Steve Gendron | Page 3

When I came to Berlin City on August 17, 2010, I didn't know for sure if I was going to buy a new car; I thought I might have been able to squeeze out a few thousand more miles out of my '98 Honda Civic be know for sure if I was going to buy a new car; I thought I might have been able to squeeze out a few thousand more miles out of my '98 Honda Civic before doing so. However, after meeting all the friendly people in the office at Berlin City (and with my mother's encouragement), I've decided that it was time to buy a new car. Needless to say, I was thrilled by how smooth my new Honda '09 Civic Sedan drives and I am pleased with all the accessories it had to offer, even though I haven't explored all of them yet. I would recommend this dealership to any customer who likes Honda vehicles. More

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Steven Gendron was the ultimate professional in showing us the 2009 CRV. Initially we were looking for a used van and he was keeping an eye out for us. When we changed our minds to purchase a new CRV, he us the 2009 CRV. Initially we were looking for a used van and he was keeping an eye out for us. When we changed our minds to purchase a new CRV, he held the specific CRV we wanted until we could make it into the showroom. Even though we already have a 2007 CRV, he explained the features of the new 2009 CRV very well and went with us on the test drive. More

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Great customer service. Each of the sales staff we encountered were excellent and made sure customer service, regardless of whose customer is was, was taken care of. Steve was thorough in his explan encountered were excellent and made sure customer service, regardless of whose customer is was, was taken care of. Steve was thorough in his explanations of the detailed quote sheet as well as the car before we drove it away. More

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Steve Gendron is the absolute best. He listens to the customer and works to find a vehicle to fit a budget or need. This is the 3rd vehicle we have purchased from Berlin City Honda and Steve, we think th customer and works to find a vehicle to fit a budget or need. This is the 3rd vehicle we have purchased from Berlin City Honda and Steve, we think that speak volumes about him. I was concerned that when we went to financing we were offered and extended warrantee and refused to purchase it. When Damien said he was sorry we waited so long and we were return customers and he would give us the lower end warrantee. But, thinking about what he said at a later time, he said he moved our term from 66 months (of which we agreed to purchase the car) to 72 months keeping our payment the same. Folks, that was not a deal since it was just tacked on to the load and extended the term. I feel not matter what, the agreement with the sale team should carry to the finance person unless it is made crystal clear what the changes would be. More

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I first test drove a new Honda Pilot at Berlin City Honda a couple of months ago with sales guide Steve Gendron. Steve was friendly and helpful. I was comfortable asking him questions and was not pressured a couple of months ago with sales guide Steve Gendron. Steve was friendly and helpful. I was comfortable asking him questions and was not pressured by him at all. When I finally decided to make a purchase I contacted Berlin City Honda and worked with sales guide Joe Thibodeau. Joe was able to answer all my questions and quickly responded to my many phone calls and emails. He was genuinely concerned that I receive the best service possible and feel comfortable with my purchase. I had originally been dreading the whole process of buying a new car, but the team at Berlin City Honda made my entire experience enjoyable. I would definitely recommend both Steve and Joe to my family and friends. More

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