Terrible dealership and the people I’ve dealt with so far
have been a bunch of xxxxxxxx. Definition of sleazy salemen especially Mike Frank.
have been a bunch of xxxxxxxx. Definition of sleazy salemen especially Mike Frank.
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by LW
May 20, 2026 -
Wilde Subaru responded
Hello,
Thank you for taking the time to share your experience. Providing respectful, transparent, and professional service is very important to us, and we take feedback like this seriously. We were concerned to hear about your comments regarding your interactions with our team. I would like to note that the staff member referenced in your review has not been with our dealership for over two years. That said, your overall experience matters greatly to us, and we would appreciate the opportunity to better understand your concerns and address them directly. Please feel free to contact me at your convenience using the information below.
Joseph Hofstetter - General Sales Manager - jhofstetter@gowilde.com
May 20, 2026 -
LW responded
Oh really? Mike’s been gone for 2 years? That’s interesting given the fact that I purchased my car in December 2024. I didn’t realize Wilde Subaru knows how to clone salesmen.
I’m fed up with the complete disrespect from your dealership. Not only was the car buying process & the administrative side nothing but a nightmare, but even on the service side you guys have no clue what you’re doing.
I brought my vehicle there last month for a warranty repair that was already looked at and now I’m dealing with the same issue. On top of that you are more interested in PR than actually responding to your customers since Michael has ignored my emails when I told him the same issue is happening again. And not only that but I had to leave my car there over the weekend and the rental I picked up was full of bird poop, had to spend money out of my pocket to clean the car and not only that but when I picked up my car, it was covered in bird poop.
Tell Michael to keep ignoring my emails, I’ve already filed a complaint with Subaru and I’ll be working through them to resolve the issue. I’m fed up with your dealership and the blatant disrespect from your team.
And I truly don’t care that the service side is not your department, Wilde Subaru has done nothing but drop the ball on a customer.
We have purchased two vehicles from this dealership as
well as having our maintenance done by them. This latest purchase was to replace a previous Subaru with a new one.
well as having our maintenance done by them. This latest purchase was to replace a previous Subaru with a new one.
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by TLS
Apr 27, 2026 -
Wilde Subaru responded
Thank you for sharing your story with us! It means a lot to hear you've been well taken care of time and time again. We hope you and your new Subaru have many safe and happy miles together! - Wilde Subaru
If you’re looking to purchase a car this is the place to
go. Ryan was an amazing sales rep. Greeted us when we walked in, gave us quick and easy numbers on some cars and let us test drive. The signing proce
go. Ryan was an amazing sales rep. Greeted us when we walked in, gave us quick and easy numbers on some cars and let us test drive. The signing process was also straight forward. We also were very pleased with the honesty on the numbers.
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by Jordan Hug
Other Employees Tagged:
Ryan Stetz
Feb 27, 2023 -
Wilde Subaru responded
Hi Jordan, Thank you for sharing your recent sales experience with Ryan and the rest of our Wilde Subaru team. We strive to earn customers for life through transparency, efficiency and genuine service at each sale and service visit. Congratulations on your new vehicle! Please let our team know how we can assist you in the future!
Brandon was professional and personable and made our car
buying purchase a breeze. He answered all of our questions thoroughly and was quick to respond.
buying purchase a breeze. He answered all of our questions thoroughly and was quick to respond.
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by thekindschis
Verified Customer
Verified Customer
Other Employees Tagged:
Brandon Hutsen
Dec 13, 2022 -
Wilde Subaru responded
Hello, Congratulations on your new purchase! We're pleased to hear Brandon made the experience professional and personable! It was a pleasure working with you. Enjoy your new car and we hope to work with you again in the future at Wilde Subaru!
Mike was great helping me pick out my new Forester.
He explained the differences and features of the ones I looked at. Thank you !
He explained the differences and features of the ones I looked at. Thank you !
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by maribeths0
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Frank
Dec 13, 2022 -
Wilde Subaru responded
Hi Maribeth, Congratulations on your new Subaru Forester! We're happy to have earned a 5-star review and are pleased to learn about how helpful Mike was during your purchase. Come back and see us again soon at Wilde Subaru!
Great selection of cars at affordable prices.
Brian helped us get the car we wanted right away and we were in and out with a new car in only a few hours.
Brian helped us get the car we wanted right away and we were in and out with a new car in only a few hours.
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by snyder.beth16
Verified Customer
Verified Customer
Dec 13, 2022 -
Wilde Subaru responded
Hi Snyder, We're thrilled to read about the successful and speedy purchase Brian heled you through! Congratulations on your new vehicle. We hope to work with you again in the future at Wilde Subaru!
Nice open facility.
Currently seem a little short on sales persons, but once I got attached to one, it was smooth sailing. People I worked with were nice and accommodati
Currently seem a little short on sales persons, but once I got attached to one, it was smooth sailing. People I worked with were nice and accommodating. No pressure. No push. Everything went at my pace. The purchase time was tedious, but that has been the same for forever. I likes the all digital process with a flash drive to store instead of a mound of paperwork. Overall quite the pleasant experience.
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by augustfarkas
Verified Customer
Verified Customer
Other Employees Tagged:
Ryan Stetz
Dec 13, 2022 -
Wilde Subaru responded
Hi August, We're happy to be reading about your positive sales experience with our team. Thank you for acknowledging the accommodating and no pressure way we do business at Wilde Subaru. We look forward to working with you again in the future!
Everyone at Wilde suburu has been extremely helpful in my
process of returning my lease and purchasing a new vehicle. Brandon kept me updated every step of the way and we are extremely grateful
process of returning my lease and purchasing a new vehicle. Brandon kept me updated every step of the way and we are extremely grateful
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by 13engelsra
Verified Customer
Verified Customer
Other Employees Tagged:
Brandon Hutsen
Dec 07, 2022 -
Wilde Subaru responded
Hello, thank you for the great review! We're pleased to learn your lease return and new purchase were seamless with Brandon. Please let our Wilde Subaru Team know if you need anything in the future!
Excellent service; made buying a new car easier.
Ryan and Steve were both a pleasure to work with.
Ryan and Steve were both a pleasure to work with.
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by bkwrongway
Verified Customer
Verified Customer
Other Employees Tagged:
Ryan Stetz
Nov 29, 2022 -
Wilde Subaru responded
Hello, Thank you for choosing to work with us at Wilde Subaru! We are happy to learn about your positive purchase experience with Ryan and Steve. Let us know how we can help with any future needs at Wilde Subaru!
The people here were very friendly and quick at
responding to any questions or concerns.
responding to any questions or concerns.
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by bicklm42
Verified Customer
Verified Customer
Other Employees Tagged:
Brandon Hutsen
Nov 21, 2022 -
Wilde Subaru responded
Hello, Thank you for choosing to work with us at Wilde Subaru! We are pleased to learn about your positive experience with our Wilde Team. Come back and see us again soon!
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