Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Steve Galbraith
Steve Galbraith at Joseph Buick GMC

Steve Galbraith | Page 7

Service Manager

Joseph Buick GMC

8700 Colerain Avenue
Cincinnati, OH 45251

Contact Me
4.7
98 Reviews
4.7

98 Reviews

Write a Review

98 Reviews of Steve Galbraith

August 10, 2025

Dealership Rating
Employee Rating

I had an appointment to get my oil changed at 9am and I was told it would be 3-4 hour wait time and then they didn’t call me to tell me it was finished til 2pm. What’s the point of having an appointment. I More

by BOWMAN.JENNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 12, 2025

Joseph Buick GMC responded

Hi Jenna: We're sorry that you didn't have a completely satisfying visit. Feel free to call someone from our management team. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 01, 2025

Dealership Rating
Employee Rating

Everything was as expected, friendly and very helpful in all matters,will continue doing business. More

by MMEADOWS941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 01, 2025

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 24, 2025

Dealership Rating
Employee Rating

Did not check a/c liked asked clutch on compressor broke toke to other place to fix never be back More

by RROARK4333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jul 27, 2025

Joseph Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 23, 2025

Dealership Rating
Employee Rating

Service writer was very pleasant and thorough, service was completed rapidly, waiting area is clean and comfortable Very smooth and counter More

by SDOG55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 23, 2025

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

July 23, 2025

Dealership Rating
Employee Rating

Very inconsiderate wouldn’t you come return phone call or text messages mechanic hidden wrong parts had to wait to get the vehicle fixed almost a month More

by NLIGON2071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jul 27, 2025

Joseph Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 18, 2025

Dealership Rating
Employee Rating

The people working the service desks were very helpful. The wait seemed a little long, but they explained the readon More

by R.DLEHMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 19, 2025

Joseph Buick GMC responded

Thank you! Steve and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

July 17, 2025

Dealership Rating
Employee Rating

Issue was resolved, having a word minimum is crazy work. This process needs to be reviewed. More

by nick-locke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 17, 2025

Joseph Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as a valued customer for many years to come!

July 17, 2025

Dealership Rating
Employee Rating

I love the housety everyone was so nice from the front to the shop area More

by RALLSTONYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend

Report | Print
Jul 17, 2025

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 11, 2025

Dealership Rating
Employee Rating

Polite, thorough, informative, timely. Explained process as things unfolded. Highly recommend the dealership. Will come back. More

by debbieconner24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 11, 2025

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

July 07, 2025

Dealership Rating
Employee Rating

I was having issues with my car. I called the service department and explained my issue over the phone. They told me what they believed the problem was and said I could bring the car More

by JENNIFER.NICHTING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 07, 2025

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

1
...
6
7
8
...
10

Dealership Inventory (221 Vehicles)

new 2027 GMC Terrain car, priced at $38,426
2027 GMC Terrain
new
Summit White exterior
Automatic
All-wheel Drive
$38,426
View Details
used 2024 Buick Envision car, priced at $23,442
2024 Buick Envision
used
Summit White exterior
Automatic
All-wheel Drive
$23,442
View Details
used 2025 Buick Enclave car, priced at $45,442
2025 Buick Enclave
used
White Frost Tricoat exterior
Automatic
Front-wheel Drive
$45,442
View Details
used 2021 Toyota Avalon car, priced at $27,942
2021 Toyota Avalon
used
Ruby Flare Pearl exterior
Automatic
Front-wheel Drive
$27,942
View Details
new 2026 GMC Acadia car, priced at $48,441
2026 GMC Acadia
new
Glacier White Tricoat exterior
Automatic
Front-wheel Drive
$48,441
View Details
new 2026 GMC Sierra 1500 car, priced at $60,976
2026 GMC Sierra 1500
new
Onyx Black exterior
Automatic
Four-wheel Drive
$60,976
View Details
View All Inventory