Steve Geer | Page 5

My wife and I just bought a Subaru Outback from this dealer. We got quotes from multiple dealers using edmunds.com and got the run-around from other dealers (we'll give you a price when you come in, etc dealer. We got quotes from multiple dealers using edmunds.com and got the run-around from other dealers (we'll give you a price when you come in, etc.). The quote we got from Long was competitive with the other prices we received. I exchanged multiple emails and phone calls with Steve who was very responsive to our requests. We went in once to test drive a car and got good service without much sales pressure (we were test-driving a CRV later that day). At this point we also got our trade-in appraised so we could compare final out-the-door prices with other dealers. A few days later we came in again to test drive a few other cars, including the one we ultimately purchased. That day we finalized numbers and put down a deposit. We got low APR financing through Subaru which took a day, so we came down the next day to sign all of the paperwork and complete the trade-in. Our trade-in price wasn't great, but it was fair, and higher than the price we received from another dealer. The finance manager, Mike, was very pleasant to deal with. He gave us numbers on an extended warranty, but didn't apply any pressure us to buy it (we didn't). There were no other offers for things like undercoating or fabric protection that some dealers use to pump up the profit. We're happy with our purchase and it was a pleasant, straightforward experience. There was no funny business with the numbers or high-pressure tactics. More

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