I recently purchased a car from Steve Batsinelas, and I
couldn't be more pleased with the entire experience from start to finish. Steve was incredibly helpful throughout the process and went above and beyo
couldn't be more pleased with the entire experience from start to finish. Steve was incredibly helpful throughout the process and went above and beyond to ensure I found the right vehicle for my needs.
From our first interaction, Steve took the time to understand what I was looking for and never pressured me into anything. He was knowledgeable about all the vehicles on the lot and provided honest, detailed information about each option I considered. His expertise really showed, and he answered all my questions with patience and clarity.
What impressed me most was Steve's commitment to customer service. He was responsive, professional, and made the entire purchasing process smooth and stress-free. The paperwork was handled efficiently, and he walked me through everything to ensure I understood all the details.
Even after the sale was complete, Steve followed up to make sure I was satisfied with my purchase and that everything was working perfectly with the vehicle. This level of care and attention is rare to find these days.
I highly recommend working with Steve Batsinelas if you're in the market for a vehicle. His exceptional service, integrity, and genuine desire to help customers make him stand out in the industry. You won't be disappointed!
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by Steve
Dec 12, 2025 -
Lexus of Watertown responded
Steve, I'm sorry to hear that you are frustrated. We pride ourselves on providing excellent service even after the sale, so please reach out to me at your earliest convenience so we can address the issue with your vehicle and restore your trust in our dealership. Thank you, Brian Kelly - Pre-Owned Manager - 617-393-4373
Dec 19, 2025 -
Steve responded
All went well. Thank you
Mr Steven provided me and my dad with exceptional service
I would like to say thanks for the best customer service provided and he is so informed I really do appreciate keep up with the good work.
I would like to say thanks for the best customer service provided and he is so informed I really do appreciate keep up with the good work.
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by mugishaparker2
Aug 14, 2025 -
Lexus of Watertown responded
Thank you for sharing your feedback! We’re pleased to hear that Steven provided you and your dad with such exceptional service. We’ll pass along your kind words, and we hope to welcome you both back to Lexus of Watertown in the future. Safe travels!
From start to finish, the experience was amazing at Lexus
of Watertown. Steve was so helpful and made the process painless. His humor also made us feel like we knew him forever. We'd HIGHLY recommend asking
of Watertown. Steve was so helpful and made the process painless. His humor also made us feel like we knew him forever. We'd HIGHLY recommend asking for him when you're searching for a new or pre-owned vehicle.
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by cshelle68
Mar 31, 2025 -
Lexus of Watertown responded
Thank you for sharing your wonderful experience at Lexus of Watertown! We're delighted to hear that Steve made the process enjoyable and seamless. We appreciate your recommendation, and we're here whenever you're ready for another vehicle adventure!
Great Dealership Ask for Steven B!
Everything went well and Steve showed me all the Benefits at Lexus of Watertown!!
Everything went well and Steve showed me all the Benefits at Lexus of Watertown!!
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by vodosaintfleur1.vsf
Mar 28, 2025 -
Lexus of Watertown responded
We're delighted to hear that Steven provided you with a great experience at Lexus of Watertown! Thank you for highlighting the benefits and sharing your positive feedback. Enjoy all that your new vehicle has to offer!
Mar 28, 2025 -
vodosaintfleur1.vsf responded
Wonderful dealer and friendly sales workers . My favorite guy is Steeve Batsenilas wonderful human being , smart and wise. Dealer was able to help and discuss my budget. I would advise anyone to check them out.
I visited Lexus of Watertown to get an appraisal for my
NX. Steve was the agent who helped. He was perfect, very knowledgeable, very helpful, and walked me through the process. It was a great experience.
NX. Steve was the agent who helped. He was perfect, very knowledgeable, very helpful, and walked me through the process. It was a great experience.
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by alkispapachristos
Mar 31, 2025 -
Lexus of Watertown responded
Thank you for sharing your experience at Lexus of Watertown! We're delighted to hear that Steve provided knowledgeable and helpful service during your visit. We appreciate the feedback and hope to assist you again in the future!
They are like a big happy family working together.
You feel very welcome when you walk in, very friendly and very accommodating to the customers.
You feel very welcome when you walk in, very friendly and very accommodating to the customers.
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by Jennifer.kim67
Apr 18, 2024 -
Lexus of Watertown responded
Jennifer, we're so glad to know you felt welcomed and accommodated at Lexus of Watertown. We do indeed work together like a big happy family! Thanks for your kind words!
Steven was really wonderful during our purchase
experience. He showed us most of the bells and whistles to the best of his knowledge during our new to us vehicle. He was patient with all of our con
experience. He showed us most of the bells and whistles to the best of his knowledge during our new to us vehicle. He was patient with all of our concerns and calls after the sale. He is the best. Thank you Steven.
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by Jsephacquah
Apr 10, 2024 -
Lexus of Watertown responded
Jsephacquah, we're delighted to know that Steven provided a wonderful experience for you at Lexus of Watertown. We'll make sure your kind words reach him! Enjoy your new vehicle and don't hesitate to call if you have any more questions.
It was a quick and smooth experience.
No one forced us to buy any extras that we didn't want
No one forced us to buy any extras that we didn't want
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by Shrutibasil
Apr 08, 2024 -
Lexus of Watertown responded
We are so glad you had a smooth buying experience at Lexus of Watertown! Thank you for your business and five-star review.
Sold my CRV here for a great price.
Steve was super accommodating and made it totally painless.
Steve was super accommodating and made it totally painless.
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by Harrison
Apr 03, 2024 -
Lexus of Watertown responded
Harrison, we are so glad that Steve ensured a seamless selling process! Thank you for choosing Lexus of Watertown.
I haven’t experienced anything other than purchasing a
car, but the dealership was hospitable, responsive, accommodating, and did not pressure me as a potential buyer.
car, but the dealership was hospitable, responsive, accommodating, and did not pressure me as a potential buyer.
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by Jan
Feb 29, 2024 -
Lexus of Watertown responded
We're glad to know you had a positive experience at Lexus of Watertown. We strive for a no-pressure environment and are happy it was reflected during your visit. Thanks for the feedback!