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Steve Galbraith
Steve Galbraith at Joseph Buick GMC

Steve Galbraith

Service Manager

Joseph Buick GMC

8700 Colerain Avenue
Cincinnati, OH 45251

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4.6
37 Reviews
4.6

37 Reviews

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37 Reviews of Steve Galbraith

August 01, 2025

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Employee Rating

Everything was as expected, friendly and very helpful in all matters,will continue doing business. More

by MMEADOWS941
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Recommend Dealer
Yes
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Aug 01, 2025

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 24, 2025

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Employee Rating

Did not check a/c liked asked clutch on compressor broke toke to other place to fix never be back More

by RROARK4333
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Workmanship
Service Time
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Recommend Dealer
No
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Jul 27, 2025

Joseph Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 23, 2025

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Service writer was very pleasant and thorough, service was completed rapidly, waiting area is clean and comfortable Very smooth and counter More

by SDOG55
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Service Time
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Recommend Dealer
Yes
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Jul 23, 2025

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

July 23, 2025

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Very inconsiderate wouldn’t you come return phone call or text messages mechanic hidden wrong parts had to wait to get the vehicle fixed almost a month More

by NLIGON2071
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Workmanship
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Service Communication
Recommend Dealer
No
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Jul 27, 2025

Joseph Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 18, 2025

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The people working the service desks were very helpful. The wait seemed a little long, but they explained the readon More

by R.DLEHMANN
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Recommend Dealer
Yes
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Jul 19, 2025

Joseph Buick GMC responded

Thank you! Steve and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

July 17, 2025

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I love the housety everyone was so nice from the front to the shop area More

by RALLSTONYA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend

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Jul 17, 2025

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 17, 2025

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Issue was resolved, having a word minimum is crazy work. This process needs to be reviewed. More

by nick-locke
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 17, 2025

Joseph Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as a valued customer for many years to come!

July 11, 2025

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Polite, thorough, informative, timely. Explained process as things unfolded. Highly recommend the dealership. Will come back. More

by debbieconner24
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Service Communication
Recommend Dealer
Yes
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Jul 11, 2025

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

July 07, 2025

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Employee Rating

I was having issues with my car. I called the service department and explained my issue over the phone. They told me what they believed the problem was and said I could bring the car More

by JENNIFER.NICHTING
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 07, 2025

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 05, 2025

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Employee Rating

Recently got an oil change and tire rotation. Waiting room well equipped. Funny thing happened though; my keys were lost! Had everybody searching for them. Made my day! More

by bhoward28702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 05, 2025

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

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