Steve Barton

Modern Chevrolet responded

Thank you for your review! We’re glad you had an excellent experience at Modern Chevrolet. Our team is dedicated to providing professional service and great communication, and it’s great to know that we were able to go above and beyond for you. We look forward to serving you again. Sincerely, The Modern Chevrolet Team

Modern Chevrolet responded

Thank you for taking the time to share your feedback! We’re glad to hear you enjoyed our chauffeur service and complimentary refreshments while you waited. Providing a comfortable, convenient experience is important to us, and we’re happy we could make your visit a pleasant one. If there’s anything else we can do for you, please don’t hesitate to let us know—we look forward to seeing you again! Sincerely The Modern Chevrolet Team

Modern Chevrolet responded

Thank you so much for your kind words! We truly appreciate your loyalty and are thrilled to hear that you've consistently had great sales and service experiences at Modern Chevrolet. We look forward to assisting you again in the future! Sincerely, The Modern Chevrolet Team

Modern Chevrolet responded

Thank you for taking the time to share this feedback. We are truly sorry to hear about your friend’s recent experience, and we understand how frustrating and disappointing this situation must be—especially after having had a positive experience with us in the past. What you’ve described does not reflect the level of transparency, communication, or vehicle presentation that we strive to provide. A new vehicle should meet the expectations discussed during the shopping process, and every customer deserves the opportunity to inspect their vehicle in proper lighting and receive full disclosure regarding mileage, condition, and available incentives. We sincerely apologize that this was not her experience. We would like the opportunity to look into this matter further, address the concerns about the vehicle’s condition and mileage, and work toward a solution that restores her confidence in us. If your friend is willing, please have her contact our General Sales Manager directly at [dmelton@modernauto.com] so we can review the details of her purchase and make this right. Thank you again for bringing this to our attention. Her satisfaction is extremely important to us, and we appreciate the chance to resolve this.

Modern Chevrolet responded

Thank you for your kind words! We’re thrilled to hear that Monte provided you with attentive service during your purchase. Enjoy your new Suburban, and we appreciate you choosing Modern Chevrolet! We look forward to seeing you again! Sincerely, The Modern Chevrolet Team