Steve Alfano Jr. | Page 2

My wife was quoted a price over the internet for a new Jetta, with manual transmission. We drove the 50 minutes to this dealer, took a test drive in an automatic and were ready to sign papers if they coul Jetta, with manual transmission. We drove the 50 minutes to this dealer, took a test drive in an automatic and were ready to sign papers if they could get us the manual transmission and was told it was at another dealer 20 miles away by our salesperson Steve. The finance manager than tried to double charge us for destination/delivery which was included in the quoted price and was in writing that he didn't want to read, so he told us that was his final price and we left. Got home and received a phone call from the internet salesperson and relayed our concerns on to the Sales Manager. He called us and told us that it was included and that the Finance Manager was incorrect and asked if we could drive back the 50 minutes to sign papers. We asked if the car was going to be on the lot and he asked if we signed papers that day he would take another $100 off the price and fill the tank of the new vehicle and my vehicle and we could pick the car up the next week. So we drove back up there with our 3 kids and signed papers. The day before we were to pick up the new car, my wife called our insurance agent to make sure they had been contacted about the new car and that we were good to go. She had heard nothing so they than proceeded to call the dealership to get info. The salesperson Steve, said the car was not there yet, but when it did he would call. The day of pick up, my wife called the Sales Manager to make sure that the vehicle was going to be there, since the salesman was very nonchalant about it. He checked and than informed us that the car we wanted was not available and they could not get us one. So, they sold us a car they couldn't get and wasted a day of our time. We were offered an automatic model if we of course paid more, but we ended up passing and discontinuing our relationship with this dealer. Overall this was the worse buying experience of a big ticket item that I have ever had. I believe lack of experience and training was a big culprit in this situation. I will say that Jay the Sales Manager did try and help us the best he could. More

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