Steve Galbraith

I was disappointed with my recent service experience because I did not leave feeling confident, valued, or fully informed as a customer. My vehicle was towed to the dealership on Friday evening, June because I did not leave feeling confident, valued, or fully informed as a customer. My vehicle was towed to the dealership on Friday evening, June 5, 2026. I attempted to call, but was unable to reach anyone. When I came in person the following morning, I learned the dealership had a new phone system and incoming calls were not reaching the service department. I appreciated being informed of that, but it was concerning because I could have continued calling without realizing my vehicle had arrived or that no one was receiving my messages. Chris advised that my vehicle would be inspected on Monday. By noon Monday, I had not received an update, so I called and left a voicemail. I received a return call after 4:30 p.m. and was told the battery had a dead cell and that further diagnostics could not be completed without replacing or charging the battery. I explained that the battery had just been purchased from AutoZone on May 31 for approximately $350 and was a top-of-the-line new battery. I was disappointed that the dealership did not first attempt to charge the battery or use a shop battery to continue the diagnostic process before recommending that I purchase a new dealer battery. I also explained that the cooling fan had been running continuously and that another mechanic had suggested the issue may have been a stuck relay, which is a relatively simple and lower-cost repair. I chose to bring the vehicle to the dealership because I wanted the repair completed by the brand experts and backed by a warranty. However, the process made me feel as though the focus was more on selling parts than carefully investigating the most practical and customer-friendly solution. After replacing the battery through AutoZone and returning it to the dealership Tuesday morning, I was later told the entire cooling fan assembly needed to be replaced at a cost of approximately $1,018. The repair was completed that day, and I picked up my vehicle Tuesday evening, June 9. As I began to leave, I noticed the passenger-side air bag light was on. I returned to the service center immediately, and Chris stated that something may not have been pushed back in properly, but no mechanics were available at that time. I was advised to call the next morning to possibly arrange a loaner while the issue was corrected. I called on June 10 around 8:00 a.m. and left a message. As of June 11, I still have not received a return call. Overall, I left this experience feeling disappointed and uneasy. A vehicle is not only a major expense, but also something we rely on daily for safety, work, family, and basic convenience. When customers choose to remain loyal to a vehicle brand and have repairs completed at the dealership, we are trusting that the work will be thorough, transparent, and completed with pride. Unfortunately, this experience left me feeling insignificant as a customer. I also left questioning whether the full cooling assembly replacement was truly necessary and whether there may have been a simpler, less expensive repair that was not fully explored. I would have appreciated clearer communication, a more thorough diagnostic process before recommending costly repairs, and prompt follow-up when a safety-related warning light appeared after the repair. I hope this feedback is received in the spirit intended. My goal is not to be harsh, but to express that this experience did not meet the level of service, care, or trust I expected from the dealership. More

by ACQUANETTE_GOMEZ Verified Customer Verified Customer

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I called on a Friday and they got me in on Tuesday afternoon my appointment was for 2 PM I got there at 2:05 PM my car was finished at 2:35 PM. Very professional and fast service. afternoon my appointment was for 2 PM I got there at 2:05 PM my car was finished at 2:35 PM. Very professional and fast service. More

by DENISHIARILEY Verified Customer Verified Customer

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Great customer service! ! Employees have always provided excellent service and care from the time I purchased my Enclave. ! Employees have always provided excellent service and care from the time I purchased my Enclave. More

by rcook5324 Verified Customer Verified Customer

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always timely and friendly and explains everything that needs to be done, especially with unexpected issues needs to be done, especially with unexpected issues More

by KDSCHAEFF Verified Customer Verified Customer

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Always friendly and helpful and keep you informed on what's going on with your car what's going on with your car More

by PATTYMADDOCK Verified Customer Verified Customer

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Right on time. Very knowledgeable. Polite and efficient. Nice place to relax while waiting. An easy checkout experience. Very knowledgeable. Polite and efficient. Nice place to relax while waiting. An easy checkout experience. More

by L2ME Verified Customer Verified Customer

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I purchased my Nissan Rouge in 2018 and the salesman Rasheed and financial staff Patrick, were awesome. I still love my Nissan. My blower motor broke and they repaired it for me. They did a great job. Rasheed and financial staff Patrick, were awesome. I still love my Nissan. My blower motor broke and they repaired it for me. They did a great job. More

by BOBBIESUE214 Verified Customer Verified Customer

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I have had my Buicks serviced here for almost 20 years. Always excellent service that I can trust. Always excellent service that I can trust. More

by RBAMBERGER Verified Customer Verified Customer

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Personnel was helpful, friendly and professional. Work was completed in a timely manner. Service manager provided a coupon. Work was completed in a timely manner. Service manager provided a coupon. More

by MWRUSSELL Verified Customer Verified Customer

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I called and received the automated system, they responded within the day. They also had me scheduled within two days, car was fixed in the day. The extra perk of being dropped off and picked up is responded within the day. They also had me scheduled within two days, car was fixed in the day. The extra perk of being dropped off and picked up is absolutely amazing! The service was correct and the men were kind and helpful! More

by DTRICE132 Verified Customer Verified Customer

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