Steve Lemke | Page 8

Steve, Tim, and Bill were very helpful with their knowledge of the product, and their patience in answering my questions. Plus, Steve was very helpful in my decision to purchase a new Toyota Camry r knowledge of the product, and their patience in answering my questions. Plus, Steve was very helpful in my decision to purchase a new Toyota Camry rather than a used one. He didn't push one direction over the other, but patiently answered my questions. The incentives were key to my purchase, so I would recommend asking about these early in the buying process. More

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Steve epitomizes what a service provider should be: Informative, pleasant and forthright -- answering questions succinctly and with candor refreshing in this industry. If he thinks a service is recomme Informative, pleasant and forthright -- answering questions succinctly and with candor refreshing in this industry. If he thinks a service is recommended (based on his experience), he will say so, and likewise he won't try to sell you on a service or maintenance item which you do not currently need. I have dealt with pushy/ less-than-candid service providers, even at this dealership, but Steve is a departure from that. I would recommend anyone looking to service their vehicle at CR Toyota seek out Steve. You will be grateful for it. More

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I LOVE taking my Toyota in for service. I get great coffee, a little snack, and some nice time to sit and read a magazine. They do a great job and it never takes very long. coffee, a little snack, and some nice time to sit and read a magazine. They do a great job and it never takes very long. More

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We have bought Toyotas since 1988 at Cedar Rapids Toyota. You have the choice to buy new vehicles at multiple dealerships but it is the great service that keeps us coming back to CR Toyota. Every time we s You have the choice to buy new vehicles at multiple dealerships but it is the great service that keeps us coming back to CR Toyota. Every time we schedule a service or call and ask for help, the service dept. does the job. We will continue to recommend your dealership for purchases and services every chance we get. You can be proud of all your exceptional employees!!!!!!!!!! Joe and Sharon Chiaramonte More

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Cedar Rapids Toyota sent me a reminder that I needed a 50,000 mile check on the 2010 Prius (purchased at CR Toyota) and included a 10% disount coupon. Using their web site i was able to set up the appoin 50,000 mile check on the 2010 Prius (purchased at CR Toyota) and included a 10% disount coupon. Using their web site i was able to set up the appointment for the 50,000 mile check and later change my appointment to include an oil change. When I arrived the friendly staff promptly checked me in and within an hour all of hte work was finished. The waiting room was clean and had fresh coffee, cookies, and pie! More

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Fast in, fast out, quality service. The waiting room is very well set up and the time goes by quickly. The technicians know what they are doing and all is explained quite clearly. very well set up and the time goes by quickly. The technicians know what they are doing and all is explained quite clearly. More

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Service team is friendly and easy to deal with. Service is prompt and quality level is high. I trust this service center to do the right work right. is prompt and quality level is high. I trust this service center to do the right work right. More

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Steve was great to get me in on a busy day and took care of my issue with my truck. Very much appreciated. I will make sure to contact Steve in a few weeks when I need regular service done on my truck. of my issue with my truck. Very much appreciated. I will make sure to contact Steve in a few weeks when I need regular service done on my truck. More

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Came in on Christmas Eve. Day, early morning as I had a dead battery. My triple AAA came to my home that morning jump started my vehicle and tested my battery as it had a dead cell. I immediately brought m dead battery. My triple AAA came to my home that morning jump started my vehicle and tested my battery as it had a dead cell. I immediately brought my vehicle in, Toyota tested my battery, put a new battery in and I was on my way. I was very thankful that this was done without hesitation or question in professional manner. A big thank you to Toyota services staff. You helped me with a stressful situation at the busiest of the Hoilday Season. Susan Hunter More

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I took my Lexus LS460L in for an oil change on December 12. I had an 11:00 A.M. appointment and was taken right away. I chose to wait for the work to be completed. Typically, oil changes take between 30 12. I had an 11:00 A.M. appointment and was taken right away. I chose to wait for the work to be completed. Typically, oil changes take between 30 and 45 minutes, depending on the number of customers. I had used this facility in the past for oil changes on my previous Lexus and also my wife's Toyota Camry, and was always satisfied with the service. However, this time the service took an hour and 50 minutes - for a simple oil change!! No one ever came into the waiting area to tell me my car was ready or why it was taking so long. When I checked with the Service Desk after an hour and 20 minutes, I was told they were just finishing up the paperwork and should be done soon. I was expecting someone to let me know when the paperwork was done. That did not happen. I finally checked again and was told that my paperwork was at the cashier, and I could pay my bill and retrieve my car. I would have appreciated someone letting me know when it was done. I'm very disappointed in the demonstrated lack of customer focus. I certainly had higher expectations. More

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