Steve Kemos | Page 3

The sales man and the sales manager were good to deal with. The business manager started off fine but his demeanor totally changed after we refused the extended warranties. We called to discuss loan issu with. The business manager started off fine but his demeanor totally changed after we refused the extended warranties. We called to discuss loan issue the day after and he said to call him back in 2 days because he was the next 2 days. We called and left messages twice 3 days later and still haven’t heard from him a little less than 2 months later More

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The people were friendly. Dealership was clean and inventory was easily accessible outside. Everyone seemed knowledgeable. Protection products were well presented. Joe was ver Dealership was clean and inventory was easily accessible outside. Everyone seemed knowledgeable. Protection products were well presented. Joe was very helpful in explaining about the car. More

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By far, the best experience at a dealer I’ve ever had. I had low expectations going in but the helpfulness of my salesman (Joseph Rhoudoi) and the sales manager (Steve K) was superb. Both were kind, strai I had low expectations going in but the helpfulness of my salesman (Joseph Rhoudoi) and the sales manager (Steve K) was superb. Both were kind, straightforward, and surprised me with a fair and honest deal on a used car. Christavo Sousa finished the financial paperwork so efficiently at the end, no confusion. This was the first time I have left a dealership feeling good, and not ripped off or having wasted my time. More

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Great shop, wide variety. They can find you whatever you need. Always kept me updated on the status of my car, and I waited for a new Sienna a little more than 1 month only. They can find you whatever you need. Always kept me updated on the status of my car, and I waited for a new Sienna a little more than 1 month only. More

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Initially I gave a good review of this dealership, but after purchase it turned out most of the documentation for registration was done incorrectly and sloppily requiring much effort on my part to correct after purchase it turned out most of the documentation for registration was done incorrectly and sloppily requiring much effort on my part to correct. Also low-ball on my trade in More

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I loved kinsley as my salesman today. He’s kind, knowledgeable, friendly and so very helpful Couldn’t have had a better experience today. He’s kind, knowledgeable, friendly and so very helpful Couldn’t have had a better experience today. More

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Peter and Christavo made a deal work for me to get into the 4Runner I loved! Thank you for going above and beyond my expectations! the 4Runner I loved! Thank you for going above and beyond my expectations! More

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Our purchase was fast and easy. Carlos kept us updated all along the way. It was a good experience. Carlos kept us updated all along the way. It was a good experience. More

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5/5 stars for Noah as he was great to work with. He is a genuine guy who I think truly wants to help customers. He is very friendly and his sole focus was making sure I had the best experience possi He is a genuine guy who I think truly wants to help customers. He is very friendly and his sole focus was making sure I had the best experience possible. I would recommend him to anyone going to Epping and I think he has a bright future in the industry. 3/5 stars for the dealership. It was an upbeat environment and the general manager came over to me talk who was a pleasant guy. What ruined the experience is they gave me an insanely low offer on my trade in to offset the discount on msrp they were offering. The out the door numbers drastically changed when a trade-in got factored in. Know what you’re doing before going here or otherwise you may really get ripped off financially by the Sales Managers. Any point you make they will dismiss it in negotiations. They budged somewhat on their offer but I left definitely knowing I accepted something that I shouldn’t have. Although very happy with the car so far, that’s the honest truth. Lesson Learned. Do your research on how dealerships operate to make money. I don’t think this dealership is any worse or better than any other from a customer standpoint. They will discount cars to get you in but try anything to make the most profit on the back end and other areas, including a very high priced doc fee. More

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Carlos was great and gave me and brother and amazing experience I would definitely come back to him and work with him again. experience I would definitely come back to him and work with him again. More

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