under my 5 year warranty before the ceramic coating was applied. Stephenson agreed. I was told to come in on Sunday at noon, only to arrive and be told no help was available because Hertz was closed. This was disorganized and a complete waste of my time. After losing confidence in Stephenson, I attempted to work directly with Phil, who did not take ownership and redirected me back to Stephenson. Despite clearly communicating to Stephenson, Phil, and Trey multiple times that the windshield needed to be replaced before coating, the car was returned to me fully coated with the original cracked windshield still intact. Additionally, the passenger window is now malfunctioning and will not close, which is concerning given I was told the vehicle had no prior damage or service issues. When I escalated these concerns further, Phil’s supervisor laughed and blamed Stephenson’s age, which was unprofessional and unacceptable. At this point, I have lost trust in the dealership. I am requesting prompt resolution of the cracked windshield, repair of the malfunctioning passenger window, and re tinting and reapplication of the ceramic coating by Trey as originally promised. I would appreciate confirmation of next steps and a clear timeline for resolution. More

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Stevenson was very professional and did a great job explaining the process and expediting the sale explaining the process and expediting the sale More

by rceckstrom Verified Customer Verified Customer

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Stephenson was amazing. Brent N. Was a great resource and Angelo in finance was knowledgeable and explained the terms and assisted in the final decision. I would recommen Brent N. Was a great resource and Angelo in finance was knowledgeable and explained the terms and assisted in the final decision. I would recommend Chrysler Jeep and especially Stephenson !!! More

by skipspacs Verified Customer Verified Customer

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Your cell rep, Carter and Stephenson They were really good salesman and patient with me and my mom on trying to find me a good car. They kept a cool head at all time and they are great people. good salesman and patient with me and my mom on trying to find me a good car. They kept a cool head at all time and they are great people. More

by Mikeperalez07 Verified Customer Verified Customer

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