Steve Henigan

My concerns with this dealership are primarily with the quality and accuracy of their service department and Toyota Gold Certified inspection process. Before purchasing the vehicle, I pointed out severe quality and accuracy of their service department and Toyota Gold Certified inspection process. Before purchasing the vehicle, I pointed out severe uneven tire wear and concerns about the alignment to my salesperson, Steve. He repeatedly brushed off those concerns and assured me both verbally and in writing that the vehicle had received a proper alignment check. However, during my very first test drive, I immediately noticed the alignment was off. After I brought it up again, Steve had someone from the service department test drive the van, and they agreed the alignment was not correct. The vehicle was taken back for another alignment adjustment. Even after that, the steering still did not feel properly centered. Within about 10 miles of leaving the dealership after purchase, the van displayed an AWD system malfunction warning, and I returned it the same day. What concerns me most is the reliability of the dealership’s “Gold Certified” inspection standards. The 160-point inspection sheet contained numerous obvious errors and inconsistencies: Hybrid-system items were marked compliant even though the vehicle was not a hybrid. Spare tire items were checked off even though the van does not include a spare tire. Tires and alignment were marked as meeting standards despite the clearly uneven tire wear and confirmed alignment issues. When I questioned these discrepancies, they were dismissed as “human error.” I understand mistakes happen, but this experience raised serious concerns for me about the thoroughness, accuracy, and professionalism of the dealership’s service department and certification process. More

by Christine Verified Customer Verified Customer

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I purchased a Toyota Gold Certified CPO vehicle from this dealership after driving a long distance because I trusted the certification process and inspection standards. During my inspection, I pointed out se dealership after driving a long distance because I trusted the certification process and inspection standards. During my inspection, I pointed out severe uneven tire wear and alignment concerns, but those concerns were repeatedly dismissed. I was assured the alignment had been corrected and that the vehicle met CPO standards. Within about 10 miles of leaving the dealership, the vehicle displayed an AWD system malfunction warning. To the dealership’s credit, the manager was apologetic and accepted the return the same day. However, I am extremely disappointed in the condition the vehicle was presented in, the accuracy of the 160-point inspection, and the way my concerns were initially handled by the sales staff. I no longer have confidence in this dealership’s CPO inspection process. More

by Bryan Verified Customer Verified Customer

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Excellent customer care, Steve has been a trusted salesman over years, thank you all. Jeff salesman over years, thank you all. Jeff More

by JEFF@TEAMSERVICES.COM Verified Customer Verified Customer

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Nice work it’s beautiful to work with you. I like the way Customer service is great. I will always be with Toyota. I’m very happy for you. I like the way Customer service is great. I will always be with Toyota. I’m very happy for you. More

by NZANBAMUSIC Verified Customer Verified Customer

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Best ran dealership in Iowa . Travis the service manager makes sure that all service work is done quickly and professionally Travis the service manager makes sure that all service work is done quickly and professionally More

by JACKINMAN1968 Verified Customer Verified Customer

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Great as always I always appreciate the service I get there. Very solid and professional there. Very solid and professional More

by jtaylor619 Verified Customer Verified Customer

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Easy. Fast. Fair. Honest. Steve was very easy to work with and did not resort to pushy sales tactics. He was honest and made the process a breeze. Fast. Fair. Honest. Steve was very easy to work with and did not resort to pushy sales tactics. He was honest and made the process a breeze. More

by FIRKMIC22 Verified Customer Verified Customer

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Allows love working with Steve I have been working with Steve for over six years and he has always been up front and honest Steve for over six years and he has always been up front and honest More

by holmesshaun1420 Verified Customer Verified Customer

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Great to deal with and friendly, nice staff. Clean and comfortable facility with easy access and parking. Clean and comfortable facility with easy access and parking. More

by Floridaguy Verified Customer Verified Customer

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We have purchased many Toyotas and all but one was through Des Moines Toyota.. Our salesman was very pleasant and easy to work with. Trustworthy. through Des Moines Toyota.. Our salesman was very pleasant and easy to work with. Trustworthy. More

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